ITEM: HB5504L

SYSTAPE/Getting errors about the tape drive in the errorlog

Question:

RS 4.1.4
model 3590 and 7013

Getting errors about the tape drive in the errorlog

Response:

Customer Contact

Response:

 ENV:
aix 4.1.4
3590
Atape.driver 4.1.3.0

*CUSTOMER REP:
Debbie Lane

 PROBLEM:
Service director notes that there may be problems with a tape drive
and some processes have failed.  Customer is emailing me her
errpt.

*ACTION TAKEN:
see above

*ACTION PLAN:
waiting for errpt.
 TEST CASE:


Response:

Response:

Here is the error that repeats throughout the error report:

--------------------------------------------------------------------------- 
LABEL:          RECOVERED_ERROR 
IDENTIFIER:     0F78A011 
 Date/Time:       Sat Jul 11 07:00:57  
Sequence Number: 1885 
Machine Id:      000069887200 
Node Id:         neptune 
Class:           H 
Type:            TEMP 
Resource Name:   rmt2 
Resource Class:  tape 
Resource Type:   3590 
Location:        00-04-01-6,0 
VPD:              
        Manufacturer................IBM      
        Machine Type and Model......03590B1A 
        Serial Number...............000000036570 
        Device Specific.(FW)........957D 
 Description 
RECOVERY LOGIC INITIATED BY DEVICE 
 Probable Causes 
UNDETERMINED 
 Failure Causes 
TAPE DRIVE 
MEDIA 
         Recommended Actions 
        THIS ALERT IDENTIFIES THE CAUSE OF A PREVIOUS ERROR WHICH HAS BEEN RECOVERED 
 Detail Data 
SENSE DATA 
0606 0000 0100 0000 0000 0000 0000 0000 0102 0000 7100 0100 0000 0048 0000 0000  
0000 FE02 3A2A 0061 0002 0191 0006 1040 0000 0100 0100 0000 0000 0000 0000 0000  
0000 0000 0000 0000 0300 0000 0000 0000 0000 0000 0000 0002 1000 0000 3537 4420  
2020 2000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000  
0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000  

This is a 3A2A FSC. The 3A2A means that sometime the drive could not
write the VCR (directory at the beginning of tape). The customer should
identify all cartridges with this error. They can be fixed by using
tapeutil that comes with Atape. Open the drive, issue a space eod,
unload the tape and close. This will cause the VCR to be re-written and
the 3A2A will be gone for that tape.


Response:

Faxed info about turning on trace to customer, we are going to try to use
trace to figure out exactly which volume is having a problem.

Response:

Response:

Closing with Customer Approval



Support Line: SYSTAPE/Getting errors about the tape drive in the errorlog ITEM: HB5504L

Dated: August 1998 Category: N/A

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