ITEM: HF8547L
Ethernet problems
Question:
ethernet problems
Response:
Customer Contact
Response:
ENV: 4.1.4, model 59h
CUSTOMER REP: David Martin
PROBLEM: Customer cannot get ethernet to go Available.
ACTION TAKEN: Since the adapter is already defined we ran diagnostics.
SRN error 803-713 stating a software error occurred.
(It may have been 803-717)
.lsdev -Cc if
en0 Stopped -- there is no et0
lo0 Available
. lsdev -Cc adapter
ent0 Defined
. rmdev -dl en0 -- en0 Deleted
rmdev -dl ent0 -- 0514-534 cannot remove device because it is in a
diagnose state.
. Nothing in the process table except 'diagd' but that should be there.
Rebooted the system to unload whatever is holding the adapter.
.
lsdev -Cc if
en0 and et0 are both not there.
. lsdev -Cl ent0
ent0 is Defined.
. rmdev -dl ent0 -- ent0 Deleted.
. Decided to try to remove the device driver, since the adapter will
not configure and this is the overwritten version.
. Customer insists there is no adapter problem. He says the CE put on
a brand new adapter and he had it working before. It was a reboot
that put the adapter in the state where it won't come up Available.
. He can't restore from a mksysb since there are updates on this system
that aren't in a mksysb.
. He says that after all the hours of work, the adapter did come up and
he is willing to go through it again to get the adapter working.
. Entered SMIT to remove the device driver fileset and it
failed with the same error as item CT6021.
0301-168 bosboot the curent lv /dev/hd5 does not exist
on /dev/hdisk1
. Customer wanted to try to overwrite the device driver like he
did in item CT6022.
install requisite software - no
commit software - no
save replace files - yes
overwrite same or newer version - yes
. Same error as item CT6022.
0301-168 bosboot the curent blv /dev/hd5 does not exist
on /dev/hdisk1
0503-407 installp: error occurred during bosboot
processing.
Now he wants someone to walk him through item CT6021 to get
the error to go away.
ACTION PLAN: Conferencing in Offshift for help with item CT6021.
After rebooting the ent0 will come up Defined. Even if we successfully
remove and re-install the device driver, I told the customer I can't
promise this adapter will come up available.
TEST CASE: none.
Response:
Customer Contact
Response:
*Customer: Marissio 1732-745-8599
*PROBLEM: could install the ethernet (8f95) software, failing
on bosboot could not create on hdisk1 - there is no
*ACTION TAKEN:
ipldevice major and minor number matches to hdisk1 rahter hdisk0
hd5 is soley on hdisk0 --
dialed into the systaem at 7327456793
moved the hd5 on hdisk1
now able to force overwrite devices.mca.8f95.rte
still the same problem
-- remdev -dl ent0
errpt -a|pg has the following hw errors on ent0
ENLCE_VPDFAIL
FC8523BD
CLASS: H
TYPE: PERM
ent0 00-01
tried deinstalling
devices.mca.8f95.diag and devices.mca.8f95.rte
and installed them -- still the same problem
tried also force overwriting the
devices.mca.8f95.diag 4.1.4.0 COMMITTED
Ethernet High-Performance LAN
Adapter (8f95) Diagnostics
devices.mca.8f95.rte 4.1.4.0 COMMITTED
Ethernet High-Performance LAN
Adapter (8f95) Software
devices.mca.8f95.rte 4.1.4.0 COMMITTED
Ethernet High-Performance LAN
Adapter (8f95) Software
Cust is not in the position to move to the card to a different slot
there is no other empty device that support bootdevice
made mksysb image at this point --
since hdisk0 is mirrored to hdisk1
tried break the mirror on hdisk0 and reduced the hdisk0 from rootvg
and boot in service to install os from cdrom -- but hdisk0 was not
recognized --
cust wanted to put the rootvg back to mirrored state --
re did the mirroring -ok
other vgs did not come up when rebooted
lspv hdisk\# -- all ?? marks ----
lsdev -Cc disk
hdisk0 Available 00-08-00-0,0 2.2 GB 16 Bit SCSI Disk Drive
hdisk1 Available 00-08-00-1,0 2.2 GB 16 Bit SCSI Disk Drive
hdisk2 Available 00-08-00-2,0 2.2 GB 16 Bit SCSI Disk Drive
hdisk4 Available 00-06-L SSA Logical Disk Drive
hdisk5 Available 00-07-L SSA Logical Disk Drive
hdisk6 Available 00-06-L SSA Logical Disk Drive
hdisk7 Available 00-06-L SSA Logical Disk Drive
hdisk8 Available 00-06-L SSA Logical Disk Drive
hdisk9 Available 00-06-L SSA Logical Disk Drive
hdisk10 Available 00-06-L SSA Logical Disk Drive
hdisk11 Available 00-06-L SSA Logical Disk Drive
lspv
hdisk0 000068814992c1cf rootvg
hdisk1 00006881303416a3 rootvg
hdisk2 000068815fce4286 vg00
hdisk4 0000688173021c91 None
hdisk5 000068813bd638fd vg04
hdisk6 000068813f835d6a vg01
hdisk7 000068813f84547f vg01
hdisk8 000068813fa6867f vg02
hdisk9 000068812c6d7362 vg02
hdisk10 000068813fa7d4fe vg03
hdisk11 00006881b38f4988 vg03
saved the /etc/filesytems file
lsvg -o --- shows only rootvg
exportvg vg00 and other vgs
imported those ok --
checked that ssa0 ssa1 and pdisks the microde levels are mismatch
suggsted request the CE to put the latest microcode --
ssa device drivers also at the base level -- they need to upgraded
had problems with application user -- failing printer messages
cannot create /dev/null
figured that /dev/null has no write pemissions for others
devices.mca.8f95.rte latest is at 4.1.4.3
devices.mca.8f95.diag 4.1.4.1
cust do not have access to internet to down the above
but I tried to down load it to the cust system using xmodem -- could
not succeed --
deinstalled devices.mca.8f95.rte and devices.mca.8f95.diag
rmdev -l ent0 -d
CE is going to be on site around 12PM
plan1.
shutdown -F
power off after the system halts
move ethernet card to a different slot reboot the system
smitty devices
configure devices after IPL
input device /dev/cd0 -- which will automatically installs
device driver software ---
if the above do not help - CE getting a new drive-- will install the
os from cdrom ---
2. if that does not help -- shipping ( Airborne )\# 6821753234
deinstall devices.mca.8f95.rte 4.1.4.3
devices.mca.8f95.diag 4.1.4.1
sent the following instructions along with the diskette:
here are the following instructions to restore the files from diskette and
installing them:
cd /tmp
mkdir 414fixes
insert the diskette into the diskette drive
tar -xvf /dev/fd0
once the two filles restored
smitty install_selectable_all
put . (period) in the INPUT device / directory for software filed
press F4 for SOFTWARE to install
select them with F7 and press enter with default settings:
PREVIEW only? (install operation will NOT occur) no
COMMIT software updates? no
SAVE replaced files? yes
ALTERNATE save directory []
AUTOMATICALLY install requisite software? yes
EXTEND file systems if space needed? yes
OVERWRITE same or newer versions? no
VERIFY install and check file sizes? no
DETAILED output? no
after installing the above --
rmdev -dl ent0
cfgmgr -v
and check if the ent0 is in available state ----
Thank You for using IBM AIX Support line
Regards -Thejo
pmh\# 21wb5lk
Response:
Response:
Customer Contact
Response:
*CUSTOMER REP: John (company CIO)
PROBLEM: Customer needs a driver for an 8-U ethernet card.
*ACTION TAKEN: TCPCOM is available. Conference with Vivian.
*ACTION PLAN: Assign to Vivian
Response:
Customer wants the drivers for the following adapter. He says
he thinks the drivers on the cd-rom are corrupted.
8-U 2992 High Performance 8F95 Ethernet devices.mca.8f95.diag
LAN Adapter AUI/10BaseT devices.mca.8f95.rte
.Contacted the duty manager and conferenced in an Offshift rep to
assist with providing the customer with the device drivers.
.A CE is onsite who will remove the three disk drives and install
one hdisk. He will install AIX and wants the device drivers that
we send rather than the one on the cd-rom.
.Customer, John (CIO) , would like to be contacted via pager
if there are any issues that prevent the smooth flow of the
above plans.
PAGER: 732-651-3435
Computer room: 732-745-8599
Customer is waiting on e-mail of the device drivers. I'm on pager
for TCPCOM if problems persist.
Response:
Barry approved emailing the base-level 4.1.4 8f95 driver. Copied the
devices.mca.8f95.usr.4.1.4.0 fileset from a 4.1.4 CDROM and emailed
it as an attachment to jmosk@stpetersmc.com
Called the customer (John) at 732-745-8599 and assisted with extracting
the file from email, saving it to a floppy, and getting it onto AIX.
\# mkdir /tmp/8f95
\# cd /tmp/8f95
\# dosread 8f95.bin 8f95.bin
\# inutoc .
\# smitty install ==> installed the .rte and .diag filesets
with "overwrite same or newer" set On
The 4.1.4.0 level of this ethernet driver installed cleanly.
\# lsdev -Cc adapter ==> ent0 shows Defined
\# cfgmgr ==> complained,
"method error 0514-040: error initializing a device"
\# lsdev -Cc adapter ==> ent0 is still Defined
Advised the customer to reboot and then call us back.
Response:
Customer xfer'd to Kevin per custreq.
Response:
*CUSTOMER REP: Ed
PROBLEM: Customer rebooted and still can't get ent0 out of Defined.
Customer tried pulling the card, reinstalling the drivers, and
reinsterting the card.. this did not help.
*ACTION TAKEN: Discussed with Robert Manning. He will call the
customer to work on some possible solutions.
*ACTION PLAN: Off the call; left in Vivian's queue
Response:
\# errpt |more -->
E85C5C4C P S startlft software program error
FC8523BD P H ent0 adapter error
\# errpt -a |more -->
---------------------------------------------------------------------------
LABEL: ENLCE_VPDFAIL
IDENTIFIER: FC8523BD
Date/Time: Sat Aug 15th 16:48:09
Sequence Number: 92464
Machine Id: 000068817200
Node Id: localhost
Class: H
Type: PERM
Resource Name: ent0
Resource Class: Adapter
Resource Type: LCE
Location: 00-02
Description: Adapter Error
Probable Causes
ADAPTER HARDWARE
SOFTWARE DEVICE DRIVER
Failure Causes CSMA/CD ADAPTER
Recommended Actions
Perform Problem Determination Procedures
Detail Data
FILE NAME
line: 1034 file: lcecfg.c
\# diag --> choose ent0 --> failed with SRN 803-717
- Search in AUSTEXT finds that this is a known APAR when user is running
at 4.1.4.0 level using this particular adapter APAR number is IX55699
\# lppchk -v --> returns to prompt.
\# instfix -ik IX55699 --> NOT ALL FILESETS for IX55699 were found.
\# lslpp -l devices.mca.*
devices.mca.8f95.diag 4.1.4.0
devices.mca.8f95.rte 4.1.4.0
APAR= IX55699
CHANGE VPD KEYWORD SM
****************************************************************
* USERS AFFECTED:
* Systems with IBM High Performance Ethernet microchannel
* adapter id 8f95, running AIX 4.1 maintenance level 4.1.4 or
* lower.
****************************************************************
* PROBLEM DESCRIPTION:
* The High Performance Ethernet adapter cannot be configured
* because a change in the adapter VPD causes it not to be
* recognized.
****************************************************************
Fix Package from IBM Corporation
Selected Item:
IX55699 - Change VPD keyword SM
AIX Level: AIX 4.1.4
The list below contains all of the filesets needed
for the item you selected.
A second list may also be displayed. Although
listed as requisites for your item, these filesets will
not be installed. Therefore, we recommend you do
not download filesets on the second list.
Filesets needed for selected item Information fill Byte size
devices.mca.8f95.diag.4.1.4.1 README 44032
devices.mca.8f95.rte.4.1.4.2 README 36864
Assisted him in downloading these form service.boulder.ibm.com
and installing them in the APPLIED state.
- Rebooting the machine: --> He is fixed (device became available)
- Walking him through configuring the adapter --> testing pinging
other --> OK.
Please library this item.
Response:
Support Line: Ethernet problems ITEM: HF8547L
Dated: August 1998 Category: N/A
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