What would IBM be
without Processes? Quest is no exception. Quest enforces processes from
Document Creation to Avalon publishing. These processes are in place
to ensure that content is delivered to the web in a respectable manner.
Document
Processes
To get a Document on the web, you must first
create a Document Draft. A Document Draft is simply a working area for
you and others to edit with. Once the Draft has been finalized and everything
is perfect, an Editor will publish the document. Once the document is
published it will show up on the web the next day.
To delete a document
off of the web, a Document Draft will be created. This Draft is a special
draft in that it will never be published. Once an Editor sees that the
document really should be deleted, they can then complete the draft,
deleting the document from the web.
To edit a document
that is on the web, a Document Draft will also be created. This Draft
can be changed over and over without touching the Document that is being
viewed by IBM customers right now. Once all changes have been made an
Editor will publish the changes. The changes will then appear the next
day.
Avalon
Processes
Avalon processes are very similar to the Document
Processes. Questions, Actions, Links, Link Groups and Symptoms all have
their Draft versions. The Draft can be edited without touching the web.
Once a Draft has been finalized, an Editor can publish the draft. If
the draft happens to be a Question, Quest will automatically verify
that the changes to the Question will not harm any other Symptom that
may be using the Question. For example, if you add an Answer to a Question,
that Answer must have a defined Edge to follow to the next point in
the Online Assistant, otherwise the user on the web would see a broken
Symptom.
Proactive
eMail
Proactive eMail is a very usefull mechanism
in notifying our customers of certain problems or promotions. However,
since thousands of customers see this eMail it is imperative that the
eMail be finalized completly before being sent. Mistakes in the past
has prompted these new Proactive eMail processes. Read more about the
processes here
Other Processes
Other processes are updated in a timely manner at this
site: Click Here
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