Failed GBIC/SFP

What Caused the Problem?

A Gigabit Interface Converter (GBIC) or Small Form-factor Pluggable (SFP) transceiver on either the controller enclosure or the drive enclosure has failed. If there is only one GBIC or SFP failure, the storage subsystem is still operational. The Recovery Guru Details provides specific information you will need as you follow the recovery steps.

Caution

Electrostatic discharge can damage sensitive components. Use a grounding wrist strap or other anti-static precautions before removing or handling components.

Important Notes

Recovery Steps

1

Select the affected enclosure's drive enclosure components button in the Physical View of the Subsystem Management Window. Then, select the GBICs/SFPs canister button in the drive enclosure components window.

Check the status for the GBICs or SFPs associated with the enclosure and apply the status to the table below.

If...

Then...

The status is unknown

A failed ESM may be causing the failure. Check the Recovery Guru Summary area for a failed ESM entry.

If...

Then...

A failed ESM entry is found

Perform the failed ESM Recovery Guru procedure.

A failed ESM entry is NOT found

Go to Step 2.

The status is failed

Go to Step 2.

2

Replace the failed GBIC or SFP.

  • If the Recovery Guru Details area indicates that the failed GBIC or SFP is on the controller enclosure, you can identify the failed component in one of two ways: (1) select the controller enclosure's components button in the Physical View of the Subsystem Management Window and then select the GBICs or SFP button, or (2) trace the cable from the affected drive enclosure (its Bypass indicator light will be lit) to the controller enclosure.
  • If the Recovery Guru Details area indicates that the failed GBIC or SFP is on a drive enclosure, you can identify the failed component by selecting the affected drive enclosure's components button in the Physical View of the Subsystem Management Window and then select the GBICs or SFP button.

3

Select Recheck to rerun Recovery Guru to ensure that the failure has been fixed.