A:
IF THIS PMR HAS BEEN QUEUED TO AN INCORRECT SUPPORT CENTER, PLEASE
ENTER PROBLEM DESCRIPTION AND QUEUE TO ZAIXV3 L165
SELECT ALL APPLICABLE SUPPORTLINE SERVICES:
HOURLY: N MONTHLY: Y
24 X 7: Y COMPLIMENTARY: N
PREMIUM: Y PROGRAM SERVICES: N
CONSULTLINE ELIGIBLE: YES: - NO: X
XMENU ITEM REFERENCE: FT8024__
********************** ATTENTION ***************************
Time associated with work on this PMR must be recorded using
FI 973. Both DEFECT and USAGE time must be documented in this FI.
Question:
4.1.5
9076
Nways manager. Installed the Nways Manager Version
AIX 1.2, and when starting up netview the end user
interface is receiving error messages.0509-022 cannot load
library libtt.a) shr.o(.
=-=-=> 05/20/98 <=-=> 11:45:26 CDT <=-=-=> Chantel Hanner <==-=-=
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI
Support Line: _10__ mins.
Called customer with message indicating likely point of failure.
Failure is likely to be missing install of Common Desktop(X11.Dt.ToolTal
k) which would load the indicated library file.
Left my number to call back with status upadate.
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI
Support Line: _10__ mins.
Called customer with message indicating likely point of failure.
Failure is likely to be missing install of Common Desktop(X11.Dt.ToolTal
k) which would load the indicated library file.
Left my number to call back with status upadate.
Q:
Q:
Q:
Thanks that solved that problem.
Just a quick follow up question regarding the latest PTF for NWAYS V1.2
U456595. Does this re-install the complete suite of products or just
the particular files that changed??? Dennis Morgan denmorg@us.ibm.com
Thanks.
Q:
Thanks that solved that problem.
Just a quick follow up question regarding the latest PTF for NWAYS V1.2
U456595. Does this re-install the complete suite of products or just
the particular files that changed??? Dennis Morgan denmorg@us.ibm.com
Thanks.
IBM Feedback:
Customer called and indicated that problem was resolved using
recommendation provided. PMR can be closed.
Customer wanted to know also would the NWAYS PTF be a full install
or just selective.
I called custoemr and conveyed that the PTF is a full install in terms
of process but will be shortened by "failing" component installs that
were not upgraded from presently installed components.
PMR closed.
S e a r c h - k e y w o r d s:
CDE Common Desktop
WWQA: ITEM: RTA000150224 ITEM: RTA000150224
Dated: 05/1998 Category: NWAYSAIX
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