What Caused the Problem?
The batteries in the battery canister have failed or have reached their expiration date. The Recovery Guru Details area provides specific information you will need as you follow the recovery steps.
Caution
Do not perform these recovery steps if you have just turned on the Storage Subsystem or replaced a controller. During these two situations, the battery's self-test diagnostics take approximately 12 to 15 minutes to complete (depending on the controller type and whether the batteries were discharged). Until the diagnostic test is completed, you may see a Recovery Guru failure for batteries that are operational and fully charged.
Caution
Electrostatic charges can damage sensitive components. Use a grounding wrist strap or other anti-static precautions before removing or handling components.
Important Notes
Recovery Steps
1 | ![]() On some models, the battery canister can weigh up to 24 pounds (10.8 kilograms). Use both hands to remove and replace the canister. Remove the battery canister. |
2 | Insert the new canister securely into place. |
3 | Record the installation date (today's date) and the new replacement date (according to the battery's warranty) on the battery canister label. |
4 | Select the Components button ![]() |
5 | Wait approximately 12 to 15 minutes for the battery to recharge; then, select Recheck to rerun the Recovery Guru to ensure that the failure has been fixed. |