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7.465 bytes |
Service Hints & Tips |
Document ID: MCGN-3M6Q9X |
IBM IntelliStation/IBM PC - New Enhanced Diagnostic release
Applicable to: World-Wide
PURPOSE:
The purpose of this document is to provide notification of a new diagnostic application for the IBM PC Series and IBM IntelliStation systems.
PHYSICAL CHECK:
The new IBM Enhanced Diagnostic program is designed to function on the following machine types:
PC 300 Series PC 700 Series
(PC 330/340/350/360/365) (730/750/PWS M & Z Pro)
PC 140 - 6260 PC 700 - 6875/6885
PC 300GL - 6272/6282 PC 700 MC - 6876/6886
PC 300GL - 6561/6591 PC 700 - 6877/6887
PC 340 - 6560 PWS M Pro - 6888
PC 300 - 6575/6585 PWS M Pro - 6898
PC 300 - 6576/6586 PWS Z Pro - 6899
PC 300 - 6577/6587
PC 300PL - 6562/6592
PC 300XL - 6588
PC 365 - 6589
PC 360 - 6598
THE IBM ENHANCED DIAGNOSTIC DISKETTE REPLACES ALL PRIOR RELEASED VERSIONS OF IBM ADVANCED DIAGNOSTICS AND QAPlus/PRO DIAGNOSTIC APPLICATIONS RELEASED TO SUPPORT THE SYSTEMS LISTED ABOVE.
As new systems are released to the marketplace, the diagnostic application will be updated to include the new systems and will be incorporated into the system ship group.
The diagnostic application functions only on the models listed above. Attempting to run the package on a model not listed above will result in a "This program is not licensed for this system" message.
DETAIL:
IBM, in conjunction with Watergate Software, the makers of PC Doctor diagnostic software, have developed a highly effective diagnostic application designed specifically to support the IBM PC 300 and 700 Series product family.
This new diagnostic has been developed to:
-Decrease service costs associated with a high No Defect Found (NDF) rate on returned parts.
-Improve servicer confidence in the effectiveness of the new IBM 300/700 Enhanced Diagnostic package.
-To create a "machine specific" diagnostic application that is designed to thoroughly interrogate hardware and firmware while ensuring that the package is user-friendly enough for an end user to confidently diagnose a hardware failure with greater than 95% efficiency. This includes intermittent memory related failures.
Particular focus has been given to memory isolation to the SIMM/DIMM level. Effectiveness ratings for the enhanced memory test exceed 95%. This translates into reduced service calls relating to intermittent memory failures, reduced NDF rates on cache, SIMMs/DIMMs, system boards, processors and related hardware. The end result is improved customer satisfaction and increased servicer confidence in the diagnostic package.
The diagnostic application will be used in new product manufacturing, field repair, and used-part-return repair processes. All three phases will see one common base of error codes to ensure a consistency in defect reporting and problem resolution.
Future direction for the IBM Enhanced Diagnostics will include the following:
- Regular maintenance updates to ensure the vitality of the diagnostic application.
- Enhancements based on user feedback.
- Customer use of the Diagnostic application prior to the HelpCenters dispatching an IBM Servicer.
- Mandatory reporting of error codes on Parts Return Forms.
NOTES:
The IBM Enhanced Diagnostic Diskette may be downloaded via the Internet from the IBM Personal Computer File Library by searching the following Internet URL:
http://www.us.pc.ibm.com/files.html
The IBM PC 300/700 Enhanced Diagnostic diskette may also be obtained from the IBM PC Company BBS system by calling 1-919-517-0001. Locate the "IBM PC 300/700 Files" section (section #21) for the file titled:
T3GT11A.EXE - IBM Enhanced Diagnostics for all non-486 systems
T3GT11A.TXT - Readme file for T3GT11A.EXE
There is a complete set of HELP instructions incorporated into the single diagnostic diskette.
PC Doctor is a trademark of Watergate Software, Inc.
QAPlus/PRO is a trademark of DiagSoft, Inc.
SAS KEYWORDS:
PSY2 PSVP IBMPC PSVPDIAG
PSY2DIAG PSY2PROG PSVPPROG PSVPECA
PSY2ECA UNCLASSIFIED D/T6575 D/T6585
ECAVALID D/T6576 D/T6586 D/T6560
D/T6260 D/T6272 D/T6282 D/T6577
D/T6587 D/T6588 D/T6589 D/T6598
D/T6875 D/T6885 D/T6876 D/T6886
D/T6877 D/T6887 D/T6888 D/T6899
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Search Keywords |
Diagnostics | |
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Hint Category |
Diagnostics, Retain | |
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Date Created |
22-09-97 | |
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Last Updated |
23-02-99 | |
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Revision Date |
23-02-2000 | |
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Brand |
IBM IntelliStation, IBM PC | |
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Product Family |
M Pro, Z Pro, PC 140, PC 300GL, PC 300XL, PC 300PL, PC 330, PC 340, PC 350, PC 360, PC 365, PC 730, PC 750 | |
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Machine Type |
6888, 6898, 6899, 6260, 6272, 6282, 6561, 6591, 6588, 6562, 6592, 6575, 6576, 6577, 6560, 6585, 6586, 6587, 6598, 6589, 6875, 6876, 6877, 6885, 6886, 6887 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
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Reverse Doclinks |