ITEM: FY4816L

Recover Error on 3570 panel, can not access drive.

 PROBLEM:
 Customer is having problems accessing his 3570 tape drive.

 tctl -f /dev/rmt1 offline
 device is not ready for operation

 The word 'recover' shows up on the operator panel.

ANSWER:

 When the tape drive does not know where to put a tape cartridge, it 
 displays RECOVER status on the operator panel. For example, if the 
 Magstar MP is powered off, then back on with a tape loaded in the 
 drive, the Magstar MP does not know where to place the cartridge when 
 it is unloaded from the drive. The tape drive goes into RECOVER status 
 to allow the operator to choose where the cartridge should be moved. 
 To clear the RECOVER status: 

  1.1. Select START from the Options Menu. 

  2.2. If asked, select the drive with the RECOVER status. 

  3.3. On the Recovery Menu, select where the cartridge should be moved;
       the priority cell or one of the magazine cells (2 through 20). 

  4.4. If the priority cell is selected, the cartridge will be moved to 
       the export position in the priority cell. 

  5.5. If one of the magazine cells is chosen, select the import or 
       export positions. The tape will be moved to the selected magazine
       cell and placed in the desired position. 

>From operator guide, 3570


Response:

Closing with Customer Approval



Support Line: Recover Error on 3570 panel, can not access drive. ITEM: FY4816L

Dated: July 1998 Category: N/A

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