157.005 bytes

Service Hints & Tips

Document ID: JBAR-46JRMV

IBM PS/2 - Error Codes

Applicable to: World-Wide

Error Code Table (AT Bus):
__________________________________________ _________________________________________
| Symptom/Error | FRU/Action |
|____________________________________|___________________________________|
| 131XX | (Information only) |
| | |
| (Cassette wrap failure) | |
|____________________________________|___________________________________|
| 161, 163, 165 | 1. Set Time and Date |
| | 2. Bus Adapter |
| | 3. Clock Module |
| | 4. Battery |
| | 5. System Board |
|____________________________________|___________________________________|
| 162 | 1. Run Setup |
| | |
| | Run Automatic Configuration |
| | 2. Clock Module |
| | 3. System Board |
|____________________________________|___________________________________|
| 162 | 1. Diskette Drive |
| | 2. System Board |
| (and unable to run advanced | 3. Diskette Drive Cable |
| diagnostics) | |
|____________________________________|___________________________________|
| 164 | 1. Run Setup |
| | |
| (Check memory) (**) | Run Automatic Configuration |
| | 2. System Board |
|____________________________________|___________________________________|
| 199 | 1. Any Device |
|____________________________________|___________________________________|
| 1XX | 1. System Board |
|____________________________________|___________________________________|
| 2XX | 1. System Board |
| | |
| (Check memory) (**) | |
|____________________________________|___________________________________|
| 302 | 1. Is the Keylock |
| | |
| | Locked? |
| | 2. Keylock Assembly |
| | 3. System Board |
|____________________________________|___________________________________|
| 3XX | 1. Keyboard |
| | 2. System Board |
| (not listed above) | 3. Keyboard Cable |
|____________________________________|___________________________________|
| 5XX | 1. System Board |
| | |
| | 2. Display Adapter |
|____________________________________|___________________________________|
| 602 | 1. System Board |
| | 2. Diskette Drive |
| | 3. Diskette Drive Cable |
|____________________________________|___________________________________|
| 604, 662 | 1. Wrong Diskette Drive |
| | |
| | Type |
|____________________________________|___________________________________|
| 663 | 1. Wrong Media Type |
|____________________________________|___________________________________|
| 6XX | 1. Diskette Drive |
| | 2. External Drive Adapter |
| (not listed above) | 3. System Board |
| | 4. Power Supply |
| | 5. Display Assembly |
| | |
| | (8525) |
| | 6. Diskette Drive Cable |
|____________________________________|___________________________________|
| 7XX | 1. Math Coprocessor |
| | 2. System Board |
|____________________________________|___________________________________|
| 9XX (*) | 1. Printer |
| | 2. System Board |
|____________________________________|___________________________________|
| 1002 | 1. Alternate Parallel |
| | |
| | Adapter-Jumpers |
| | 2. Alternate Parallel |
| | |
| | Adapter |
|____________________________________|___________________________________|
| 1047 | 1. 16 Bit AT SCSI Fast |
| | |
| | Adapter |
|____________________________________|___________________________________|
| 10XX | 1. Alternate Parallel |
| | |
| (not listed above) | Adapter |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 11XX | 1. System Board |
|____________________________________|___________________________________|
| 1202 | 1. Alternate Serial |
| | |
| | Adapter-Jumpers |
| | 2. Alternate Serial |
| | |
| | Adapter |
| | 3. Bus Adapter |
|____________________________________|___________________________________|
| 12XX | 1. Alternate Serial |
| | |
| | Adapter |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 13XX | 1. Game Control |
| | |
| | Adapter |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 14XX (*) | 1. Printer |
|____________________________________|___________________________________|
| 15XX | 1. SDLC Adapter |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 16XXXX | 1. 36/38 Workstation |
| | |
| | Adapter |
|____________________________________|___________________________________|
| 17XX | 1. Hard Disk Drive |
| | 2. System Board |
| (Model 9533 systems may produce | 3. Hard Disk Cable |
| false 1702 and 1713 error. If no | 4. Power Supply |
| other symptoms are detected, | 5. Display Assembly |
| ignore these errors.) | |
| | (8525) |
|____________________________________|___________________________________|
| 209X | 1. Diskette Drive |
| | 2. Diskette Drive Cable |
| | 3. 16 Bit AT SCSI Fast |
| | |
| | Adapter |
|____________________________________|___________________________________|
| 20XX | 1. BSC Adapter |
| | 2. Bus Adapter |
| (not listed above) | |
|____________________________________|___________________________________|
| 21XX | 1. SCSI Device |
| | 2. 16 Bit AT SCSI Fast |
| | |
| | Adapter |
| | 3. Alternate BSC Adapter |
| | 4. Bus Adapter |
|____________________________________|___________________________________|
| 2401, 2402 | 1. Display |
| | |
| (If screen colors change) | |
|____________________________________|___________________________________|
| 2401, 2402 | 1. System Board |
| | 2. Display |
| (If screen colors are OK) | |
|____________________________________|___________________________________|
| 2409 | 1. Display |
|____________________________________|___________________________________|
| 2410 | 1. System Board |
| | 2. Display |
|____________________________________|___________________________________|
| 28XX | 1. 3278/79 Adapter |
| | 2. Coaxial Cable |
| | 3. Bus Adapter |
|____________________________________|___________________________________|
| 3015, 3040 | 1. Network Attached? |
| | 2. LF Translator |
| | 3. Cable Problem |
| | 4. PC Network Adapter |
| | 5. Bus Adapter |
|____________________________________|___________________________________|
| 30XX | 1. PC Network Adapter |
| | 2. LF Translator |
| | 3. Cable Problem |
| | 4. Bus Adapter |
|____________________________________|___________________________________|
| 3115, 3140 | 1. Network Attached? |
| | 2. LF Translator |
| | 3. Alternate PC |
| | |
| | Network-Adapter |
| | 4. Cable Problem |
| | 5. Bus Adapter |
|____________________________________|___________________________________|
| 31XX | 1. Alternate PC |
| | |
| | Network-Adapter |
| | 2. LF Translator |
| | 3. Cable Problem |
| | 4. Bus Adapter |
|____________________________________|___________________________________|
| 36XX | 1. GPIB Adapter |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 38XX | 1. DAC Adapter |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 64XX | 1. Ethernet Adapter |
| | |
| (See "Network Service Procedures" | |
| in topic 1.10) | |
|____________________________________|___________________________________|
| 74XX | 1. Display Adapter |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 80XX | 1. PCMCIA Adapter |
|____________________________________|___________________________________|
| 84XX | 1. Speech Adapter |
| | 2. Speech Control |
| | |
| | Assembly |
| | 3. Bus Adapter |
|____________________________________|___________________________________|
| 85XX | 1. 2MB Exp. Memory |
| | |
| | Adapter |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 86XX | 1. Mouse |
| | 2. System Board |
|____________________________________|___________________________________|
| 89XX | 1. PC Music Adapter |
| | 2. MIDI Adapter Unit |
| | 3. Bus Adapter |
|____________________________________|___________________________________|
| 106X1 | 1. Set Configuration |
| | 2. Ethernet Adapter |
|____________________________________|___________________________________|
| 10635 | 1. Power-off the computer, wait |
| | six seconds; then power-on |
| | the computer. |
| | 2. Ethernet Adapter |
|____________________________________|___________________________________|
| 10651, 10660 | 1. Check Cables |
| | 2. Ethernet Adapter |
|____________________________________|___________________________________|
| 106XX | 1. Ethernet Adapter |
| | |
| (not listed above) | |
| | |
| (see "Network Service Procedures" | |
| in topic 1.10) | |
|____________________________________|___________________________________|
| 129XX | 1. Processor Board |
| | 2. Cache Kit |
| | 3. System Board |
|____________________________________|___________________________________|
| 166XX, 167XX | 1. Token Ring Adapter |
| | 2. System Board |
| (See "Network Service Procedures" | 3. Bus Adapter (if used) |
| in topic 1.10) | |
|____________________________________|___________________________________|
| 243XX | 1. System Board |
|____________________________________|___________________________________|
| 027801XX to 027879XX | 1. Personal Dictation |
| | |
| | System Adapter |
| | 2. System Board |
|____________________________________|___________________________________|
| 027880XX to 027889XX | 1. External FRU |
| | |
| | (Speaker, Microphone) |
|____________________________________|___________________________________|
| I999XXXX | 1. Default Hard Disk |
| | 2. SCSI Adapter |
| (There is an optional SCSI adapter | 3. SCSI Cable |
| installed) | |
|____________________________________|___________________________________|
| (*) If this symbol is shown next to an error (above), go to "Related |
| Service Information" in topic 1.11. |
| |
| (**) If this symbol is shown next to an error (above), go to "Memory |
| Problems (8086 Computers)" in topic 1.4.1. |
|________________________________________________________________________|

Error Code Table (MicroChannel Bus):
____________________________________ ___________________________________
| Symptom/Error | FRU/Action |
|____________________________________|___________________________________|
| 000101XX | 1. Run Advanced Diagnostics |
| | 2. 486DX33 Upgrade |
| (Interrupt failure. Possibly a | |
| bad battery or processor) | (70/80) |
|____________________________________|___________________________________|
| 000102XX | 1. Run Advanced Diagnostics |
| | 2. 486DX33 Upgrade |
| (ROM checksum or timer error. | |
| Possibly a bad battery or | (70/80) |
| processor) | |
| | |
| (If the battery was removed while | |
| replacing the 80386 processor in a | |
| Model 70, with a 486DX33 Processor | |
| Upgrade (FRU Number 92F0436), | |
| remove the 486DX33 processor and | |
| install the 80386 processor; then, | |
| install the battery. Configure | |
| the system and re-install the | |
| 486DX33 processor without removing | |
| the battery.) | |
|____________________________________|___________________________________|
| 00010300 | 1. Processor Board |
| | |
| (Checksum or timer error. If it | (90/95) |
| is a 20-MHz board, and the | 2. System Board |
| processor is not a 487SX, the | |
| jumper must be in positions 2 and | |
| 3) (487SX is indicated on the | |
| processor) | |
|____________________________________|___________________________________|
| 000102XX, 000103XX | 1. System Board |
| | 2. Processor Board |
| 000104XX, 000107XX | |
|____________________________________|___________________________________|
| 000105XX | (Information only) |
| | |
| (Command not accepted) | |
|____________________________________|___________________________________|
| 000106XX | 1. Run Advanced Diagnostics |
| | |
| (Converting logic test | |
| | |
| failure) | |
|____________________________________|___________________________________|
| 000107XX, 000108XX | 1. System Board |
| | |
| 000109XX | Memory |
| | 2. System Board |
| (Interrupt or memory failure) | 3. Processor Board |
| | |
| | (90/95) |
| | 4. Any Adapter |
| | 5. Bus Adapter |
|____________________________________|___________________________________|
| 00010XXX | 1. System Board |
|____________________________________|___________________________________|
| 000110XX | 1. Memory Module Kit |
| | 2. System Board |
| (Check memory) (*) | |
| | |
| (For Model 95, also see 000201XY | |
| for socket location list) | |
|____________________________________|___________________________________|
| 000111XX | 1. Adapter Memory |
| | 2. Expansion Adapter |
| | 3. System Board |
|____________________________________|___________________________________|
| 000112XX, 000113XX (Possible | 1. System Board |
| timeout error) | 2. Processor Board |
| | |
| | (90/95) |
|____________________________________|___________________________________|
| 000114XX | 1. Any Adapter |
| | 2. Bus Adapter |
| (ROM error) | |
|____________________________________|___________________________________|
| 000115XX | 1. System Board |
| | 2. 486DX33 Upgrade |
| (80386 protect mode failure, or | |
| BIOS checksum error) | (70/80) |
|____________________________________|___________________________________|
| 000116XX | 1. Run Advanced Diagnostics |
| | 2. 486DX33 Upgrade |
| (Possible read/write problem) | |
| | (70/80) |
|____________________________________|___________________________________|
| 000118XX | 1. System Board |
| | |
| (Previously detected error. Run | Memory |
| Advanced Diagnostics) | 2. Processor Board |
| | |
| | (90/95) |
|____________________________________|___________________________________|
| 000119XX | 1. Run Automatic Configuration |
| | |
| | (2.88MB diskette drive is |
| | installed but not supported.) |
| | 2. System Board |
|____________________________________|___________________________________|
| 00011XXX | 1. System Board |
| | |
| (not listed above) | |
|____________________________________|___________________________________|
| 000120XX | 1. System Board |
| | |
| (Possible processor | Processor Cache |
| | |
| self test failure) | (90/95) |
| | |
| | Processor Board |
| | |
| | (90/95) |
|____________________________________|___________________________________|
| 000121XX | (Information only) |
| | |
| (A problem was detected | |
| | |
| during memory remapping) | |
|____________________________________|___________________________________|
| 00012201, 00012202 | 1. Run Advanced Diagnostics |
| | |
| 00012203, 00012204 | |
| | |
| 00012205, 00012206 | |
| | |
| 00012207, 00012208 | |
| | |
| (Data error. Possible system | |
| board failure) | |
|____________________________________|___________________________________|
| 000129XX | 1. Processor Board |
| | 2. Cache Kit |
| | 3. System Board |
|____________________________________|___________________________________|
| 00013000 | 1. Check Drive Sequence |
| | |
| (POST could not start the | |
| operating system. Operating | |
| system loaded? Is the boot drive | |
| in the selectable drive sequence?) | |
|____________________________________|___________________________________|
| 00013001 | 1. Delete diskette drive from |
| | the startup sequence if so |
| (Security system is being used, | desired. |
| but the computer is not totally | |
| secured because there is a | |
| diskette drive in the startup | |
| sequence) | |
|____________________________________|___________________________________|
| 00013002 | 1. Run Automatic Configuration |
| | |
| (Drive startup sequence is corrupt | Then reset the selectable |
| or invalid) | drive startup sequence. If |
| | the problem still exists, |
| | replace the system board. |
|____________________________________|___________________________________|
| 00013003 | 1. Run Automatic Configuration |
| | |
| (EEPROM could not be read) | If the problem still exists, |
| | replace the system board. |
|____________________________________|___________________________________|
| 000131XX | 1. System Board |
|____________________________________|___________________________________|
| 000132XX | 1. Run Advanced Diagnostics |
| | |
| (DMA extended registers error) | |
|____________________________________|___________________________________|
| 000133XX | 1. Run Advanced Diagnostics |
| | |
| (DMA verify function error. Logic | |
| failed) | |
|____________________________________|___________________________________|
| 000134XX | 1. Run Advanced Diagnostics |
| | |
| (DMA arbitration logic error) | |
|____________________________________|___________________________________|
| 00014905 | 1. System Board |
| | 2. Processor Board |
|____________________________________|___________________________________|
| 00014908, 00014909 | 1. System Board |
| | 2. Tamper Evident |
| Before replacing any FRUs, | |
| | Switches |
| see "Cover Lock and Tamper-Evident | 3. Keylock Assembly |
| Switches" in topic 2.4.2 | |
|____________________________________|___________________________________|
| 000152XX | 1. Run Advanced Diagnostics |
| | |
| (Real time clock error. | |
| | |
| (This is not always a hardware | |
| failure. Also see "Real-Time | |
| Clock Problems" in topic 1.11.27) | |
|____________________________________|___________________________________|
| 000156XX | 1. Start the system from the |
| | Reference Diskette (or server |
| (Security error. The covers were | image) and reconfigure the |
| removed without using the key. | system. |
| The tamper evident switch was | 2. Security Switch |
| tripped) | |
| | Assembly |
| | 3. System Board |
|____________________________________|___________________________________|
| 000160XX | 1. Run Advanced Diagnostics |
| | |
| (System Board ID not recognized. | |
| Possible system board failure) | |
|____________________________________|___________________________________|
| 000161XX | 1. Battery |
| | 2. Processor Board |
| | |
| CAUTION: | (90/95) |
| | 3. System Board |
| The lithium battery (IBM part | 4. Bus Adapter |
| number 33F8354) in your computer | |
| presents a fire, explosion, or | |
| severe burn risk. Use of another | |
| battery could result in ignition | |
| or explosion of the battery. | |
| | |
|____________________________________|___________________________________|
| 000162XX | 1. Any Device |
| | 2. Battery |
| (Be sure all devices are | |
| powered-on. (Check Enable/Disable | |
| settings) (*) Configuration | |
| changed? If so, run Automatic | |
| Configuration. | |
|____________________________________|___________________________________|
| 00016300 | 1. Set Date and time |
| | |
| (Date and time error) | |
|____________________________________|___________________________________|
| 00016000, 00016400 | 1. Set Configuration, Features |
| | 2. System Board |
| 00016500, 00016700 | |
| | |
| 00016900 | |
| | |
| (If setting configuration, date, | |
| and time does not solve the | |
| problem, see "Devices List" in | |
| topic 1.6.1) | |
|____________________________________|___________________________________|
| 000166XX | 1. Run Advanced Diagnostics |
| | |
| (Reseat all adapters) | |
|____________________________________|___________________________________|
| 000168XX | 1. Run Advanced Diagnostics |
| | |
| (Real time clock error. This is | |
| not always a hardware failure. | |
| Also see "Real-Time Clock | |
| Problems" in topic 1.11.27) | |
|____________________________________|___________________________________|
| 000169XX | 1. Processor Board |
| | 2. System Board |
| Processor configuration error. | |
| (Run Automatic Configuration, then | |
| verify that the processor | |
| configuration information is | |
| correct before replacing FRUs) | |
|____________________________________|___________________________________|
| 000170XX | 1. From "Set Configuration," |
| | select "Change |
| (ASCII console setup conflict | Configuration," and enable |
| error. The serial port is | the port. |
| disabled) | |
|____________________________________|___________________________________|
| 000171XX | 1. Battery |
| | 2. Processor Board |
| | |
| | (90/95) |
| | 3. System Board |
| | 4. Bus Adapter |
|____________________________________|___________________________________|
| 000172XX | 1. System Board |
|____________________________________|___________________________________|
| 000173XX | 1. Set Configuration/Features |
| | |
| (Possibly a weak battery) | |
|____________________________________|___________________________________|
| 000174XX | 1. Any Device |
| | 2. System Board |
| (If the configuration has been | 3. Bus Adapter |
| changed, run Automatic | |
| Configuration. Otherwise, run | |
| Advanced Diagnostics) (Check "SCSI | |
| Device Default Settings" in | |
| topic 1.11.32) (*) | |
|____________________________________|___________________________________|
| 000175XX | 1. System Board |
| | |
| (Security error. The system board | |
| EEPROM failed) | |
|____________________________________|___________________________________|
| 000176XX | 1. Start the system from the |
| | Reference Diskette (or server |
| (Security error. The covers were | image) and reconfigure the |
| removed without using the key. | system. |
| The tamper evident switch was | 2. Security Switch |
| tripped) | |
| | Assembly |
| | 3. System Board |
|____________________________________|___________________________________|
| 000177XX, 000178XX | 1. System Board |
| | |
| (Security error. Passwords | |
| corrupted) Reset. | |
|____________________________________|___________________________________|
| 000179XX | 1. Go into the log and note the |
| | errors. Clear the log, then |
| (System error log might be full) | run Advanced Diagnostics |
|____________________________________|___________________________________|
| 000181XX | 1. Run Automatic Configuration |
| | 2. Network Adapter |
| (The computer requires a network | 3. Hard Disk Drive |
| adapter for remote IPL or a hard | 4. System Board |
| disk drive ID of 6 LUN 0, for IML; | |
| neither of these were detected) | |
|____________________________________|___________________________________|
| 000182XX | (Information only) |
| | |
| (Privileged access password (PAP) | |
| data is corrupted. To restore it, | |
| move jumper JMP2 to position "0" | |
| write enabled). | |
|____________________________________|___________________________________|
| 000183XX | 1. Enter the Privileged access |
| | password (PAP) instead of the |
| (Wrong password entered) | power-on password. |
|____________________________________|___________________________________|
| 000184XX | 1. User must reset the password. |
| | |
| (Power-on password corrupted) | |
|____________________________________|___________________________________|
| 000185XX | 1. Run Select Startup Sequence |
| | utility. Reset user's chosen |
| (Selectable startup sequence | startup sequence. |
| corrupted) | |
|____________________________________|___________________________________|
| 000186XX | 1. System Board |
| | |
| (Security error. Hardware failed) | |
|____________________________________|___________________________________|
| 000187XX | 1. Select Set system |
| | identification from the |
| (Vital Product Data (VPD) error. | Reference Diskette, System |
| System serial number information | Partition (or server image) |
| corrupted) | and type the system serial |
| | number. If problem remains, |
| | suspect the system board. |
|____________________________________|___________________________________|
| 000188XX | 1. Run Automatic Configuration |
| | |
| (Vital Product Data (VPD) error) | |
|____________________________________|___________________________________|
| 000189XX | (Information only) |
| | |
| (The wrong password was entered 3 | |
| times. Clear the system error log | |
| and restart the system) | |
|____________________________________|___________________________________|
| 000191XX | 1. Run Advanced Diagnostics |
| | |
| (82385 cache test failed) | |
|____________________________________|___________________________________|
| 000194XX | 1. System Board |
| | |
| | Memory |
| | 2. Memory Riser Card |
| | |
| | (90) |
| | 3. Memory Module Kit |
|____________________________________|___________________________________|
| 000199XX | 1. Run the Flash Update Utility |
| | |
| (User indicated configuration | (PS/2 9553-xBx Only) |
| | 2. System Board |
| is invalid) | |
|____________________________________|___________________________________|
| 0001XXXX | 1. System Board |
| | |
| (not listed above) | Processor Board |
| | |
| | (90/95) |
| | 2. 486DX33 Upgrade |
| | |
| | (70/80) |
| | 3. Any Adapter |
| | 4. Bus Adapter |
|____________________________________|___________________________________|
| 000201XX to 000205XX | 1. System Board Memory |
| | 2. System Board |
| (Reseat System Board Memory) | |
|____________________________________|___________________________________|
| 00020XXY, 000217XY | 1. System Board |
| | |
| (If the "Y" digit is in the range | Memory |
| "G" to "V", suspect the model | |
| 90/95 processor board first) (*) | Memory Riser Card |
| | |
| (See page 1.11.12.2) | (90) |
| | |
| | Processor Board |
| | |
| | (90/95) |
| | 2. System Board |
|____________________________________|___________________________________|
| 000210XX, 000211XX | 1. Processor Board |
| | |
| (Check memory) (*) | (90/95) |
| | 2. System Board Memory |
| | 3. Memory Riser Card |
| | |
| | (90) |
| | 4. System Board |
|____________________________________|___________________________________|
| 000214XX, 000215XX | 1. System Board |
| | |
| 000216XX, 000221XX | Memory |
| | |
| 000226XX, 000240XX | Memory Riser Card |
| | |
| 000235XX, 000241XX | (90) |
| | |
| (Check memory. It might be the | System Board |
| wrong type or in the wrong slot) | |
| (*) | Processor Board |
| | |
| | (90/95) |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 000225XX | 1. System Board |
| | |
| (Check memory. It might be the | Memory |
| wrong type or wrong speed) (*) | |
| | Memory Riser Card |
| | |
| | (90) |
| | |
| | System Board |
| | |
| | Processor Board |
| | |
| | (90/95) |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 000221XX | 1. System Board |
| | |
| (ROM to RAM parity error) | |
|____________________________________|___________________________________|
| 000231XX | 1. Expanded Memory |
| | |
| | Option |
|____________________________________|___________________________________|
| 00024300, 00024400 | 1. Processor Board |
| | |
| | (90/95) |
|____________________________________|___________________________________|
| 000245XX, 000246XX | 1. Processor Board |
| | 2. Memory Riser Card |
| (Check memory) (*) | |
| | (90) |
| | 3. System Board |
| | 4. System Board Memory |
|____________________________________|___________________________________|
| 00024700 | 1. Processor Board |
| | |
| | (90/95) |
|____________________________________|___________________________________|
| 000251XX | (Information only) |
| | |
| (Memory location changed on the | |
| memory expansion option) | |
|____________________________________|___________________________________|
| 00025200 | 1. Processor Board |
| | |
| | (90/95) |
| | 2. System Board |
|____________________________________|___________________________________|
| 000253XX, 000254XX | 1. Processor Cache |
| | |
| | (90/95) |
| | 2. Processor Board |
|____________________________________|___________________________________|
| 000255XX | 1. System Board |
| | |
| (Check memory) (*) | Memory |
| | 2. System Board |
|____________________________________|___________________________________|
| 00029000 | 1. Correct the unsupported |
| | combination of ECC and parity |
| (Unsupported memory combination | memory modules. Run |
| detected) (*) | Automatic Configuration, then |
| | rerun Advanced Diagnostics |
|____________________________________|___________________________________|
| 000291XX, 000292XX | 1. Run Automatic Configuration |
| | then rerun Advanced |
| 000293XX, 00029400 | Diagnostics |
| | |
| (Checksum value mismatch) | |
|____________________________________|___________________________________|
| 000295XX, 000296XX | 1. System Board |
| | |
| (Check memory for an unsupported | Memory |
| configuration or modules) (*) | |
|____________________________________|___________________________________|
| 00029800 | 1. System Board |
| | |
| (Checksum value mismatch) | Memory |
| | |
| | Run Automatic Configuration |
| | then rerun Advanced |
| | Diagnostics |
|____________________________________|___________________________________|
| 0002XX00 | 1. 486DX33 Upgrade |
| | |
| (not listed above) | (70/80) |
|____________________________________|___________________________________|
| 000301XX, 000302XX | 1. Keyboard Cable |
| | 2. System Board |
|____________________________________|___________________________________|
| 000303XX, 000304XX | 1. System Board |
| | 2. Keyboard |
| | 3. Keyboard Cable |
|____________________________________|___________________________________|
| 000305XX | 1. Fuse |
| | 2. Keyboard Cable |
| (Keyboard voltage error. If no | |
| fuse in system, replace system | |
| board) (*) | |
|____________________________________|___________________________________|
| 000306XX | 1. Check for Unsupported |
| | Keyboard |
| (Wrong Keyboard Attached?) | |
|____________________________________|___________________________________|
| 000307XX | 1. Keyboard |
| | 2. Keyboard Cable |
|____________________________________|___________________________________|
| 000320XX | 1. System Board |
|____________________________________|___________________________________|
| 000401XX to 000405XX | 1. System Board |
|____________________________________|___________________________________|
| 0005XXXX | 1. Display Adapter |
| | |
| | (any type) |
|____________________________________|___________________________________|
| 000601XX | 1. Defective Diskette |
| | 2. Diskette Drive |
| | 3. System Board |
|____________________________________|___________________________________|
| 000602XX | 1. Defective Diskette |
| | |
| (Invalid boot record) | |
|____________________________________|___________________________________|
| 000604XX | 1. Diskette Drive |
| | 2. System Board |
| (Unsupported drive or cable. | 3. Diskette Drive Cable |
| Drive must be media sense type) | |
|____________________________________|___________________________________|
| 000605XX | 1. Run Advanced Diagnostics |
| | |
| (Diskette drive error) | |
|____________________________________|___________________________________|
| 000606XX, 000607XX | 1. Diskette |
| | 2. Diskette Drive |
| 000610XX, 000621XX | 3. System Board |
| | |
| 000622XX, 000623XX | |
| | |
| 000624XX, 000630XX | |
| | |
| 000631XX, 000632XX | |
| | |
| 000633XX, 000640XX | |
| | |
| 000641XX, 000642XX | |
| | |
| 000643XX, 000650XX | |
| | |
| 000651XX, 000652XX | |
| | |
| 000653XX, 000654XX | |
| | |
| 000656XX, 000657XX | |
| | |
| 000658XX, 000659XX | |
| | |
| 000660XX | |
| | |
| (Generally, these are media | |
| errors. Try a known good | |
| diskette. If the error appears | |
| again, replace the drive. | |
|____________________________________|___________________________________|
| 000655XX | 1. System Board |
| | |
|____________________________________|___________________________________|
| 000662XX | (Information only) |
| | |
| (Wrong drive type installed) | |
|____________________________________|___________________________________|
| 000663XX | (Information only) |
| | |
| (Wrong media type in the drive) | |
|____________________________________|___________________________________|
| 000668XX | 1. Diskette Drive |
|____________________________________|___________________________________|
| 0006XXXX | 1. Diskette Drive |
| | 2. System Board |
| (not listed above) | 3. Diskette Drive Cable |
|____________________________________|___________________________________|
| 0007XXXX | 1. Math Coprocessor |
| | 2. 486DX33 Upgrade |
| For a 486 processor, erase | |
| COPROC.DGS from the backup | (70/80) |
| Reference Diskette, then restore | 3. System Board |
| the system partition from the | |
| corrected backup Reference | |
| Diskette. Re-run Advanced | |
| Diagnostics. | |
|____________________________________|___________________________________|
| 00100203 | 1. System Board |
|____________________________________|___________________________________|
| 00110100 | 1. Run Advanced Diagnostics |
| | |
| (Serial connector error, possible | |
| system board failure) | |
|____________________________________|___________________________________|
| 001101XX, 00110200 | 1. System Board |
| | 2. Any Serial Device |
| 00110600, 00110800 | |
| | |
| 00110900 | |
|____________________________________|___________________________________|
| 00110700 | 1. Communications |
| | |
| | Cable |
| | 2. System Board |
|____________________________________|___________________________________|
| 001102XX | 1. Run Advanced Diagnostics |
| | |
| (Card selected feedback error) | |
| | |
|____________________________________|___________________________________|
| 001103XX | 1. Run Advanced Diagnostics |
| | 2. System Board |
| (Port fails register check) | |
|____________________________________|___________________________________|
| 001106XX | 1. Run Advanced Diagnostics |
| | 2. System Board |
| (Serial option cannot | |
| | |
| be turned off) | |
| | |
|____________________________________|___________________________________|
| 001107XX | 1. Serial Device Cable |
| | 2. System Board |
|____________________________________|___________________________________|
| 001110XX | 1. Run Advanced Diagnostics |
| | 2. System Board |
| (Register test failed) | |
|____________________________________|___________________________________|
| 001116XX | 1. Run Advanced Diagnostics |
| | |
| (16550 interrupt error) | |
|____________________________________|___________________________________|
| 001117XX | 1. Run Advanced Diagnostics |
| | |
| (Failed baud rate test) | |
|____________________________________|___________________________________|
| 0011XXXX | 1. System Board |
| | |
| (not listed above) | |
| | |
| (See "Power Supply Voltage Check" | |
| in topic 1.11.26 before replacing | |
| system board) (*) | |
|____________________________________|___________________________________|
| 001201XX | 1. System Board |
| | 2. Any Serial Device |
| (Check voltages) (*) | |
|____________________________________|___________________________________|
| 001202XX, 001206XX | 1. Dual Async |
| | |
| 001208XX, 001209XX | Adapter/A |
| | 2. System Board |
| 0012XXXX | 3. Any Serial Device |
| | |
|____________________________________|___________________________________|
| 001207XX | 1. Communications |
| | |
| | Cable |
| | 2. Dual Async Adapter/A |
|____________________________________|___________________________________|
| 00129020 | 1. Cached Processor |
| | |
| (Disk cache error) | Option |
| | 2. System Board |
|____________________________________|___________________________________|
| 001301XX, 001302XX | 1. Game Adapter |
| | 2. Joystick |
|____________________________________|___________________________________|
| 001402XX | (Information only) |
| | |
| (Printer not ready) | |
|____________________________________|___________________________________|
| 001403XX | (Information only) |
| | |
| (No paper error, | |
| | |
| or interrupt failure) | |
|____________________________________|___________________________________|
| 001404XX | 1. Run Advanced Diagnostics |
| | |
| (System board timeout | |
| | |
| failure) | |
|____________________________________|___________________________________|
| 001405XX | 1. Run Advanced Diagnostics |
| | |
| (Parallel adapter error) | |
|____________________________________|___________________________________|
| 001406XX | 1. Run Advanced Diagnostics |
| | |
| (Presence test error) | |
|____________________________________|___________________________________|
| 0014XX00 | 1. Printer |
| | 2. System Board |
| (not listed above) | |
| | |
| (Check printer before replacing | |
| system board) (*) | |
|____________________________________|___________________________________|
| 001701XX, 001703XX | 1. Hard Disk Drive |
| | 2. Cable (ST506) |
| 001704XX, 001714XX | 3. Hard Disk Adapter |
| | |
| 0017XXXX | (ST506) |
| | 4. System Board |
| (Not listed below) | 5. Power Supply |
|____________________________________|___________________________________|
| 001702XX | 1. Hard Disk Adapter |
|____________________________________|___________________________________|
| 001705XX, 001706XX | 1. Format the Drive |
| | 2. Hard Disk Drive |
| 001707XX, 001708XX | |
| | |
| 001710XX, 001711XX | |
| | |
| 001712XX, 001713XX | |
| | |
| 001715XX, 001716XX | |
| | |
| 001717XX, 001726XX | |
| | |
| 001735XX, 001750XX | |
| | |
| 001751XX, 001752XX | |
| | |
| 001753XX, 001754XX | |
| | |
| 001755XX, 001757XX | |
| | |
| 001780XX, 001781XX | |
| | |
| 001782XX, 001790XX | |
| | |
| 001791XX | |
| | |
| (Read/write problem. Be sure the | |
| drive type is supported. If it | |
| is, try a low level format. If | |
| the error continues, replace the | |
| hard disk drive) | |
|____________________________________|___________________________________|
| 00180100 to 00180700 | 1. System Board |
|____________________________________|___________________________________|
| 00186XXX | 1. Set Configuration/Features |
| | 2. Battery |
|____________________________________|___________________________________|
| 0018XXXX | 1. System Board Expansion Unit |
| | |
| (not listed above) | |
|____________________________________|___________________________________|
| 00240100, 00240200 | 1. Display (any type) |
| | |
| (If screen colors change) | |
|____________________________________|___________________________________|
| 00240100, 00240200 | 1. System Board |
| | 2. Display (any type) |
| (If screen colors are OK) | |
|____________________________________|___________________________________|
| 00240900 | 1. Display (any type) |
|____________________________________|___________________________________|
| 00241000 | 1. System Board |
|____________________________________|___________________________________|
| 003015XX | 1. Baseband Adapter |
| | 2. Baseband Cable |
| (Check for missing wrap | |
| | |
| or terminate plug on the | |
| | |
| adapter) | |
|____________________________________|___________________________________|
| 0037XXXX | 1. System Board |
| | 2. Hard Disk Drive |
| (This is usually caused by the | 3. Hard Disk Cable |
| SCSI controller built into the | |
| system board) | |
|____________________________________|___________________________________|
| 004611XX, 004630XX | 1. Multiport/2 Interface |
| | |
| | Board |
| | 2. Multiport/2 Adapter |
|____________________________________|___________________________________|
| 004612XX, 004613XX 004640XX, | 1. Memory Module |
| 004641XX | |
| | Package |
| | 2. Multiport/2 Adapter |
|____________________________________|___________________________________|
| 00465000 | 1. Multiport Interface |
| | |
| | Cable |
|____________________________________|___________________________________|
| 0046XXXX | 1. Multiport/2 Adapter |
| | 2. Multiport/2 Interface |
| (not listed above) | |
| | Board |
| | 3. Memory Module |
| | |
| | Package |
|____________________________________|___________________________________|
| 005600XX | 1. Financial System |
| | 2. Controller Adapter |
|____________________________________|___________________________________|
| 0062XXXX | 1. 1st Store Loop |
| | |
| | Adapter |
| | 2. Adapter Cable |
|____________________________________|___________________________________|
| 0063XXXX | 1. 2nd Store Loop |
| | |
| | Adapter |
| | 2. Adapter Cable |
|____________________________________|___________________________________|
| 0064XXXX | 1. Network Adapter |
| | |
| (See "Network Service Procedures" | |
| in topic 1.10) | |
|____________________________________|___________________________________|
| 0071XXXX | 1. Voice Adapter |
|____________________________________|___________________________________|
| 0074XXXX | 1. 8514/A Display |
| | |
| (Adapter jumper in the correct | Adapter |
| position? See "Display Adapter | |
| 8514/A" in topic 1.11.5) | 8514/A Memory |
| | |
| | Module |
| | 2. System Board |
|____________________________________|___________________________________|
| 007509XX | 1. Display Adapter |
| | |
| (Check display) (*) | (any type) |
| | 2. Display (any type) |
| | 3. System Board |
| | 4. Video Memory |
|____________________________________|___________________________________|
| 007510XX | 1. XGA Adapter |
| | 2. Video Memory |
| (Check display) (*) | |
|____________________________________|___________________________________|
| 0076XXXX | 1. Page Printer Adapter |
| | |
|____________________________________|___________________________________|
| 0078XXXX | 1. High Speed Adapter |
|____________________________________|___________________________________|
| 0079XXXX | 1. 3117 Adapter |
|____________________________________|___________________________________|
| 008001XX to 008012XX | 1. Pointing Device |
| | |
| (System Board Upgrade | (Mouse) |
| | 2. System Board |
| Model 50, 55 Only) | |
|____________________________________|___________________________________|
| 00850XXX, 00851XXX | 1. 80286 Memory Option |
| | |
| | Adapter/A |
| | 2. System Board |
|____________________________________|___________________________________|
| 00852XXX | 1. Memory Module Package on the |
| | 80286 Memory Adapter/A |
| | 2. Adapter Memory |
| | 3. System Board |
|____________________________________|___________________________________|
| 008601XX, 008602XX | 1. Pointing Device |
| | |
| | (Mouse) |
| | 2. System Board |
|____________________________________|___________________________________|
| 008603XX, 008604XX | 1. System Board |
| | 2. Pointing Device |
| | |
| | (Mouse) |
|____________________________________|___________________________________|
| 0089XXXX | 1. Music Adapter |
|____________________________________|___________________________________|
| 0091XXXX | 1. Optical Drive |
| | 2. Adapter |
|____________________________________|___________________________________|
| 0096XXXX | 1. SCSI Adapter |
| | 2. Any SCSI Device |
| (This adapter has cache) | 3. System Board |
|____________________________________|___________________________________|
| 010001XX | (Information only) |
| | |
| (Multiprotocol Adapter/A | |
| | |
| not found) | |
|____________________________________|___________________________________|
| 010002XX | 1. Run Advanced Diagnostics |
| | |
| (Card selected feedback | |
| | |
| error) | |
|____________________________________|___________________________________|
| 010007XX | 1. Communications |
| | |
| | Cable |
| | 2. Multiprotocol Adapter/A |
|____________________________________|___________________________________|
| 010008XX, 010009XX | 1. Multiprotocol |
| | |
| | Adapter/A |
| | 2. Any Serial Device |
|____________________________________|___________________________________|
| 0100XXXX | Multiprotocol |
| | |
| (not listed above) | Adapter/A |
| | 1. System Board |
| | |
| | 2. Bus Adapter |
|____________________________________|___________________________________|
| 0101102X, 0101106X | 1. Modem Adapter/A |
| | 2. Data/Fax Modem |
| 0101108X, 0101109X | 3. Any Serial Device |
|____________________________________|___________________________________|
| 010101XX, 010102XX | 1. Have the customer verify that |
| | the correct operating system |
| 010104XX, 010105XX | device drivers are installed |
| | and operational |
| 010106XX, 010107XX | 2. Modem |
| | |
| 010108XX, 010109XX | |
| | |
| 010111XX, 010112XX | |
| | |
| 010113XX, 010114XX | |
| | |
| 010115XX, 010116XX | |
|____________________________________|___________________________________|
| 010103XX, 010110XX 0101171X | 1. System Board |
| | 2. Data/Fax Modem |
|____________________________________|___________________________________|
| 010117XX | 1. Check system |
| | |
| (not listed above) | speaker |
| | 2. Check PSTN cable |
| | 3. External DAA |
| | |
| | (if installed) |
| | 4. Modem |
|____________________________________|___________________________________|
| 010118XX | 1. Run System Diagnostics and |
| | verify the correct operation |
| | of the modem slot |
| | 2. Modem |
|____________________________________|___________________________________|
| 010119XX | 1. Diagnostics detected a |
| | non-IBM modem |
| | 2. Modem |
|____________________________________|___________________________________|
| 010120XX | 1. Check PSTN Cable |
| | 2. External DAA |
| | |
| | (if installed) |
| | 3. Modem |
|____________________________________|___________________________________|
| 010132XX, 010133XX | 1. Modem |
| | |
| 010134XX, 010135XX | |
| | |
| 010136XX, 010137XX | |
| | |
| 010138XX, 010139XX | |
| | |
| 010140XX, 010141XX | |
| | |
| 010142XX, 010143XX | |
| | |
| 010144XX, 010145XX | |
| | |
| 010146XX, 010147XX | |
| | |
| 010148XX, 010149XX | |
| | |
| 010150XX, 010151XX | |
| | |
| 010152XX | |
|____________________________________|___________________________________|
| 010153XX | 1. Data/Fax Modem |
| | 2. System Board |
|____________________________________|___________________________________|
| 0101XXXX | 1. Modem Adapter/A |
| | 2. Data/Fax Modem |
| (not listed above) | 3. System Board |
|____________________________________|___________________________________|
| 010450XX, 010451XX | 1. Run Advanced Diagnostics |
| | 2. Riser Card (if installed) |
| 010490XX, 010491XX | 3. Hard Disk Drive |
| | 4. System Board |
| 010492XX, 010499XX | |
| | |
| (Read/write error) | |
|____________________________________|___________________________________|
| 010452XX | 1. Run Advanced Diagnostics |
| | |
| (Seek test error) | |
|____________________________________|___________________________________|
| 010453XX | (Information only) |
| | |
| (Wrong drive type?) | |
|____________________________________|___________________________________|
| 010454XX | 1. Run Advanced Diagnostics |
| | |
| (Sector buffer test error) | |
|____________________________________|___________________________________|
| 010455XX, 010456XX | 1. Run Advanced Diagnostics |
| | |
| (Controller error) | |
|____________________________________|___________________________________|
| 010459XX | (Information only) |
| | |
| (Drive diagnostic command error) | |
|____________________________________|___________________________________|
| 010461XX | 1. Run Advanced Diagnostics |
| | |
| (Drive format error) | |
|____________________________________|___________________________________|
| 010462XX | 1. Run Advanced Diagnostics |
| | |
| (Controller seek error) | |
|____________________________________|___________________________________|
| 010464XX | 1. Run Advanced Diagnostics |
| | |
| (Hard Drive read error) | |
|____________________________________|___________________________________|
| 010467XX | 1. Run Advanced Diagnostics |
| | |
| (Drive non fatal seek error) | |
|____________________________________|___________________________________|
| 010468XX | 1. Run Advanced Diagnostics |
| | |
| (Drive fatal seek error) | |
|____________________________________|___________________________________|
| 010469XX | 1. Run Advanced Diagnostics |
| | |
| (Drive soft error count exceeded) | |
|____________________________________|___________________________________|
| 010470XX, 010471XX | 1. Run Advanced Diagnostics |
| | |
| 010472XX | |
| | |
| (Controller wrap error) | |
|____________________________________|___________________________________|
| 010473XX | (Information only) |
| | |
| (Corrupt data. Low level | |
| | |
| format might be required) | |
|____________________________________|___________________________________|
| 010480XX | 1. Hard Disk Drive |
| | |
| | (ESDI) |
| | 2. Drive Cable |
| | 3. Controller |
| | 4. System Board |
|____________________________________|___________________________________|
| 010481XX | 1. Run Advanced Diagnostics |
| | |
| (ESDI drive D seek error) | |
|____________________________________|___________________________________|
| 010482XX | 1. Run Advanced Diagnostics |
| | |
| (Drive select acknowledgement bad) | |
|____________________________________|___________________________________|
| 010490XX, 010491XX | 1. Run Advanced Diagnostics |
| | 2. Riser Card (if installed) |
| (Drive 0,1 read error) | 3. Hard Disk Drive |
| | 4. System Board |
|____________________________________|___________________________________|
| 010499XX | 1. Run Advanced Diagnostics |
| | 2. Riser Card (if installed) |
| (Drive controller error) | 3. Hard Disk Drive |
| | 4. System Board |
|____________________________________|___________________________________|
| 010483XX | 1. Hard Disk Adapter |
| | |
| | (ESDI) |
| | 2. System Board |
|____________________________________|___________________________________|
| 0104XXXX | 1. Hard Disk Drive |
| | 2. Hard Disk Adapter |
| (not listed above) | |
| | (ESDI) |
| | 3. Hard Disk Cable |
| | 4. Power Supply |
|____________________________________|___________________________________|
| 0106XXXX | 1. Ethernet Network |
| | |
| (See "Network Service Procedures" | Adapter/A |
| in topic 1.10) | 2. System Board |
| | 3. Bus Adapter |
|____________________________________|___________________________________|
| 0107XXXX | 1. 5.25-inch External |
| | |
| | Diskette Drive |
| | 2. 5.25-inch Diskette |
| | |
| | Drive Adapter/A |
|____________________________________|___________________________________|
| 0109XXXX | 1. ActionMedia |
| | |
| (Check the adapter cables) | Adapter/A |
| | 2. System Board |
|____________________________________|___________________________________|
| 0112XXXX | 1. SCSI Adapter |
| | 2. Any SCSI Device |
| (This adapter does not have cache) | 3. System Board |
|____________________________________|___________________________________|
| 0119XXXX | 1. 3119 Adapter |
|____________________________________|___________________________________|
| 0121XXXX | 1. 300/1200/2400 |
| | |
| | Modem/A |
| | 2. Any Serial Device |
| | |
| | 3. System Board |
|____________________________________|___________________________________|
| 01290001 01290002 | 1. Run Advanced Diagnostics |
| | |
| 01290003 01290004 | |
| | |
| 01290007 01290008 | |
| | |
| (Possibly a recoverable processor | |
| board error) | |
|____________________________________|___________________________________|
| 01290050, 01290051 | 1. Processor Board |
| | 2. System Board |
| 01290052, 01290053 | |
| | |
| 01290054, 01290055 | |
| | |
| 01290056 | |
| | |
| (Probably a fatal error) | |
|____________________________________|___________________________________|
| 01290100, 012902XX | 1. Processor Board |
| | 2. System Board Cache |
| 01290400, 01290700 | 3. System Board |
| | |
| 01290800 | |
| | |
| (Cache error) | |
|____________________________________|___________________________________|
| 012903XX | 1. Math Coprocessor |
| | 2. Processor Board |
| (Math coprocessor error) | |
|____________________________________|___________________________________|
| 01290XXX | 1. Processor Cache |
| | |
| (not listed above) | (90/95) |
| | 2. Processor Board |
| | 3. System Board |
|____________________________________|___________________________________|
| 01291200, 01291300 | 1. Run Advanced Diagnostics |
| | |
| 01291400, 012915XX | |
| | |
| 012916XX, 01291800 | |
| | |
| 01291900, 01294040 | |
| | |
| 01294041 | |
| | |
| (Possible processor board | |
| | |
| error) | |
|____________________________________|___________________________________|
| 01291700 | 1. Processor Board |
| | |
| (If it is a 20-MHz board, and the | (90/95) |
| processor is a 487SX, the jumper | |
| must be in positions 1 and 2) | |
| (487SX is indicated on the | |
| processor) | |
|____________________________________|___________________________________|
| 01293000 | 1. Jumpered Incorrectly |
| | 2. Processor Board |
| (90/95 Processor board EEPROM | |
| jumper is in the wrong position) | |
|____________________________________|___________________________________|
| 01294042 | 1. Processor Board |
| | |
| (POST / BIOS EEPROM error. | |
| | |
| Update diskette is required) | |
|____________________________________|___________________________________|
| 01294400 | 1. Restart the system then run |
| | advanced diagnostics |
| (A hardware default interrupt | |
| occurred) | |
|____________________________________|___________________________________|
| 01295050, 01295056 | 1. Restart the system then run |
| | advanced diagnostics |
| 01295060, 01295061 | |
| | |
| 01295070, 01295071 | |
| | |
| 01295072, 01295073 | |
| | |
| 01295074, 01295075 | |
| | |
| 01295076, 01295077 | |
| | |
| 01295078, 01295079 | |
| | |
| 01295080, 01295081 | |
| | |
| 01295082, 01295083 | |
| | |
| 01295085, 01295086 | |
| | |
| 01295087, 01295088 | |
| | |
| 01295090, 01295091 | |
| | |
| 01295094, 01295095 | |
| | |
| 01295096, 01295097 | |
| | |
| (Processor board errors) | |
|____________________________________|___________________________________|
| 0129X300 | 1. Busmaster Adapter |
| | |
| (Busmaster arbitration error. If | (90/95) |
| more than one is installed, remove | 2. Processor Board |
| them one at a time to isolate the | |
| failure) | |
|____________________________________|___________________________________|
| 01299000 | 1. Run Automatic Configuration |
| | |
| (VPD error; processor board | |
| replaced? Processor board serial | |
| number detected does not match | |
| serial number stored) | |
|____________________________________|___________________________________|
| 0136XXXX | 1. ISDN Primary Rate Adapter |
| | 2. System Board |
|____________________________________|___________________________________|
| 0137XXXX | 1. System Board |
|____________________________________|___________________________________|
| 0141XXXX | 1. Realtime Interface |
| | Coprocessor Portmaster |
| | Adapter/A |
|____________________________________|___________________________________|
| 0143XXXX | 1. Japanese Display |
| | |
| | Adapter |
| | 2. System Board |
|____________________________________|___________________________________|
| 01471000, 014711XX | 1. System Board |
| | |
| | Display Adapter |
| | |
| | (any type) |
| | 2. Adapter Video Memory |
|____________________________________|___________________________________|
| 0148XX00 | 1. Display Adapter |
| | |
| | (any type) |
|____________________________________|___________________________________|
| 014901XX, 014902XX | 1. Display Adapter |
| | |
| 01491XXX, 014922XX | (any type) |
| | 2. System Board |
| | 3. Display (any type) |
|____________________________________|___________________________________|
| 014932XX | 1. External Display |
| | |
| | (any type) |
| | 2. Display Adapter |
| | |
| | (any type) |
|____________________________________|___________________________________|
| 0152XXXX | 1. XGA Display |
| | |
| | Adapter/A |
| | 2. System Board |
|____________________________________|___________________________________|
| 0161XXXX | 1. FaxConcentrator |
| | |
| | Adapter |
|____________________________________|___________________________________|
| 0164XXXX | 1. 120MB Internal Tape |
| | |
| | Drive |
| | 2. Diskette Cable |
| | 3. System Board |
|____________________________________|___________________________________|
| 016500XX | 1. 6157 Tape |
| | |
| | Attachment Adapter |
|____________________________________|___________________________________|
| 016520XX, 016540XX | 1. 6157 Streaming Tape |
| | |
| | Drive |
| | 2. 6157 Tape Attachment |
| | |
| | Adapter |
|____________________________________|___________________________________|
| 0166XXXX, 0167XXXX | 1. Token-Ring Network |
| | |
| (See "Network Service Procedures" | Adapter/A |
| in topic 1.10) | 2. System Board |
| | 3. Bus Adapter |
|____________________________________|___________________________________|
| 018001XX | 1. Wizard Adapter |
| | 2. Wizard Adapter |
| (18001 to 18029) | |
| | Memory |
|____________________________________|___________________________________|
| 018031XX | 1. Wizard Adapter Cable |
| | |
| (18031 to 18039) | |
|____________________________________|___________________________________|
| 018441XX | (Information only) |
| | |
| (Unsupported memory module on | |
| 80386 adapter) | |
|____________________________________|___________________________________|
| 018451XX | (Information only) |
| | |
| (Need to reconfigure. | |
| | |
| Module changed on | |
| | |
| on 80386 adapter) | |
|____________________________________|___________________________________|
| 0184XXXX | 1. Enhanced 80386 |
| | |
| | Memory Adapter/A |
|____________________________________|___________________________________|
| 0185XXXX | 1. DBCS Japanese |
| | |
| | Display Adapter/A |
| | 2. System Board |
|____________________________________|___________________________________|
| 0194XXXX | 1. Memory Module package on the |
| | 2-8MB 80286 Memory Adapter |
| | 2. Memory adapter |
| | 3. System Board |
|____________________________________|___________________________________|
| 020001XX to 020003XX | 1. Image Adapter/A |
| | |
| | Image-I Adapter/A |
| | 2. Memory Module |
| | |
| | DRAM, VRAM |
|____________________________________|___________________________________|
| 020004XX | 1. Memory Module |
| | |
| | DRAM, VRAM |
| | 2. Image Adapter/A |
| | |
| | Image-I Adapter/A |
|____________________________________|___________________________________|
| 020005XX to 020010XX | 1. Image Adapter/A |
| | |
| | Image-I Adapter/A |
| | 2. Memory Module |
| | |
| | DRAM, VRAM |
|____________________________________|___________________________________|
| 0200XXXX | 1. Image Adapter/A |
| | |
| (not listed above) | Image-I Adapter/A |
| | 2. Memory Module DRAM, VRAM |
| | 3. System Board |
|____________________________________|___________________________________|
| 020101XX to 020103XX | 1. Printer/Scanner |
| | |
| | Option |
| | 2. Image Adapter/A |
| | 3. Memory Module |
| | |
| | DRAM, VRAM |
|____________________________________|___________________________________|
| 020104XX | 1. Memory Module |
| | |
| | DRAM, VRAM |
| | 2. Printer/Scanner Option |
| | 3. Image Adapter/A |
|____________________________________|___________________________________|
| 020105XX to 020110XX | 1. Printer/Scanner |
| | |
| | Option |
| | 2. Image Adapter/A |
| | 3. Memory Module |
| | |
| | DRAM, VRAM |
|____________________________________|___________________________________|
| Image Adapter/A | 1. Replace memory module |
| Memory Test failure | |
| indicated by graphic | (shown in graphic) |
| representation of adapter | |
|____________________________________|___________________________________|
| 0206XXXX | 1. SCSI-2 Adapter |
| | 2. Any SCSI Device |
| | 3. System Board |
|____________________________________|___________________________________|
| 0208XXXX | 1. Any SCSI Device |
| | |
| (Verify that there are no | |
| duplicate SCSI ID settings on the | |
| same bus) | |
|____________________________________|___________________________________|
| 0210XXXA (60MB) | 1. SCSI Hard Disk Drive |
| | 2. SCSI Adapter or the SCSI |
| 0210XXXB (80MB) | controller built into the |
| | system board. |
| 0210XXXC (120MB) | 3. SCSI Cable |
| | 4. SCSI ID Switch |
| 0210XXXD (160MB) | |
| | (On some models) |
| 0210XXXE (320MB) | |
| | |
| 0210XXXF (400MB) | |
| | |
| 0210XXXG (40MB) | |
| | |
| 0210XXXH (1GB) | |
| | |
| 0210XXXI (104MB) | |
| | |
| 0210XXXJ (212MB) | |
| | |
| 0210XXXM (2GB, 8 bit, 68-pin) | |
| | |
| 0210XXXN (540MB) | |
| | |
| 0210XXXO (1GB) | |
| | |
| 0210XXXQ (540MB) | |
| | |
| 0210XXXP (2GB, 8 bit, 50-pin) | |
| | |
| 0210XXXU (Size unknown) | |
| | |
| (If it is an external device, | |
| check the external voltages. See | |
| "SCSI Diagnostic Tests" in | |
| topic 1.11.33 and "SCSI ID (Using | |
| to Help Isolate Failures)" in | |
| topic 1.11.41 before replacing any | |
| FRUs) (*) | |
|____________________________________|___________________________________|
| 0210XXXX | 1. SCSI Hard Disk Drive |
| | 2. SCSI Adapter or the SCSI |
| (Internal bus, size unknown) | controller built into the |
| | system board. |
| 0210XXX1 | 3. SCSI Cable |
| | 4. SCSI ID Switch (on some |
| (External bus, size unknown) | models) |
|____________________________________|___________________________________|
| The amber LED remains on. | 1. Tape Drive |
| | 2. SCSI Cable (internal) |
| | 3. SCSI Adapter or the SCSI |
| | controller built into the |
| | system board. |
|____________________________________|___________________________________|
| The green "in use" LED fails to | 1. Tape Drive |
| come on. | 2. SCSI Adapter or the SCSI |
| | controller built into the |
| | system board. |
| | 3. SCSI Cable (internal) |
| | |
| | SCSI Cable (external) |
|____________________________________|___________________________________|
| The tape is automatically ejected | 1. Tape Cassette |
| from the drive. | 2. Drive |
|____________________________________|___________________________________|
| SCSI ID on the rotary switch does | 1. Rotary Switch Circuit |
| not match the SCSI ID set in | |
| configuration. (Verify the drive | Board |
| switches inside the cover are set | 2. Circuit Board Cable |
| to zero) | 3. Tape Drive |
|____________________________________|___________________________________|
| Tape sticks/breaks in the drive. | 1. Tape Cassette |
| | |
| (Verify that the tapes used meet | |
| ANSI standard X3B5) | |
|____________________________________|___________________________________|
| 0212XXXX | 1. SCSI Printer |
| | 2. Printer Cable |
|____________________________________|___________________________________|
| 0213XXXX | 1. SCSI Processor |
|____________________________________|___________________________________|
| 0214XXXX | 1. WORM Drive |
|____________________________________|___________________________________|
| 0215XXXC | 1. CD-ROM Drive I |
| | |
| 0215XXXD | CD-ROM Drive II |
| | |
| 0215XXXE | Enhanced CD-ROM |
| | |
| 0215XXXU | Drive II |
| | |
| (If it is an external device, and | Any CD-ROM Drive |
| the power-on LED is off, check | 2. SCSI Cable |
| external voltages) (*) | 3. SCSI Adapter or the SCSI |
| | controller built into the |
| | system board. |
|____________________________________|___________________________________|
| 0216XXXX | 1. Scanner |
|____________________________________|___________________________________|
| 0217XXXX | 1. Rewritable Optical |
| | |
| (If it is an external device, and | Drive |
| the power-on LED is off, check | 2. SCSI Adapter or the SCSI |
| external voltages) (*) | controller built into the |
| | system board. |
| | 3. SCSI Cable |
|____________________________________|___________________________________|
| 0218XXXX | 1. Changer |
| | |
| (Check for multi CD | |
| | |
| tray, or juke box) | |
|____________________________________|___________________________________|
| 0219XXXX | 1. SCSI |
| | |
| | Communications |
| | |
| | Device |
|____________________________________|___________________________________|
| 024201Y0, 024210Y0 | 1. ISDN/2 Adapter |
| | 2. ISDN/2 Wrap Plug |
| (Be sure the wrap plug is not | 3. ISDN/2 |
| missing) | |
| | Communications |
| | |
| | Cable |
|____________________________________|___________________________________|
| 0243XXXX | 1. XGA-2 Display |
| | |
| | Adapter |
|____________________________________|___________________________________|
| 002460XX | 1. 90MHz Processor Upgrade |
| | (without VRAM) |
| | |
| | 2. System Board |
|____________________________________|___________________________________|
| 002461XX | 1. 90MHz Processor Upgrade (with |
| | 1MB VRAM) |
| | |
|____________________________________|___________________________________|
| 0258XXXX | 1. XGA-2 Display |
| | |
| Video might have failed. (Ensure | Adapter |
| that you are using diagnostic | 2. System Board |
| files XGAANI.DGS and XGAPNI.DGS | |
| dated 03/06/93 or later before you | |
| replace any FRUs. Earlier files | |
| cause erroneous errors.) | |
|____________________________________|___________________________________|
| 0259XXXX | 1. SVGA Adapter |
| | 2. System Board |
|____________________________________|___________________________________|
| 0260XXXX | 1. System Board |
| | 2. Any SCSI Device |
|____________________________________|___________________________________|
| 0270XXXX | 1. RAID Adapter Controller |
| | 2. System Board |
|____________________________________|___________________________________|
| 0271XXXX | 1. RAID Hard Disk Drive |
| | 2. System Board |
|____________________________________|___________________________________|
| 0273XXXX | 1. 1Mbps Micro Channel Infrared |
| | LAN Adapter |
|____________________________________|___________________________________|
| 027501XX, 027503XX | 1. ServerGuard Adapter |
| | 2. System Board |
| 027506XX, 027507XX | |
|____________________________________|___________________________________|
| 027502XX, 027504XX | 1. ServerGuard Adapter |
| | |
| 027510XX, 027511XX | |
| | |
| 027533XX, 027534XX | |
| | |
| 027536XX, 027537XX | |
|____________________________________|___________________________________|
| 027509XX | 1. Remove redundant ServerGuard |
| | Adapters, run Auto |
| | Configuration program, then |
| | retest. |
|____________________________________|___________________________________|
| 027512XX | 1. WMSELF.DGS diagnostics file |
| | missing. |
| | 2. WMSELF.DGS diagnostics file |
| | incorrect. |
|____________________________________|___________________________________|
| 027535XX | 1. 3V Lithium Backup Battery |
| | 2. ServerGuard Adapter |
|____________________________________|___________________________________|
| 027554XX | 1. Internal Temperature out of |
| | range |
| | 2. ServerGuard Adapter |
|____________________________________|___________________________________|
| 027555XX, 027556XX | 1. ServerGuard Adapter |
| | 2. System Power Supply |
|____________________________________|___________________________________|
| 027557XX | 1. 7.2V NiCad Main Battery Pack |
| | 2. ServerGuard Adapter |
|____________________________________|___________________________________|
| 027558XX, 027559XX | 1. PCMCIA Type II Modem |
| | 2. ServerGuard Adapter |
| 027560XX, 027561XX | |
|____________________________________|___________________________________|
| 027562XX | 1. External Power Control Box |
| | not connected |
| | 2. External Power Control Box |
| | 3. ServerGuard Adapter |
|____________________________________|___________________________________|
| 027563XX, 027564XX | 1. External Power Control Box |
| | 2. ServerGuard Adapter |
|____________________________________|___________________________________|
| 0275XXXX | 1. Update Diagnostic Software |
|____________________________________|___________________________________|
| 0279XXXX | 1. Fast/Wide Streaming RAID |
| | Adapter/A |
| | |
| | (FRU No. 06H3059) |
| | 2. System Board |
| | 3. Signal Pass Through Card (if |
| | installed) |
|____________________________________|___________________________________|
| I998009X | 1. Restore System Partition |
|____________________________________|___________________________________|
| I999XXXX | 1. Default Hard Disk |
| | |
| (This is usually not a hardware | Drive |
| failure. Go to "IML and IPL | 2. Processor Board |
| Errors" in topic 1.7.6 before | |
| replacing FRUs. Specific I999XXXX | (90/95) |
| error codes are listed after "IML | 3. SCSI Adapter |
| and IPL Errors") | 4. SCSI Cable |
|____________________________________|___________________________________|
| (*) If this symbol is shown next to an error (above), go to "Related |
| Service Information" in topic 1.11. |
|________________________________________________________________________|

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	Hint Category	Error Messages
	Date Created	01-04-99
	Last Updated	02-04-99
	Revision Date	01-04-2000
	Brand	IBM PC
	Product Family	PS/2
	Machine Type	8530, 8535, 8540, 8550, 8555, 8556, 8557, 8560, 8565, 8570, 8573, 8580, 8590, 8595, 9533, 9553, 9556, 9557, 9576, 9577, 9590, 9595
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