Service Director return code 5 (rc=5)
ENV: AIX 4.1.5, 9076
PROBLEM: Customer has 5 machines which he is trying to set up
Service Director. He has registered them all, but
ACTION TAKEN: In the "Build/Update List of Machines" screen, the
first machine has "R" and a "K", but others just have
"R". Had customer try to send key again -- rc=5
(Warranty or Maitenance Service Agreement were not
found -- call 1-800-IBM-4YOU). Had customer
re-register a machine, but it failed with NAK errors.
Set the modem initialization string to turn error
correcting ON and echo OFF. Customer retried the
registration and now gets the rc=5.
. Had customer call 1-800-IBM-4YOU to make sure they
have a maintenance contract. Customer called about
Warranty and Maintenance Agreement -- all is fine.
Still getting rc=5 (cannot re-register), however
machines all have R's by them, which indicate that
they are registered.
. Asked customer to go to step 3 in the registration
screen, 'Build Reporting Topology'; this completed
. We then went to step 4 and attempted to distribute the
registration files to one system at a time. We
selected the control workstation, but it errored out
immediately with the following:
. The current host does not have all necessary files for
step 4. The above listed host has failed to transfer
. Contacted Service Director System Administrator, who
advised me that this error generally shows up when
some kind of shortcut has been taken to build the
list of machines for registration. The ProbRepAt
and customer.dat files are built from this informa-
tion. Customer used the procedure in the Service
Director 9076 CE Guide to build the list of machines
using the rsh/dsh commands.
. Advised customer to go ahead and rebuild the machine
list manually, then follow the rest of the steps.
.ACTION PLAN: Close end of day.
Support Line: Service Director return code 5 (rc=5) ITEM: DF0046L
Dated: February 1998 Category: N/A
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