ITEM: DV3962L

Cust doesn't agree to charges

Question:

2/17/97:  ANY CALLER VALID WITH CUSTOMER NUMBER.  /nsm
Cust doesn't agree to charges due to lack of response by tech on item DV3962

Response:

Customer Rick Francis does not believe he should be charged for 
after hours on item dv2536 because he opened it early this morning
for a 2 hour response.  I agreed to waive the charges.
        Custis Anderson, AIX Duty Manager

Response:

Solution Given

Response:

Help Desk: I have been unable to close this item for some time.
Please help.             Curtis



Support Line: Cust doesn't agree to charges ITEM: DV3962L

Dated: January 1998 Category: N/A

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