ITEM: AT8160

NetView - Verify ems_log_agent and nameserver" error

Question:

 Try running /usr/OV/service/reset_ci.
 If that doesn't work, try the longer set of steps below.
 ***********************************************************************
 Follow these steps if you have events problems, or if you see the error
 "Verify ems_log_agent and nameserver".
  1)  Bring down the user interface and stop all daemons with ovstop
  2)  /usr/OV/bin/nettl -stop
  3)  Using the "ps" command, search for any NetView for AIX processes
      that are still running.  Good choices for processes to look for
      include:
        trapgend, trapd, ipmap, nvela, nvhelp, ovhelp, nvevents
      Kill any remaining NetView for AIX processes with
          "kill -9 \"
  4)  cd /usr/OV/log
  5)  rm ovevent.log.BAK ovevent.log
  6)  cd /usr/OV/sockets
  7)  rm *
  8)  cd /etc
  9)  view the "hosts" file, and verify that the loopback IP address
      and your hostname are correct.  You may wish to try statements
      like:
        host loopback
        host localhost
      to verify these IP addresses.
  10) run
        ovorsutil -d
      Verify that the entry that corresponds to "ems_log_agent" matches
      your hostname.
  11) cd /usr/OV/conf
  12) Verify that all hostnames in the /usr/OV/conf/ovsnmp.conf file are
      resolvable by whatever nameserver you are using.
  13) Verify that your nameserver times out quickly for any names that 
              cannot be resolved.  If your nameserver doesn't timeout quickly,
      you may wish to add the following two lines to your
      /etc/environment file:
        export RES_RETRY=1
        export RES_TIMEOUT=1
  14) nettl -start
  15) ovstart
  16) Use the "ovstatus" command to verify that the daemons are running
  17) Run
        /usr/OV/service/reset_ci
      If the reset_ci script does not seem to be running correctly,
      you can run the following commands individually:
        ovstop OVORS_M
        rm /usr/OV/conf/ovors
        ovstart OVORS_M
        ovaddobj /usr/OV/lrf/ovesmd.lrf
        ovaddobj /usr/OV/lrf/ovelmd.lrf
        ovstart
  18) Bring up the user interface with the command
        /usr/OV/bin/ovw &  
                                                    



Support Line: NetView - Verify ems_log_agent and nameserver" error ITEM: AT8160

Dated: January 1996 Category: N/A

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