ITEM: BO7793L

Jobs to HP JetDirect queue say RUNNING but nothing prints

ENV:
AIX 3.2.5
7013-550

DESC:
All queus are READY but jobs show QUEUED

ACT:
stopsrc -cs qdaemon ; startsrc -s qdaemon

All is printing fine except you have one queue "hpdup2" that you can't
print to.  Jobs show "running" but nothing is coming out of the
printer.

lsque -q hpdup2
      device = hp@hpprint

This is an HP JetDirect attached printer.
ping hpprint
   Can ping without problem.

tn hpprint 9100
   We get "connection refused" telling us some one already has a
connection to the printer.

netstat -a |grep hpprint - we're the ones with the connection to
the printer...

ps -ef |grep piohpnpf
   There are two "piohpnpf -x hpprint" processes.  We killed them
which takes the queue down (normal) and then enabled the queue.
Same thing - connection refused when you try to telnet.

host hpprint
   hpprint is 199.103.215.93

host 199.103.215.93
   Hangs

You are using DNS.  We mv /etc/resolv.conf /etc/resolv.old and you
can now look up the hostname - looks like a problem with the DNS 
server.... Still can't tn hpprint 9100.

Powered the printer off and tried to ping to see if you had 
duplicate IP addresses and something other than the JetDirect card
was replying to the ping but wasn't listening on 9100.  This was
the case - duplicate IP addresses on your network.

Locate the machine with duplicate IP address and change its IP or
the IP of the printer.



Support Line: Jobs to HP JetDirect queue say RUNNING but nothing prints ITEM: BO7793L

Dated: October 1996 Category: N/A

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