ITEM: FW0182L

8-16 port concentrators not workng..no printers & terminals wrkng

Question:

7011 25s s/n 45655
v 4.1.5.0
none of the concentrators work..no printers and terminals working
new concentrator put in ... some disk were missing
cust agrees to pay for support

Response:

Customer Contact

Response:

FOR INITIAL ITEMS, COMPLETE ALL FIELDS
FOR UPDATES/ELECTRONIC ITEMS, COMPLETE THE FIELDS MARKED WITH *

ENV: 7011 25S

*CUSTOMER REP: Mitch Gittler

PROBLEM: CE added in new concentrator and customer thinks added
in the wrong drivers. Now none of the concentrators
work.

*ACTION TAKEN: customer is not sure if this is the problem. But when
he boots up the concentrators light up. Also he
gets method errors when he runs cfgmgr.
Customer says the instructions say he should have
devices.mca.8D77

Customer wants escalation quickly.

*ACTION PLAN: paged AP, no response to pager.
created DM item: CT0391
awaiting pager response to DM item

TEST CASE: N/A

Response:

Customer Contact

Response:

AP TS has been contacted.

Response:

FOR INITIAL ITEMS, COMPLETE ALL FIELDS
FOR UPDATES/ELECTRONIC ITEMS, COMPLETE THE FIELDS MARKED WITH *

*CUSTOMER REP: Mitch Gittler

*ACTION TAKEN: Erin from AP responded to pageout; I conferenced her
with customer.

*ACTION PLAN: requeue to Erin

Response:

*CUSTOMER REP: Mitch Gittler

*ACTION TAKEN: I spoke with the customer from home, the customer has
an isa 128 port adapter which was working until he made changes to his
system. He had added a new concentrator and then tried to readd the
adapter in smitty. He only needed to bring a new RAN on line. I had
the customer run the following:

lsdev -Cc adapter
-- cxia0 defined 01-01 128 port isa adapter
mkdev -l cxia0
-- error message???

I then had the customer try to check the odm and the adapter appears
correct. I then had him look in the /dev directory and this also is
fine. I then explained to the customer that I needed to come into the
office and try to dial in to the system. When on my way here, the
customer called back and said that I hadn't been able to dial in. I
then tried to call the customer several times after arriving and no
response.

*ACTION PLAN: Continue to try to contact customer and wait on call
back.

TEST CASE: None.

Response:

Customer Rep: Dave

Action Taken: I called the customer and recevied a response, the first
thing I did was have the customer attach the modem to S2. A tty does
not exist so we created one. I then had the customer run the
following:

cd /etc/uucp
chmod 644 Devices
echo Direct tty113 - 9600 direct >> Devices
cu -ml tty113
-- connected
at
OK

We had a couple of problems with the first modem not responding
properly. I then had the customer change the modem, and penable the
modem. I was then able to dial in. I ran the following:

lsdev -Cc adapter
-- cxia0 defined 01-01 128 port isa
cxpa0 Defined 04-04 N/A

mkdev -l cxia0

Method error (/usr/lib/methods/cfgcxma):
0514-066 Cause not known.
0509-037 System error - error data is:
/usr/lib/methods/cfgcxma
0509-023 Symbol __mod_init in sh is not defined.
0509-023 Symbol __crt0v in sh is not defined.
0509-026 System error: Cannot run a file that does not have a
valid format.

Same error for the pci adapter. I the ran the following:

lslpp -l devices.isa.*

devices.isa.cxia.rte 4.1.5.0 COMMITTED ISA 8-Port Asynchronous
Adapter Software
devices.isa.cxia.ucode 4.1.5.0 COMMITTED ISA 8-Port Asynchronous
Adapter Microcode
devices.isa.cxia128.diag 4.1.5.0 COMMITTED RISC PC ISA Async 128
Port Adapter Diagnostics
devices.isa.cxia128.rte 4.1.5.0 COMMITTED ISA 128-Port Asynchronous
Adapter Software
devices.isa.cxia128.ucode 4.1.3.0 COMMITTED ISA 128-Port
Asynchronous Adapter Microcode

lslpp -l devices.pci.*

devices.pci.4f111100.com 4.2.1.0 COMMITTED PCI 8-Port Asynchronous
Adapter Microcode
devices.pci.4f111b00.asw 4.2.1.0 COMMITTED PCI 128-Port Asynchronous
Adapter Software
devices.pci.4f111b00.rte 4.2.1.0 COMMITTED PCI 128-Port Asynchronous
Adapter Software

This appears to be the problem. He is trying to add a pci adapter to
a unsupported version.

I tried to remove installed software and this fails. I paged install
and they informed me I needed to remove the adapter first. I did this
and then was able to remove the 4.2.1 filesets. I then tried to make
the 128 port available and I still received the above error. I then
had the customer overwrite the following filesets:

devices.mca.ffe1.rte 4.1.5.0
devices.isa.cxia.rte 4.1.5.0
devices.isa.cxia128.rte 4.1.5.0

I was then able to run cfgmgr and have the devices all come available.
The customer checked several printers and ttys and all appear to be
working.

Action Plan: CWCA at EOBD.

Response:

transf cust (Dave) to vm per cust req.

Response:

Xed David to Erin's vm.

Response:

Not In, Left Message

Response:

Closing with Customer Approval

Support Line: 8-16 port concentrators not workng..no printers & terminals wrkng ITEM: FW0182L

Dated: October 1998 Category: N/A

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