Processes
 

What would IBM be without Processes? Quest is no exception. Quest enforces processes from Document Creation to Avalon publishing. These processes are in place to ensure that content is delivered to the web in a respectable manner.

 

Document Processes
To get a Document on the web, you must first create a Document Draft. A Document Draft is simply a working area for you and others to edit with. Once the Draft has been finalized and everything is perfect, an Editor will publish the document. Once the document is published it will show up on the web the next day.

To delete a document off of the web, a Document Draft will be created. This Draft is a special draft in that it will never be published. Once an Editor sees that the document really should be deleted, they can then complete the draft, deleting the document from the web.

To edit a document that is on the web, a Document Draft will also be created. This Draft can be changed over and over without touching the Document that is being viewed by IBM customers right now. Once all changes have been made an Editor will publish the changes. The changes will then appear the next day.

 

Avalon Processes
Avalon processes are very similar to the Document Processes. Questions, Actions, Links, Link Groups and Symptoms all have their Draft versions. The Draft can be edited without touching the web. Once a Draft has been finalized, an Editor can publish the draft. If the draft happens to be a Question, Quest will automatically verify that the changes to the Question will not harm any other Symptom that may be using the Question. For example, if you add an Answer to a Question, that Answer must have a defined Edge to follow to the next point in the Online Assistant, otherwise the user on the web would see a broken Symptom.

 

Proactive eMail
Proactive eMail is a very usefull mechanism in notifying our customers of certain problems or promotions. However, since thousands of customers see this eMail it is imperative that the eMail be finalized completly before being sent. Mistakes in the past has prompted these new Proactive eMail processes. Read more about the processes here

 

Other Processes
Other processes are updated in a timely manner at this site: Click Here