ITEM: BD6833L

Trouble Ticket for AIX Support for Lotus Notes,Knowledge DB etc...

Question:

ABSTRACT:     Trouble Ticket for AIX Support for Lotus Notes,Knowledge
              base, changing report font size, and database filtering
SEARCH ARG:   trouble ticket
TOPIC THREAD: IX
              RISCSYSTEM_SOFTWARE
              COMMUNICATIONS
              AIX_NETVIEW_6000

Trouble Ticket for AIX Support:
(1) How does TT/6000 support Lotus Notes as an email option?
(2) How can I change the font size on various TT/6000 reports?
(3) What capability does TT/6000 have to access MS Knowledge Base or
    any defined vendor knowledge base system as an extension of TT/6000?
    Customer wants capability to access an existing repository of
    information.  Competitive products allow this function.  What about
    TT/6000?
(4) Customer needs clarification on archiving database, whether it is
    DB2 or Ingres.  How do you filter database to include only closed
    tickets?

Thanx for your help Roy & Rome.

Response:

1) In TT/6000 there is no specific code to support Lotus Notes as an
   email option. Actually Trouble Ticket has the email notification
   method that is used to send the notification message by electronic
   mail to a specified address.
2) To change the fontsize for a report displayed on the screen, 
   you can modify the file /usr/lpp/tt6000/bin/scr_disp at line:
   xterm -geometry 80x25 -e more $TMP
   adding the flag "-fn fontname" where fontname is the name of the font
   having the size desired.
   So the new line will be:
   xterm -geometry 80x25 -fn fontname -e more $TMP
3) TT/6000 does not support MS Knowledge base.
4) To find all the CLOSED trouble tickets use the following SQL command:
.   rgen -f "SELECT tt_num
   FROM Trouble_Ticket, Contact, Ticket_Status
   WHERE -Contact.id = -tt_assignee_cid AND -Trouble_Ticket.del = 0
   AND -tt_status = -Ticket_Status.id AND -ts_closed = 1 "



Support Line: Trouble Ticket for AIX Support for Lotus Notes,Knowledge DB etc... ITEM: BD6833L

Dated: January 1996 Category: N/A

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