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Document ID: JBAR-3RJKA8 |
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IBM PC300GL - System hangs and trap errors with 256KB L2 cache
Applicable to: World-Wide
SYMPTOM:
IBM PC300GL Series 6272/6282 systems with 256Kb level 2 cache installed may intermittently exhibit the following error indications:
1. OS/2 Warp 3.x or 4.x - Trap 000D and 000E errors.
2. Microsoft Windows NT 3.xx or 4.x Blue Screen system hang condition.
3. Microsoft Windows 95 General Protection Faults (GPF) and system hang conditions.
4. System hangs when running Scandisk or Check Disk (CHKDSK) fixed disk utilities.
PROBLEM ISOLATION AIDS:
Remove the 256Kb L2 cache module from the system and attempt to recreate the failing condition. If the problem can be recreated with the cache module removed, THIS TIP DOES NOT APPLY. Continue with normal problem determination to isolate the failing FRU or application.
If the error cannot be recreated with the cache module removed, the 256Kb level 2 cache may be the cause of the failing condition.
System failures that have been reported to IBM as of this date have contained the following brand of 256Kb level 2 cache installed. Note that only a small percentage of
systems containing this module type have exhibited any of the failing conditions:
1. ISSI brand logo printed on the chips.
2. Label attached to the rear of the module contains "ISSI000210x" (x=any alpha character, typically A or B).
3. IBM FRU P/N01K1554.
Note that there are other brands of cache modules used in the manufacture of the PC 300GL systems which also contain a label indicating IBM FRU P/N01K1554.
FIX:
If the system is exhibiting failures consistent with the symptoms stated above AND the failure has been verified using the Isolation Aids and the cache module description, contact the IBM PC Company HelpCenter for additional assistance or replace the cache with IBM FRU P/N01K4400.
As a temporary fix, the system may be operated with the 256Kb level 2 cache module removed from the system.
Windows 95 and Windows NT are trademarks of Microsoft Corporation.
SAS KEYWORDS:
PSY2 PSY2ERR PSY2MEM PSY2PART
PSVP PSVPERR PSVPMEM PSVPPART
D/T6272 D/T6282 6272 6282
01K1554 01K4400 PSY2OEM PSVPOEM
UNCLASSIFIED
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Search Keywords |
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Hint Category |
Lock-up/Hang, Memory, Retain | |
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Date Created |
09-02-98 | |
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Last Updated |
20-05-98 | |
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Revision Date |
19-05-99 | |
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Brand |
IBM PC | |
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Product Family |
PC 300GL | |
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Machine Type |
6272, 6282 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
H162649 | |
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Reverse Doclinks |