ITEM: AQ1065L

NV6k v4.1.1: nv6000.nvbooks install fails with prereq failure

Question:

order ptf U440182 - expedite 8mm
IBM
800 North Frederick Ave
mail Stop 1P140
Gaithersbug, MD 20879

Response:

ENVIRONMENT
BOS  3.2.5
NV6k 4.1.1
MOD  ????

DESCRIPTION
Theo is installing NV6k v4.1.1 off the development CD-ROM, and is 
encountering some problems installing nv6000.nvbooks. Theo says the
install works fine for nv6000.{base|database|features}.obj. But, the
nv6000.nvbooks install bombs out with a prerequsite failure. SMIT
tells us that nv6000.nvbooks is dependant on dtext.brwsr.obj. However,
Theo says he's installed it, but it looks like it's still failing.
So... In addition to the PTF he wants to order (above), he's asking
the question, "What's going on with this install?"

ACTION
Tried to conference Charlie C. in, but got his voice mail. Told Ted
either I or development would give him a callback when we figure'd
out what's going on. Charlie C. called back, refered me to a memo
that I apparently didn't get... The following is a memo from Charlie
discussing APAR II08946.
THIS APAR WILL DOCUMENT THE PROCEDURES NECESSARY TO SUPPORT THE
NEW DYNATEXT BROWSER IN SYSTEMVIEW 1.1 AND NETVIEW/6000 VER 4.
The original Netview/6000 product for Version 4 shipped
including a copy of the Dynatext Browser.  To reduce the
number of copies of the browser being shipped, all products
have been asked to delete their individual copies of the
browser and to utilize the latest version which supports
both the base English and the Kanji and Chinese translations.
Because the browser is a no charge item from IBM we are able
to ship this entire product delivery as a PTF to facilitate
delivery and installation in the customer account.  The PTFs
used to deliver this product are U440182 for the base and
U440181 for the Kanji translation.
The first available PTF for Netview/6000 Version 4 will be
U438904 and U438905.  These PTFs will require the new
Dynatext Browser be installed prior to their installation.
The new Dynatext Browser is included in the Systemview 1.1
CD but we are not sure that every person acquiring Netview
will do so from the new CD.  To cover this possibility, we
will have the Dynatext PTFs shipped with each copy of the
Netview PTFs shipped.  This will allow the customer to
fulfill the necessary pre-requisite if it is not already
installed.
If a customer attempts to install the Version 4 PTFs (U438904
or U438905) without having the new Browser installed, they
will recieve a smit message that the necessary pre-req is
missing.  To install this pre-req the user will need to back
up in SMIT and follow the directions for a new product install
as indicated on the coverletter for the Dynatext PTF.  Upon
as indicated on the coverletter for the Dynatext PTF.  Upon
completion of the new install, the Netview/6000 PTFs can be
installed.

So.... It looks like U440182 will fix the problem. Charlie said he'd
give Ted a call. Ordered U440182 in PMR 6533x,519.

NEXT
Going to call Ted back, see if Charlie's talked to him, let him know
that the PTF has been ordered, etc.


Response:

Not In, Left Message

Response:

ACTION
Called Ted, he said he got the PTF tape, and it did solve the problem
and it's okay to close this item.

NEXT
CCCP

Response:

The problem has been resolved with Chuck Wolf.



Support Line: NV6k v4.1.1: nv6000.nvbooks install fails with prereq failure ITEM: AQ1065L

Dated: March 1996 Category: N/A

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