A:
IF THIS PMR HAS BEEN QUEUED TO AN INCORRECT SUPPORT CENTER, PLEASE
ENTER PROBLEM DESCRIPTION AND QUEUE TO ZAIXV3 L165
SELECT ALL APPLICABLE SUPPORTLINE SERVICES:
HOURLY: N MONTHLY: Y
24 X 7: Y COMPLIMENTARY: N
PREMIUM: Y PROGRAM SERVICES: N
CONSULTLINE ELIGIBLE: YES: - NO: X
XMENU ITEM REFERENCE: FH3761__
********************** ATTENTION ***************************
Time associated with work on this PMR must be recorded using
FI 973. Both DEFECT and USAGE time must be documented in this FI.
Question:
Model R10/7015/4.1
customer has question regarding netview
compatibility with aix & sna
=-=-=> 02/18/98 <=-=> 09:41:34 CST <=-=-=> Valerie Bryant <==-=-=
A:
Customer stated that system has been down all night & requested PMR to b
e set at a SEV1--please contact customer ASAP.
A:
Called customer Steve Petmerman at 8/637-3974 and got phonemail. Let
message requesting Steve call back when returns to desk. Looking for
good phone number.
A:
customer is requesting for a callback asap
customer also requested this item be raised to sev2
A:
Spoke to customer, Steve Peterman. Reviewed PMR 85579 opened by
customer preceding evening with IBM Level 2. Documents customer
problem, upgrading AIX and SNA Server with NVDM 1.2.2. Reviewed
with IBM, Steve Peterman, IBM Level 2 recommendations to customer,
to upgrade SNA Server to current level and apply APAR IX65938 via
PTF for known communications problem with NVDM Transaction Program.
Steve will confer with customer, Meijer.
Q:
A:
Contacted customer regarding NVDM/6000 V1.2 running in a AIX 4.1.5
environment. Also told him about choosing the correct language
fileset when migrating from NVDM/6000 V1.2 to SD/AIX 3.1.4.
Recommended SD/AIX Quick Beginning manual (SH19-4333-01).
Close PMR per customer request.
IBM Feedback:
Closing per customer request.
WWQA: ITEM: RTA000148360 ITEM: RTA000148360
Dated: 01/1999 Category: SD4AIX
This HTML file was generated 99/06/24~12:43:37
Comments or suggestions?
Contact us