ITEM: FV3039L

1820-037 error when trying to change print queues in smitty



 ENV: AIX 4.2.1
      Model 520H

 PROBLEM: The customer is trying to change the characterics of a print
queue he is seeing the following error:

     1820-037, An internal error or system error has occurred.
               See the log file for further information

*ACTION TAKEN: Looked up the error 1820-037 it relates to several
things.

 ˙While using the System Management Interface Tool (SMIT), the system
 ran out of paging space.
 ˙The size of a user's DATA segment was set too low when the new user
was created. While running an application from SMIT, the DATA segment
was exceeded.
 ˙You attempted to load too many optional software products or updates
at once. None of this seemed to apply so after wasting a lot of time

I vi'ed the smit.log vi the smit.log and find this IS NOT the error.

 There are 2 errors:
    error 1800-026, odm_get_list failed
    error 1800-073,odm error number 5925

This appears to be a problem with smitty displaying the proper error
since this is not the only machine with this problem.

 cd /var/spool/lpd/pio/@local/smit
 ls *
 look and see if all files are zeroed out, they are.
 cd /var/spool/lpd/pio/@local/smit
 cp /usr/lib/objrepos/sm_* .
 ls -l
 look and see if files now have size
 Now try smit
 no additional smit screens found
 Create the following script:

\#!/bin/ksh

cd /var/spool/lpd/pio/@local/custom

for file in `ls`
do
        QNAME=`echo $file | cut -d':' -f1`
        DEVICE=`echo $file| cut -d':' -f2`
        chvirprt -q $QNAME -d $DEVICE
done

Once we ran the script, we are working.



Support Line: 1820-037 error when trying to change print queues in smitty ITEM: FV3039L
Dated: June 1998 Category: N/A
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