Use the Recovery Guru to help pinpoint the cause of a problem with the Storage Subsystem and to obtain instructions on how to correct the problem. Where necessary, use the hardware documentation in conjunction with the recovery steps to replace failed components.
Problem Notification
Indicators of a Storage Subsystem problem:
How to Recover from Storage Subsystem Problems
1 | From the Subsystem Management Window, either (1) Select the Recovery Guru toolbar button ![]() Result: The Recovery Guru window is displayed. The Recovery Guru window is divided into three Views, Summary, Detail, and Recovery Steps, described in Recovery Guru Views in this help topic. |
2 | Select the first problem shown in the Summary area, then follow the Recovery Steps to correct it. Repeat for each
listed problem. Result: If all problems have been corrected, the Storage Subsystem icon will eventually transition from Needs Attention to Optimal. There are certain problems where a Fixing icon will display while an operation such as reconstruction is in progress. |
3 | Select Recheck to verify the success of the completed recovery procedure. |
Summary View
The Summary area, shown below, presents a list of Storage Subsystem problems.
Multiple problems within a Storage Subsystem can be related. And, in this case, the order in which the problems are
corrected can affect the outcome. Select and correct the problems in the order that they are listed in the Summary
area.
Note: Multiple power supply canister failures are grouped and listed as one problem in the Summary area. Multiple
fan canister failures are also listed as one problem.
Details View
The Details View, shown below, displays information about the selected problem in the Summary area.
Note: You can use standard keyboard cut, copy, and paste commands on text in this area.
Problem Type | Information Shown |
All |
|
Controller |
|
Logical Drive |
|
Drive |
|
Hardware Components |
|
The Recovery Steps View lists the appropriate steps to follow for the selected problem in the Summary area.
Note: You can use standard keyboard cut, copy, and paste commands on text in this area.
There are four headings or statements that may appear in a recovery procedure, described in the table below.
Heading | Description |
What Caused the Problem? | Summarizes the likely causes of the problems |
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Lists instructions or information that can prevent data loss, service interruption, or component problems |
Important Notes | Lists important information about the recovery process that should be read before proceeding with the recovery steps |
Recovery Steps | Lists appropriate steps for a selected problem |
1 | Select Save As. Result: The Save dialog is displayed. |
2 | Select the subdirectory location to save the file to, type the name of the file in the appropriate text box, and
select OK. Result: The Save dialog is closed and the file is saved in HTML format. The file contains all of the information in the Details and Recovery Procedure areas. |