ITEM: CK4413L

SYSTAPUnable to see servers tape drive from client system using sysb

Question:

Caller at: 518-486-9580
Model: 250
Unable to see the servers tape drive from the client system
using SYSBACK. 

Response:

Environment:  250, SP node  AIX 4.1.5
              sysback 3.3.3.11

Description:  Customer is trying to backup the node to the 250 control
  workstation but the server tape drive is not listed as an option.

Action:  Confirmed that remote services is set up properly on both
  client and server.  sblient \ echo works.  Customer is able
  to see the remote disk file option but not the tape drive.

  I had customer run the backup from the command line and this worked
  successfully.

  I further explained network boot issues of sp nodes.

Next:  Research tape drive issue.

Test:  na

Response:

Response:

Action:  Tried to call customer back at 518-486-9580 but received a
  busy signal.

Response:

Action:  Customer called back and stated the backup from the command
  lined failed with message about unable to generate filelist.

  We ran a test of a files or directory backup and this generated
  backup error:

        unable to create /tmp/\filelist
        0403-005

  We looked at permissions on the /tmp.  They were incorrect.  Thus
  the sbnet user was unable to generate files.  We changed the /tmp
  permissions to drwxrwxrwt  and now the tape drives showed up and
  all is working properly.

Next:  CWCA

Response:

Response:

Env:
Model 250 AIX 4.1.5
Sysback 3.3.3.11

Customer Contact:
Mark Skinner

Problem:
Going to another machine over the network

Action:
Step customer through performing remote install as follows
   
You will be using the sysback process.
I would first suggest using sysback 3.3.3.x (current level is 3.3.3.11)
.First on the server create a network boot image using sysback
.smitty sysback
  Configuration Options
    Network Boot Configuration
      Configure/Update a Network Boot Image
.   Client Network Adapter Type
   Client Platform Type
NOTE:  Make sure these entries are correct for the client system
.smitty sysback
  Configuration Options
    Network Boot Configuration
      Add or Change a Network Boot Client
.  Client Network Adapter Type                        []
  Client Platform Type                               []
  Client HOSTNAME                                    []
  Server IP ADDRESS                                  []
  Client Gateway ADDRESS (optional)                  []
  Client SUBNET MASK (optional)                      []
  Client Adapter HARDWARE ADDRESS (optional)         []
.NOTE:  Make sure the entries are correct for the client system, also
       for the Server IP ADDRESS make sure you use the correct host
       name for the correct network device.
.Boot the node like you were doing a network boot.
.SEE in the sysback manual
Chap 9 Remote Services
Chap 12 Network boot Configuration
Chap 15 Installation From a System Backup

Next Action:
Problem solved.  No further action at this point.

Test Case:
N/A

CWCA



Support Line: SYSTAPUnable to see servers tape drive from client system using sysb ITEM: CK4413L

Dated: February 1997 Category: N/A

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