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AIXLink/X.25 1.1 for AIX: Guide and Reference

Appendix F. SNA Server Problem Determination

The following information, techniques and procedures have been reviewed for technical accuracy and applicability, but have not been tested in every possible environment or situation. Normal precautions should be taken in adopting these same techniques and procedures, because as product and system interfaces change, so would the use of this information.

When you experience a problem with System Network Architecture (SNA) Server/6000, certain information is necessary to investigate your problem. The purpose of this appendix is to inform you of what information is available, how to create that information, and how to package that information to send to the support center.

The more information that is available when you report the problem, the more quickly the problem can be resolved.

All of the traces that are generated are memory traces. It is necessary to turn off tracing to ensure that the last buffer gets written to the trace file. (Stopping SNA will also flush the buffers.)

It is very important that all information be collected at the same time. Synchronize the clocks of all of the machines involved in the problem so that the time stamps of the events will be as close as possible.

When you report a problem, be prepared to send certain information to the support center. Send the information, in a single directory, to the support center by using one of the following methods:

The problem determination information uses the following terminology:

/tem/pmr Specifies the directory into which problem determination files are copied. This directory is the directory that would be sent to the support center.
ProfName Specifies the SNA Services link station profile.

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