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7.571 bytes |
Service Hints & Tips |
Document ID: MCGN-3HKMPP |
CrossBrand - 16X CD hangs or loads 2 copies of application
Applicable to: World-Wide
Symptom:
IBM PC 300 & IBM IntelliStation Z Pro systems preloaded with Windows NT, and IBM Aptiva systems preloaded with Windows 95, may exhibit either of the following symptoms when a CD with an "AUTORUN" or "AUTOSTART" file is placed in the 16X CD-ROM drive:
NOTE: An AUTORUN or AUTOSTART file is an executable file that is intended to start automatically when the CD is inserted. (Usually these types of files are INSTALL or DEMO files.)
1) The application will take at least 10 seconds longer to load, and two copies of the program will start.
-OR-
2) The AUTORUN or AUTOSTART application will not start and the CDROM drive will stop functioning. The LED on the CDROM drive will remain on or begin flashing. The system will continue to accept commands from the keyboard and mouse, however, the CDROM will not function until the system is restarted.
Problem isolation aids:
The following systems are available in models which contain a 16X CDROM. Only these systems are affected. Systems containing a 16X CDROM purchased from Options by IBM (OBI) may also be affected.
IBM PC 365 Series - 6589
IBM IntelliStation Z Pro - 6899
IBM PC 300 Series - 6272 & 6282
IBM Aptiva - 2161
The affected CDROM drives can be identified by the part number information on the drive label. The brand name of the affected CDROM drive is Hitachi 16maX CD-ROM, model CDR-8130.
IBM Assembly P/N and barcode header:
- 76H6100 H/C J12BG
- 76H6396 H/C J1367 and J130J
- 00K7891 H/C J13D3
- 76H6104 H/C J12BJ
IBM Option Part Number (OBI):
- 76H6108
IBM FRU Part Number:
- 00K7892
- 76H6107
The brand name and model of the CD-ROM drive may also be viewed in Windows NT via the SCSI Adapters icon in the Control Panel. Double click on the Intel PIIX PCI Bus Master IDE Controller to display the IDE Hard File and CD-ROM drive information.
In Windows 95, access the System icon in the Control Panel, then click on the CD-ROM drive for the brand name/model information.
Fix:
Do not replace the CD-ROM Drive. A software update been developed to eliminate the failure.
The update adds a program called CDSWDMA2.EXE to the Windows95 AUTOEXEC.BAT file to change the DMA transfer rate for compatibility with the Hitachi 16maX CDR-8130 CDROM drive.
In Windows NT, the update program changes Hitachi 16maX device driver DMA parameter setting for compatibility with the system unit hardware and the operating system (WindowsNT).
The Hitachi 16maX CDROM software update may be obtained from the IBM BBS by calling 1-919-517-0001 (enter country code). View the "IBM PC 300/700 Files" section (section #21) for the file titled: SUPP95NT.EXE - IBM 16X Max CD-ROM Driver Supplement Windows95, WindowsNT 3.51, WindowsNT 4.0
The update may also be downloaded by Double-clicking here: 
SAS KEYWORDS:
PSVP PSY2 IBMPC PSY2PROG
PSVPPROG PC 330 PC 350 PSVPCDROM
UNCLASSIFIED PSY2CDROM PSY2ERR PSVPERR
HUNG LOCKUP D/T6272 D/T6282
D/T6899
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Search Keywords |
CD-ROM | |
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Hint Category |
CD-ROM Drives, Lock-up/Hang, Retain, Windows 95, Windows NT | |
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Date Created |
30-05-97 | |
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Last Updated |
11-01-99 | |
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Revision Date |
11-01-2000 | |
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Brand |
IBM Aptiva, IBM IntelliStation, IBM PC | |
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Product Family |
Aptiva, Z Pro, PC 300GL, PC 365 | |
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Machine Type |
2161, 6899, 6272, 6282, 6589 | |
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Model |
ALL | |
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TypeModel |
| |
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Retain Tip (if applicable) |
H137713 | |
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Reverse Doclinks |