ITEM: BR2452L

problem with installing sp

Response:

Env:

AIX 4.1.4 PSSP 2.2

Desc:

Customer is trying to install an new SP with 2.2 and is having problems.
He is on step 30 in entrying in node information.

ACt:

Customer is trying to input the SP ethernet info for the nodes and
it is coming back with the error of 0022-046.

It is stating that it has no entry about the nodes in the SDR.
I then had the customer do a SDRGetObjects Syspar_map and that
gives us back just the headers and nothing else.  So I had the
customer reacquire the frame.  This did not populate the
SDR, and the Syspar_map still only gives us the headings and nothing
else.

I then had the customer check to make sure that hardmon is running
and it is.

I then asked if the 13 AIX APAR's were installed prior to installing
the PSSP 2.2 code, and the customer was not sure.  I then had
him do a instfix -ik and found that the 13 APAR's were not installed.

This might be our problem.  I am going to order the following 
AIX APAR's:  IX54156, IX54318, IX56585, IX56821, IX56849, IX57036,
IX57164, IX57462, IX58039, IX58507, IX60335, IX60723, IX60742.


Customer installed the 13 APAR's and is still having the same problem.
He has totally re-installed AIX and PSSP and still can not get
splstdata -n to work, and can not do Step 30 of the install for
PSSP 2.2.

When we try to reacquire the frame it says okay, but does not
create the Syspar_map file or update the SDR.  We do a 
SDRGetObjects Frame and it says no switch, but we have a SPS switch
is in the frame.

I had the customer do a ps -ef | grep hardmon and it is running and
is not respawning.  Do a pdisable and it comes back with tty0 which
is correct.

I then had the customer check the back of the frame at the
supervisory card and light number 8 is flashing slow with
3 to 4 seconds between each flash.  Here is our problem.

We have a hardware problem, rather the RS232 cable is bad, or
we need to re-set the supervisory card.


Customer has had the hardware looked at and all is fine.  We can
even open a tty to the nodes.

Looked at spframe script and found that it calls
hmreinit script which runs creat_par_map which is the Syspar_map
file that should be created.

I then called the customer back and had him run SDR_config -u this
fixed the SDR, and when we now run SDRGetObjects Frame it states
that we do have a switch.

I then had the customer do a lssrc -s splogd and it is active.  In
doing our research we found that if splogd is not active spframe
will not run.  I then had the customer re-acquire the frame again
and this time it created a Syspar_map file.  I then had the
customer do a SDRGetObjects Syspar_map and we now have output
and it is correct.  I then had the customer run splstdata -n and
it comes back with the correct information about the nodes.




Support Line: problem with installing sp ITEM: BR2452L

Dated: January 1997 Category: N/A

This HTML file was generated 99/06/24~13:30:20

Comments or suggestions?
Contact us