ITEM: HF2555L

paged out 8/11 - having probs with restoring the system image

Question:

opsys 414
model 7012
SYSTAPE////having probs with restoring the system image from sysback backup

Response:

Customer Contact

Response:

 ENV:4.1.4

*CUSTOMER REP:Kevin

 PROBLEM:restoring from systape and they are getting a message stating
         that no paging space is selected for the logical volume

*ACTION TAKEN:Xmenu search did not come up w/ anything relevant, the 
        customer asked to bump up to sev1, will up the severity and page
        out systape

*ACTION PLAN:paging out 8/11

 TEST CASE:none


Response:

Customer Contact

Response:

*CUSTOMER REP:  Kevin Weigold

*ACTION TAKEN:  Customer resored hd6 as a jfs and now the machine will 
                not boot.  Found out that the customer cannot restore
                because it is looking for hd6.
                Demetrius will take the call from here.

*ACTION PLAN:   Putting in Demetrius' queue

Response:
support..Jerry will assist this customer

Response:

Customer Rep: same
Action Taken: customer requests additional pageout,
  reviewed item with customer, created
  pageout item

24 hour contact: 412-963-2582
pager number:    412-669-3471
Action Plan: systape will fup
Test Case: n/a 

Response:

Response:

*CUSTOMER REP:  Kevin Weigold

*ACTION TAKEN:  Demetrius caled in to ask for help with the paging
                space.  Apparently it has a label of 'jfs'.
                Suggested that in the worst case we can destroy and
                recreate the hd6 which has this problem.
                We can use mkps and swapon in this case from the
                service shell.
                However, we can prob just use chlv to change the label.
                Conferenced in customer with Demetrius from SYSTAPE.
                It turns out that the problem is more complex as
                they will have to restore the system from the sysback
                tape and it will be the paging space on the tape that
                will need to get modified.
                conferenced in John R. as per request of Demeetrius

*ACTION PLAN:   requeue back to SYSTAPE

Response:


FOR INITIAL ITEMS, COMPLETE ALL FIELDS 
FOR UPDATES/ELECTRONIC ITEMS, COMPLETE THE FIELDS MARKED WITH *

 ENV:
 AIx 4.1.4
 Sysback 3.3.3.17
 59H
 4mm 4gb

*CUSTOMER REP:
 Kevin Weigold

 PROBLEM:
 Customer is having trouble trying to restore his system.  He states his
 Hd6 is now showing up as a Journaled Filesystem.

 He tries to do the retsore and get's the message: no Paging Space is 
 Defined no space left on device.

*ACTION TAKEN:
 Customer was already booted up to Sysback's Main Menu so I had him
 Select Option 2 "Edit Volume Group and Logical Volume Information".
 This is so we could retrieve the vginfo file.

 Next we had the customer press e to end so we could get back to 
 Sysback's Main Menu.
  Customer need's to insert a Floppy into it's drive.
  Next, Selected the Option "Start a Limited function Maintenance Shell".
 cd /tmp
 echo ..* --> ...vginfo
 echo ...vginfo | backbyname -ivq 
 restbyname -Tvq
  Customer now need's to take the floppy to another system that is up and
 running.
 restore -Xvq
 vi ...vginfo
 LV 01 - rootvg hd5 boot y 4 1 1 0 e m 32 512 y y n y n 0 1 y 0060400405
 2e5c6d
 LV 01 - rootvg hd6 jfs y 104 26 1 0 m m 32 512 y n y y n 0 1 y 0060400
 4052e5c6d
 LV 01 - rootvg hd8 jfslog y 4 1 1 0 c m 32 512 n y y y n 0 1 y 00604004
 052e5c6d

 Had the customer run the following command so we can compare the vginfo
 file's for hd6: "mkvginfo -Mf -v rootvg > /tmp/file".

 LV 01 - rootvg hd5 boot y 4 1 1 0 e m 32 512 y y n y n 0 1 y 0060400405
 2e5c6d
 LV 01 - rootvg hd6 paging y 104 26 1 0 m m 32 512 n n y y n 0 1 y 00604
 004052e5c6d
 LV 01 - rootvg hd8 jfslog y 4 1 1 0 c m 32 512 n y y y n 0 1 y 00604004
 052e5c6d

 Changed the vginfo file from the system that was having the problem 
 from this: LV 01 - rootvg hd6 jfs y 104 26 1 0 m m 32 512 y n y y n 0 
 1 y 00604004052e5c6d

 To This: LV 01 - rootvg hd6 paging y 104 26 1 0 m m 32 512 n n y y n 0 
 1 y 00604004052e5c6d

 Put the floppy back in the drive.
 echo ...vginfo | backbyname -Ivq
 restbyname -Tvq
  Take the Floppy back to the system that has the problem.
 restore -Xvq
 exit

 Restore should continue from here to completion.

*ACTION PLAN:

 TEST CASE:
 n/a


Response:

Closing with Customer Approval



Support Line: paged out 8/11 - having probs with restoring the system image  ITEM: HF2555L

Dated: August 1998 Category: N/A

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