Learn About Using the Subsystem Management Window Help System

The Subsystem Management Window online help is a JavaHelpTM system, featuring a window with a toolbar and two panes:

Tips on Using the How To Feature

Tips on Using the Learn More Feature

Tips on Using the Glossary Feature

Tips on Using the Index

Tips on Performing a Full Text Search

To search for a natural language phrase, select the Full Text Search tab, type the phrase in the Find: text box, then press Enter.

Example: Typing in the phrase "storage partitions" produces the following results in the Full Text Search pane:

There are three columns returned in the results.

Column

Description

Ranking

The red circle indicates how well the topic ranked. The more complete the circle is filled in, the higher the ranking. The best match is shown at the top of the pane, followed by other matches in descending rank order.

See, "How are the Topics Ranked?" (below) for more information.

Number of Matches

The second columns contains a number that indicates how many times the query was matched in the listed topic.

Topic title

The selected topic in the navigation pane displays in the topic pane with matched passages highlighted in the help text in an alternate color.

How are the Topics Ranked?

The JavaHelp search engine uses two techniques to score text passage of help topics in response to your query.

Technique

Description

Relaxation Ranking

Your query is compared with occurrences of the same or related terms in the help topics. The search engine looks for passages that contain the most occurrences of terms that occur in the same form and sequence as your query.

The search engine relaxes the query constraints to identify the passages in which:

  • Not all of the terms occur
  • The terms occur in different forms
  • The terms occur in a different order
  • The terms occur with intervening words

The search engine assigns lower rankings to the passages depending on how they deviate from your query.

Tip: To improve the ranking process, include as much information in your query as possible.

Morphing

The JavaHelp search engine finds words with common roots. For example, if you type the word "manage" in the Find: textbox, the search engine will return matches that contain "managed," "management," "manages," and "managing."

Note: JavaHelp 1.0 uses morphing only when the help system language is English.

Opening the Help System

To open the help system from...

Procedure

The Subsystem Management Window

Press F1, or select the Help >> Contents menu option.

Result: The help system opens. The Contents option initially displays the "Introduction to the Enterprise Management Software" in the content pane.

The Logical Drive-to-LUN Mappings Window

Press F1, or select the Help >> Contents menu option.

Result: The help system opens. The Contents option initially displays the "Introducing Storage Partitioning" in the content pane.

A dialog with a help button

Select the help button on the dialog or press F1.

Result: The help system opens and a context-sensitive help topic is displayed in the content pane.

Why Aren't Help Topics for the Enterprise Management Window Linked to Help Topics for the Subsystem Management Window?

The Enterprise Management Window supports multiple versions of the Subsystem Management software. Each version of the Subsystem Management software contains Help topics specific to that version. Rather than link one Enterprise Management Help topic to multiple versions of an Subsystem Management Help topic in more than one directory, appropriate references are offered. If an Enterprise Management Help topic refers you to the Subsystem Management Help, launch the appropriate Subsystem Management Window for the storage subsystem you are managing, and then consult the version-specific information contained in that window's Help system.

Troubleshooting

The following table discusses known problems that you may encounter when using the help system.

If...

Then...

Images are rendered incorrectly in the Content Pane, as shown in the example below:

Display another help topic, then redisplay the topic with the incorrectly rendered graphic.

Result: The graphic is correctly rendered.

You receive a "Null Pointer Exception" Java error while using the help system.

In most cases, you can ignore this error and re-attempt to access the particular topic. If the problem persists, contact your customer support representative.

When following a hypertext link in a help topic to another header within the topic, the referenced information displays in the center of the content pane instead of at the top.

This is a known problem, and there is no solution for the current release.

You receive a "Helpset File Error: Helpset is Corrupt or Not Found" error when accessing the help system.

Follow the instructions on the dialog to recover from the problem. If the problem persists, contact your customer support representative.