ITEM: AT9068

NetView - An interface card is red, but it responds when I ping it.

Question:

Problem: 

An interface card is red, but it responds when I ping it.

Things to Try:

 1) Select the node that contains the interface card, and demand poll
    the node.  Look at the output in the demand poll window and see if
    the IP address responded to the ping.  The color of the interface
    card should now be consistent with the response (or lack of
    response) to the ping.

    If the demand poll "fixed" the status of the card, perhaps the
    netmon daemon had not gotten around to its next scheduled status
    poll.  Check the polling intervals for that IP address, and make
    sure that status polling has been turned on.

    If you would like to see when each IP address is pinged by netmon,
    and what the device's response to the ping is, type
      netmon -M 3
    from the command line.  Then tail the /usr/OV/log/netmon.trace
    file to see the IP addresses being pinged.  If this information
    does not help, go to the next step.

 2) Select the interface card, and then do an Edit..Modify/Describe
    object.  Hit the ipmap application, and find out the IP address
    of the card.

    Make sure that the IP address listed is the same one that is
    listed as being OK when you do the demand poll.

    If there is no "ipmap" application listed when you do the
    Edit..Modify/Describe..Object, then perhaps the interface
    card was added manually by a user, and perhaps improperly.
    Delete the interface card from all maps and submaps and
    then demand poll the router to rediscover the interface.

 3) Do an Edit..Modify/Describe..Symbol using the third mouse button
    to find out the "status source" of the interface card.  The
    interface should have Object status source.  If not, change the
    status source to object status source and demand poll the router
    again.  You could also delete the card from all maps and
    submaps and then demand poll the router to rediscover.

    One possible explanation for the change in status source would
    be that a user has changed the status source to "symbol status
    source" so that the symbol could be changed by configurable
    status traps.



Support Line: NetView - An interface card is red, but it responds when I ping it. ITEM: AT9068

Dated: January 1996 Category: N/A

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