IBM and eTSO formatting conventions
Emphasizing file names and text output from a program
Emphasizing important information: notes and warnings
IBM and eTSO writing standards
Giving different options within a single step in a procedure
Providing reinforcement (i.e. the results of the user's actions)
Avoiding gender-specific terms
Referencing chapters, sections, or other documents
Referencing figures and tables
Things to delete from documents
Creating headings in documents
Labeling versions, releases, and modification levels
Capitalizing terms from a program
Deciding how many spaces to put after sentence-final punctuation
Parts
information
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Form type walkthrough
Preloaded
software information
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Form type walkthrough
Product
information
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Form type walkthrough
Service
hints and tips
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Form type walkthrough
Service
publications
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Form type walkthrough
System
support disks
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Form type walkthrough
Online Assistant standards (formerly Knowledge Base)
Essential grammar and usage tips
Using active and passive verbs
Writing clear and concise documents
Writing for international audiences