Q:
Topic thread:
Printer Systems (PRINT)
PSF/AIX
PRINT XPSF6000
Customer is printing ASCII File (/etc/qconfig) with PSF/AIX on
4019/4029 printer, TCP/IP attached in the network.
He gets following error messages:
0420-593: ERROR:This print job can not continue because of an
internal error in PSF.
0423-107: ERROR: The PPDS/PCL output command was not successful.
0420-052: ERROR: The device support process ended unexpectedly.
Return code=9.
The 4019/4029 output command failed () (PrtClose). 46
0420-049: ERROR: PSF cannot communicate with the printer.
Q: What are the meanings of Return code=9 and of 46 after (PrtClose)
in message nbr 0420-052. He is not able to find these two Codes
in any paper or online documentation, and neither am I.
Other files, also large files print very well on the same printer.
Customer did all debugging activities, stop and restart everything,
check space in filesystems, as described in the manual.
A:
You will need to open a problem through the Support Center. They and
the developers are the only ones with access to the detailed return code
information since they provide the post-sales technical support.
I would first recommend checking the command that is specified in
the smit panel for PSF Device Options under Show/Change Characteristics
of a Printer (the fastpath would be "smit psf_prt_sel_device_options")
to verify that the value in "COMMAND to execute for printer output"
is correct. It should look something like:
qprt -P4029 -dp -Z¢ -o -fv
where "4029" is the name of your *AIX* print queue for the 4029 and
where "¢" after "Z" is an exclamation point.
If the qprt command is correct and still doesn't work, this can indicate
something is wrong at the AIX system level. All of the following have
been found to cause this error message:
- one or more blank lines in /etc/qconfig. You should never manually
edit this file as it can cause all sorts of problems.
- /usr/bin/qprt or /usr/bin/bsh have incorrect permissions or
ownership. Both executables should have permissions of -r-xr-xr-x,
and have a userid and group ID of bin.
- /usr/bin is not in the PATH variable in /etc/environment
- /etc/environment contains an incorrect statement, like "set -o vi".
See the comments at the beginning of /etc/environment for the
proper format for entries.
I hope this helps.
S e a r c h - k e y w o r d s:
0423-107 psf psf/aix psf/6000 aix error 0420-052
WWQA: ITEM: RTA000107534 ITEM: RTA000107534
Dated: 01/1999 Category: XPSF6000
This HTML file was generated 99/06/24~12:43:35
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