7024-E20 and unattended start mode

ITEM: RS4000004397



Question........:                                                               
                                                                                
Hello.                                                                          
                                                                                
A big customer here needs some clarification on 7024-E20 and                    
unattended start mode: although the option of unattended start mode             
is available in SMS, it does not work at all: even with this mode               
set and acknowledged in SMS, pulling out and then in the power plug             
the E20 does not restart: the power led blinks, that's all. It should           
restart and just lock the keyboard until the power on password is               
typed, but nothing happens.                                                     
Does it need the service processor? It's not available on the E20!              
Answer..........:                                                               
====> THIS TEXT HAS BEEN ENTERED BY IBM IN FRANCE                               
Your question is being escalated                                               
Be patient                                                                      
Answer..........:                                                               
====> THIS TEXT HAS BEEN ENTERED BY IBM IN FRANCE                               
Question........:                                                               
                                                                                
Hello.                                                                          
                                                                                
A big customer here needs some clarification on 7024-E20 and                    
unattended start mode: although the option of unattended start mode             
is available in SMS, it does not work at all: even with this mode               
set and acknowledged in SMS, pulling out and then in the power plug             
the E20 does not restart: the power led blinks, that's all. It should           
restart and just lock the keyboard until the power on password is               
typed, but nothing happens.                                                     
Does it need the service processor? It's not available on the E20!             
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
PMR E0230,998,706 was created on 96/12/11 at 10:26:11.                          
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:0721                                                                       
Received by Austin ITSC and assigned to AIXHDW.                                 
                                                                                
Your question has been received, and assigned to a specialist.  Please          
wait for a reply.  Thank you.                                                   
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:0856                                                                      
                                                                                
Your item has been received.                                                    
                                                                                
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:1134                                                                       
                                                                                
RESPONSE:                                                                       
                                                                                
        Unfortunately, on the E20, the reset button must be pressed.            
Human intervention is required when rebooting after a power failure on          
the E20. If you would like the availability of the Unattended Start             
Mode feature added to the E20, you can submit a Request for Price               
Quotation (RPQ).                                                               
                                                                                
        Thank you for using AIX Technical Support Services.                     
                                                                                
Question........:                                                               
If it's not available on the E20, the unattended start mode option              
should at least be greyed out in SMS!                                           
What about the E30/F30? Does it work with those models? Does it                 
need the service processor then? SMOL is not very clear on the                  
subject...                                                                      
Thanks.                                                                         
Answer..........:                                                               
Question........:                                                               
                                                                                
Hello.                                                                          
                                                                               
A big customer here needs some clarification on 7024-E20 and                    
unattended start mode: although the option of unattended start mode             
is available in SMS, it does not work at all: even with this mode               
set and acknowledged in SMS, pulling out and then in the power plug             
the E20 does not restart: the power led blinks, that's all. It should           
restart and just lock the keyboard until the power on password is               
typed, but nothing happens.                                                     
Does it need the service processor? It's not available on the E20!              
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
PMR E0230,998,706 was created on 96/12/11 at 10:26:11.                          
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:0721                                                                      
Received by Austin ITSC and assigned to AIXHDW.                                 
                                                                                
Your question has been received, and assigned to a specialist.  Please          
wait for a reply.  Thank you.                                                   
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:0856                                                                       
                                                                                
Your item has been received.                                                    
                                                                                
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:1134                                                                      
                                                                                
RESPONSE:                                                                       
                                                                                
        Unfortunately, on the E20, the reset button must be pressed.            
Human intervention is required when rebooting after a power failure on          
the E20. If you would like the availability of the Unattended Start             
Mode feature added to the E20, you can submit a Request for Price               
Quotation (RPQ).                                                                
                                                                                
        Thank you for using AIX Technical Support Services.                     
                                                                                
**************> QUESTION level 1 --> level 2 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN FRANCE                               
Question........:                                                               
                                                                               
Hello.                                                                          
                                                                                
A big customer here needs some clarification on 7024-E20 and                    
unattended start mode: although the option of unattended start mode             
is available in SMS, it does not work at all: even with this mode               
set and acknowledged in SMS, pulling out and then in the power plug             
the E20 does not restart: the power led blinks, that's all. It should           
restart and just lock the keyboard until the power on password is               
typed, but nothing happens.                                                     
Does it need the service processor? It's not available on the E20!              
Answer..........:                                                               
====> THIS TEXT HAS BEEN ENTERED BY IBM IN FRANCE                               
Your question is being escalated                                                
Be patient                                                                      
Answer..........:                                                              
====> THIS TEXT HAS BEEN ENTERED BY IBM IN FRANCE                               
Question........:                                                               
                                                                                
Hello.                                                                          
                                                                                
A big customer here needs some clarification on 7024-E20 and                    
unattended start mode: although the option of unattended start mode             
is available in SMS, it does not work at all: even with this mode               
set and acknowledged in SMS, pulling out and then in the power plug             
the E20 does not restart: the power led blinks, that's all. It should           
restart and just lock the keyboard until the power on password is               
typed, but nothing happens.                                                     
Does it need the service processor? It's not available on the E20!              
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                 
PMR E0230,998,706 was created on 96/12/11 at 10:26:11.                          
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:0721                                                                       
Received by Austin ITSC and assigned to AIXHDW.                                 
                                                                                
Your question has been received, and assigned to a specialist.  Please          
wait for a reply.  Thank you.                                                   
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:0856                                                                       
                                                                                
Your item has been received.                                                   
                                                                                
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:1134                                                                       
                                                                                
RESPONSE:                                                                       
                                                                                
        Unfortunately, on the E20, the reset button must be pressed.            
Human intervention is required when rebooting after a power failure on          
the E20. If you would like the availability of the Unattended Start             
Mode feature added to the E20, you can submit a Request for Price               
Quotation (RPQ).                                                                
                                                                                
        Thank you for using AIX Technical Support Services.                    
                                                                                
Question........:                                                               
If it's not available on the E20, the unattended start mode option              
should at least be greyed out in SMS!                                           
What about the E30/F30? Does it work with those models? Does it                 
need the service processor then? SMOL is not very clear on the                  
subject...                                                                      
Thanks.                                                                         
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
PMR E0230,998,706 was updated on 96/12/13 at 13:22:13.                          
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:0859                                                                      
                                                                                
YOUR ADDITIONAL INFORMATION HAS BEEN RECEIVED.                                  
                                                                                
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:1113                                                                       
                                                                                
RESPONSE:                                                                       
                                                                                
        The E30 and F30 require all require human interaction when              
rebooting after recovering from a power failure. There is a feature             
code for a Service Processor on the E30 and F30.  This is an ISA card           
that is plugged into an available slot.  The Service Processor has a            
function which allow the system to power- on after a power failure.            
                                                                                
ENABLE/DISABLE UNATTENDED START MODE                                            
                                                                                
        This option may be used to instruct SP(Service Processor) to            
immediately power-on after a power failure, bypassing power-on                  
password verification.  It is intended to be used on servers that               
require automatic power-on after a power failure.                               
                                                                                
        Without the Service Processor, the E30 and F30 cannot                   
automatically reboot after a power failure has occurred.                        
                                                                                
        Thank you for using AIX Technical Support.                              
                                                                                
**************> QUESTION level 1 --> level 2 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN FRANCE                              
Question........:                                                               
                                                                                
Hello.                                                                          
                                                                                
A big customer here needs some clarification on 7024-E20 and                    
unattended start mode: although the option of unattended start mode             
is available in SMS, it does not work at all: even with this mode               
set and acknowledged in SMS, pulling out and then in the power plug             
the E20 does not restart: the power led blinks, that's all. It should           
restart and just lock the keyboard until the power on password is               
typed, but nothing happens.                                                     
Does it need the service processor? It's not available on the E20!              
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
PMR E0230,998,706 was created on 96/12/11 at 10:26:11.                         
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
====> ASGN: BUNLOEUR AT WTSCPOK  ================= DATE:961211                  
TIME:0721                                                                       
Received by Austin ITSC and assigned to AIXHDW.                                 
                                                                                
Your question has been received, and assigned to a specialist.  Please          
wait for a reply.  Thank you.                                                   
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
====> RESP: AIXOPSYS AT WTSCPOK  ================= DATE:961211                  
TIME:0856                                                                       
                                                                                
Your item has been received.                                                    
                                                                               
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
====> RESP: AIXOPSYS AT WTSCPOK  ================= DATE:961211                  
TIME:1134                                                                       
                                                                                
RESPONSE:                                                                       
                                                                                
        Unfortunately, on the E20, the reset button must be pressed.            
Human intervention is required when rebooting after a power failure on          
the E20. If you would like the availability of the Unattended Start             
Mode feature added to the E20, you can submit a Request for Price               
Quotation (RPQ).                                                                
                                                                                
        Thank you for using AIX Technical Support Services.                     
                                                                               
**************> QUESTION level 1 --> level 2 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN FRANCE                               
Question........:                                                               
                                                                                
Hello.                                                                          
                                                                                
A big customer here needs some clarification on 7024-E20 and                    
unattended start mode: although the option of unattended start mode             
is available in SMS, it does not work at all: even with this mode               
set and acknowledged in SMS, pulling out and then in the power plug             
the E20 does not restart: the power led blinks, that's all. It should           
restart and just lock the keyboard until the power on password is               
typed, but nothing happens.                                                     
Does it need the service processor? It's not available on the E20!              
Answer..........:                                                              
====> THIS TEXT HAS BEEN ENTERED BY IBM IN FRANCE                               
Your question is being escalated                                                
Be patient                                                                      
Answer..........:                                                               
====> THIS TEXT HAS BEEN ENTERED BY IBM IN FRANCE                               
Question........:                                                               
                                                                                
Hello.                                                                          
                                                                                
A big customer here needs some clarification on 7024-E20 and                    
unattended start mode: although the option of unattended start mode             
is available in SMS, it does not work at all: even with this mode               
set and acknowledged in SMS, pulling out and then in the power plug             
the E20 does not restart: the power led blinks, that's all. It should           
restart and just lock the keyboard until the power on password is              
typed, but nothing happens.                                                     
Does it need the service processor? It's not available on the E20!              
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
PMR E0230,998,706 was created on 96/12/11 at 10:26:11.                          
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:0721                                                                       
Received by Austin ITSC and assigned to AIXHDW.                                 
                                                                                
Your question has been received, and assigned to a specialist.  Please          
wait for a reply.  Thank you.                                                   
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                 
Answer..........:                                                               
TIME:0856                                                                       
                                                                                
Your item has been received.                                                    
                                                                                
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
Answer..........:                                                               
TIME:1134                                                                       
                                                                                
RESPONSE:                                                                       
                                                                                
        Unfortunately, on the E20, the reset button must be pressed.            
Human intervention is required when rebooting after a power failure on          
the E20. If you would like the availability of the Unattended Start            
Mode feature added to the E20, you can submit a Request for Price               
Quotation (RPQ).                                                                
                                                                                
        Thank you for using AIX Technical Support Services.                     
                                                                                
Question........:                                                               
If it's not available on the E20, the unattended start mode option              
should at least be greyed out in SMS!                                           
What about the E30/F30? Does it work with those models? Does it                 
need the service processor then? SMOL is not very clear on the                  
subject...                                                                      
Thanks.                                                                         
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
PMR E0230,998,706 was updated on 96/12/13 at 13:22:13.                         
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
====> RESP: AIXOPSYS AT WTSCPOK  ================= DATE:961213                  
TIME:0859                                                                       
                                                                                
YOUR ADDITIONAL INFORMATION HAS BEEN RECEIVED.                                  
                                                                                
**************> ANSWER   level 2 --> level 1 SPECIALIST <**************         
====> THIS TEXT HAS BEEN ENTERED BY IBM IN USA                                  
====> RESP: AIXOPSYS AT WTSCPOK  ================= DATE:961213                  
TIME:1113                                                                       
                                                                                
RESPONSE:                                                                       
                                                                                
        The E30 and F30 require all require human interaction when             
rebooting after recovering from a power failure. There is a feature             
code for a Service Processor on the E30 and F30.  This is an ISA card           
that is plugged into an available slot.  The Service Processor has a            
function which allow the system to power- on after a power failure.             
                                                                                
ENABLE/DISABLE UNATTENDED START MODE                                            
                                                                                
        This option may be used to instruct SP(Service Processor) to            
immediately power-on after a power failure, bypassing power-on                  
password verification.  It is intended to be used on servers that               
require automatic power-on after a power failure.                               
                                                                                
        Without the Service Processor, the E30 and F30 cannot                   
automatically reboot after a power failure has occurred.                        
                                                                               
        Thank you for using AIX Technical Support.                              
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                               


WWQA: ITEM: RS4000004397 ITEM: RS4000004397
Dated: 12/1996 Category: AIXHARDW
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