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74.132 bytes |
Service Hints & Tips |
Document ID: DETR-44KKLT |
Aptiva - 2144/2168 (SL-C) Diagnostics - Index of symptoms, messages, error codes, and beeps
Applicable to: World-Wide
Table 2-1 lists failure symptoms and possible causes. The most likely cause is listed first. When servicing a system, always begin with "Start" in topic 2.1. This index can also be used to help you decide which FRUs to have available when servicing a system.
If you are unable to correct the problem using this index, go to "Undetermined Problem" in topic 2.13.
Notes:
1. If an error message and incorrect audio response occur, diagnose the error message first.
2. If you cannot run the Advanced Diagnostics tests but did receive a POST error code, diagnose the POST error message.
3. If you did not receive any error message, look for a description of your error symptoms in the first part of this index.
4. Check all power supply voltages and jumper settings before you replace the system board. Also check the power supply voltages if you have a system no-power condition. (See "Power Supply" in topic 2.3 and "System Board Layouts--Machine Types 2144 and 2168" in topic 5.1.)
In Table 2-1, an X in an error code may be any number. If you are unable to correct the problem using this index, go to "Undetermined Problem" in topic 2.13.
_________________________________________________________________
| Table 2-1. POST and Advanced Diagnostics Index for Symptoms, |
| Messages, Error Codes, or Beeps |
|___________________ _____________________________________________ |
| Symptoms, | Action/FRU |
| Messages, Error | |
| Codes, or Beeps | |
|__________________ |______________________________________________ |
| Note: To diagnose a problem, first find the symptom, message, error |
| code, or beeps in column 1. If directed to a check procedure, replace |
| the FRU indicated in the check procedure. If no check procedure is |
| indicated, the first action/FRU listed in column 2 is the most likely |
| cause. |
|________________________________________________________________ |
| Symptoms |
|___________________ _____________________________________________ |
| No beeps, power | System is working normally. |
| supply running, | |
| no other | |
| symptoms. | |
|__________________ |______________________________________________ |
| No system power, | "Power Supply" in topic 2.3 |
| or fan not | |
| running. | |
| | Power switch assembly |
| | Power supply |
| | System board |
| | |
|__________________ |______________________________________________ |
| Processor speed | "Memory" in topic 2.4 |
| seems slower. | |
| | |
| | Cache memory |
| | System board |
| | |
|__________________ |______________________________________________ |
| System unit does | "Power Supply" in topic 2.3 |
| not turn off with | |
| power switch. | |
| (System unit must | Power switch assembly |
| be unplugged from | System board |
| electrical outlet | |
| to completely | |
| turn off.) | |
|__________________ |______________________________________________ |
| Machine works but | Software application was fully activated before |
| fails to go into | on/off switch was pushed. Try operating Rapid |
| Rapid Resume mode | Resume from Microsoft Windows Program Manager |
| when | panel. |
| configuration is | |
| set with Standby | |
| mode enabled or | |
| Rapid Resume mode | |
| enabled. | |
|__________________ |______________________________________________ |
| When you try to | System board |
| enable or disable | |
| Rapid Resume, | |
| Rapid Resume | |
| configuration | |
| screen is not | |
| available from | |
| Advanced | |
| Diagnostics | |
| 3 (SETUP) option | |
| or Configuration | |
| Utility screen. | |
|__________________ |______________________________________________ |
| Wake Up on Ring | "FAX/Modem Adapter" in topic 2.10 |
| feature fails to | |
| power on system | |
| when enabled in | Modem Wake Up on Ring jumper |
| Configuration | connection/cable |
| Utility. | System board |
| | |
|__________________ |______________________________________________ |
| Communication | "FAX/Modem Adapter" in topic 2.10 |
| problem. | |
| Modem does not | |
| work properly. | Modem connection/switch settings |
| | Modem Wake Up on Ring jumper |
| | connection/cable |
| | Riser card |
| | System board |
| | |
|__________________ |______________________________________________ |
| FAX/voice modem | Check sound adapter card and multiplexer software |
| has no sound | settings and FAX/voice modem sound cable to sound |
| output. (Data | adapter card connections. |
| files are | |
| received | |
| normally; sound | FAX/voice modem sound cable |
| adapter card | FAX/voice modem card |
| works correctly.) | |
|__________________ |______________________________________________ |
| FAX/voice modem | "FAX/Modem Adapter" in topic 2.10 |
| does not receive | |
| data files. | |
| | Modem connection/switch settings |
| | Modem |
| | Riser card |
| | System board |
| | |
|__________________ |______________________________________________ |
| FAX/voice modem | "Diagnostics for Factory-Installed Riser Card, |
| has no sound | Sound Card, or Adapter Cards Not Supported by |
| output. (Data | Advanced Diagnostics" in topic 2.9. |
| files are | |
| received | |
| normally; sound | Sound adapter card |
| adapter card does | Riser card |
| not produce sound | System board |
| or cannot be | |
| activated in | |
| software.) | |
|__________________ |______________________________________________ |
| Diskette drive | |
| indicator LED | Diskette drive connection/cable |
| remains on or | Diskette drive |
| does not light | System board |
| when drive is | |
| active. | |
|__________________ |______________________________________________ |
| Hard disk or | Check J26 voltages with power on: |
| power-on | |
| indicator LED | |
| does not light | J26 Hard Disk |
| but machine | Pin Normal Running |
| functions | 1 +5 V dc 0 V dc |
| normally | 2 +5 V dc +5 V dc |
| otherwise. | 3 +5 V dc +5 V dc |
| | 4 0 V dc 0 V dc |
| | |
| | Pins 1, 2 = Hard Disk Drive |
| | Pins 3, 4 = Power-on LED |
| | |
| | LED connection/cable assembly |
| | System board |
| | |
|__________________ |______________________________________________ |
| No beep during | As a quick check for the speaker or beeper: |
| POST but computer | |
| works correctly. | 1. Power off the system unit. |
| | 2. Disconnect the speaker cable assembly from |
| | J27, if present. |
| | 3. Place a jumper on J27, pins 1, 2. See "System |
| | Board Layouts--Machine Types 2144 and 2168" in |
| | topic 5.1. |
| | 4. Power on the system unit. |
| | 5. Listen for a beep from the system board |
| | beeper. |
| | |
| | Speaker cable assembly (if you hear a beep) |
| | System board |
|__________________ |______________________________________________ |
| Insert a Diskette | Ensure the hard disk drive and diskette drive are |
| message icon | not disabled in the startup sequence in the |
| appears when a | Configuration Utility. |
| known good | |
| Advanced | |
| Diagnostics | Hard disk drive preloaded software |
| diskette is | Hard disk drive connection/cable/jumpers |
| inserted in the | Diskette drive connection/cable |
| 3.5-in. diskette | Diskette drive |
| drive. | System board |
| | |
|__________________ |______________________________________________ |
| Program loads | "Factory-Installed Drive Devices" in topic 2.7 |
| from the hard | |
| disk with a | |
| known-good | Diskette drive |
| diagnostics | System board |
| diskette in the | Power supply |
| first 3.5-inch | |
| diskette drive | |
| (and diskette | |
| drive is enabled | |
| in the | |
| Configuration | |
| Utility). | |
|__________________ |______________________________________________ |
| A nonsystem disk | |
| or disk error | Diskette drive connection/cable |
| message appears | Diskette drive |
| when a known good | System board |
| Advanced | |
| Diagnostics | |
| diskette is | |
| inserted in the | |
| 3.5-in. diskette | |
| drive. | |
|__________________ |______________________________________________ |
| System fails to | Make sure the Configuration Utility has the |
| load the Advanced | startup sequence set with Diskette enabled. |
| Diagnostic | "Factory-Installed Drive Devices" in topic 2.7 |
| diskette. System | |
| preloaded | |
| software works | Diskette drive connection/cable |
| correctly. | Diskette drive |
| | System board |
| | |
|__________________ |______________________________________________ |
| Incorrect memory | "Memory" in topic 2.4 |
| size shown or | |
| repeated during | |
| POST. | |
|__________________ |______________________________________________ |
| Some or all keys | "Keyboard" in topic 2.5 |
| on keyboard do | |
| not work. | |
| | Keyboard |
| | Keyboard connection/cable |
| | System board |
| | |
|__________________ |______________________________________________ |
| Real-time clock | |
| is inaccurate. | Time set incorrectly by user. |
| | CMOS clock/battery (if less than 2.8 V dc) |
| | System board |
| | |
|__________________ |______________________________________________ |
| Cannot finish | "Advanced Diagnostics Device Presence Test" in |
| diagnostic test. | topic 2.6 |
|__________________ |______________________________________________ |
| 3.5-in. diskette | "Factory-Installed Drive Devices" in topic 2.7 |
| drive or 5.25-in. | |
| diskette drive | |
| does not work. | Diskette drive connection/cable |
| | Diskette drive |
| | System board |
| | |
|__________________ |______________________________________________ |
| Blinking cursor | "Factory-Installed Drive Devices" in topic 2.7 |
| only and machine | |
| not working | |
| normally. | Diskette drive connection/cable |
| | Diskette drive |
| | System board |
| | |
|__________________ |______________________________________________ |
| Serial or | "Factory-Installed Drive Devices" in topic 2.7 |
| parallel port | |
| device failure | Test using a wrap plug while running Advanced |
| (adapter port). | Diagnostics. |
| | |
| | |
| | Device |
| | Cable/connections |
| | Alternate adapter |
| | System board |
| | Riser card |
| | |
|__________________ |______________________________________________ |
| Parallel port or | "Advanced Diagnostics Device Presence Test" in |
| serial port | topic 2.6 |
| failure (system | |
| board port). | Test using a wrap plug while running Advanced |
| | Diagnostics. |
| | |
| | |
| | Cable/connections |
| | System board |
| | |
|__________________ |______________________________________________ |
| A nonsystem disk | |
| or disk error | Diskette drive cable |
| message with a | Diskette drive |
| known-good | System board |
| Advanced | |
| Diagnostics | |
| diskette. | |
|__________________ |______________________________________________ |
| Monitor problem: | "Monitor" in topic 2.11 |
| | |
| › Incorrect | |
| colors | I/O monitor signal connection/cable |
| › No high | Monitor |
| intensity | System board |
| › Missing, | |
| broken, or | |
| incorrect | |
| characters | |
| › Blank monitor | |
| (dark) | |
| › Blank monitor | |
| (bright) | |
| › Distorted | |
| image | |
| › Unreadable | |
| monitor | |
| › Other monitor | |
| problems | |
|__________________ |______________________________________________ |
| Intensity or | "Monitor" in topic 2.11 |
| color varies from | System board |
| left to right of | |
| characters and | |
| color bars. | |
|__________________ |______________________________________________ |
| Other monitor | "Monitor" in topic 2.11 |
| problem not | System board |
| listed above | |
| (including blank | |
| or illegible | |
| monitor). | |
|__________________ |______________________________________________ |
| Changing colors. | "Monitor" in topic 2.11 |
|__________________ |______________________________________________ |
| Sound adapter | "Diagnostics for Factory-Installed Riser Card, |
| card or | Sound Card, or Adapter Cards Not Supported by |
| factory-installed | Advanced Diagnostics" in topic 2.9 |
| adapter card | |
| software gives a | |
| Microsoft Windows | Sound or adapter card |
| error message | connection/cable |
| after POST | Sound or adapter card jumper settings |
| configuration. | Sound or adapter card |
| | |
| Hardware problem | |
| occurred. | |
|__________________ |______________________________________________ |
| Audio software | "Diagnostics for Factory-Installed Riser Card, |
| program invoked | Sound Card, or Adapter Cards Not Supported by |
| but no sound | Advanced Diagnostics" in topic 2.9 |
| comes out of | |
| speakers. | |
| | Sound adapter card connection/cable/jumpers |
| | Sound adapter card volume control |
| | Speakers |
| | Sound adapter card |
| | |
|__________________ |______________________________________________ |
| Audio software | "Diagnostics for Factory-Installed Riser Card, |
| program does not | Sound Card, or Adapter Cards Not Supported by |
| initiate in | Advanced Diagnostics" in topic 2.9 |
| software but | |
| CD-ROM drive | |
| works normally. | Sound adapter card jumper settings |
| | Sound adapter card |
| | |
|__________________ |______________________________________________ |
| CD-ROM drive LED | |
| came on and | CD is not inserted properly. |
| stayed on more | CD is damaged. |
| than 20 seconds | CD has dirt or foreign material on it. |
| before shutting | |
| off. Software | |
| asks to install | |
| disc. Software | |
| displays a | |
| Reading CD error. | |
|__________________ |______________________________________________ |
| CD-ROM drive LED | "Factory-Installed Drive Devices" in topic 2.7 |
| comes on when | |
| inserting a disc | |
| but no CD-ROM | CD-ROM drive connections/cables/jumpers |
| drive icon | CD-ROM drive |
| appears in the | |
| File Manager as | |
| Drive D. | |
|__________________ |______________________________________________ |
| CD-ROM drive LED | "Diagnostics for Factory-Installed Riser Card, |
| does not come on | Sound Card, or Adapter Cards Not Supported by |
| when inserting a | Advanced Diagnostics" in topic 2.9 |
| disc in the drive | |
| when the system | |
| is powered on and | CD-ROM drive |
| the CD-ROM drive | |
| power connector | |
| has the correct | |
| voltage. | |
|__________________ |______________________________________________ |
| CD-ROM drive LED | CD-ROM drive |
| does not come on | |
| but CD-ROM drive | |
| works normally. | |
|__________________ |______________________________________________ |
| CD-ROM drive does | "Factory-Installed Drive Devices" in topic 2.7 |
| not load or eject | |
| when the system | |
| is powered on, | CD-ROM drive system connection/cable |
| the LED light is | CD-ROM drive |
| off, and the | Power supply |
| eject button is | |
| pressed and held. | |
|__________________ |______________________________________________ |
| CD-ROM drive does | "Diagnostics for Factory-Installed Drive Devices |
| not read data | Not Supported by Advanced Diagnostics" in |
| files and no | topic 2.8 |
| error codes or | |
| messages are | Check with a known good disc and correct level of |
| displayed. | software. |
| | |
| Cannot read from | |
| Drive E. | CD-ROM drive |
| Retry loading CD | |
| message is | |
| displayed with | |
| disc loaded in | |
| CD-ROM drive. | |
| | |
| Sound adapter | |
| card works | |
| properly. | |
|__________________ |______________________________________________ |
| CD-ROM drive does | "Diagnostics for Factory-Installed Drive Devices |
| not play an audio | Not Supported by Advanced Diagnostics" in |
| disc. Sound | topic 2.8 |
| adapter card | |
| works properly. | Audio cable on CD-ROM drive is not connected to |
| CD-ROM drive | sound adapter card. If music can be heard through |
| reads data files. | headphones plugged into the sound adapter card |
| | jack, replace the CD-ROM drive. |
|__________________ |______________________________________________ |
| Joystick does not | 1. Ensure joystick is plugged completely into the |
| respond at all. | joystick/MIDI adapter plug on the sound |
| | adapter card and secured with the screws on |
| | the adapter plug. |
| | 2. Verify that the software application used with |
| | the joystick has joystick support. |
| | 3. Ensure the joystick is enabled in the software |
| | application. This may require entering |
| | keystrokes or a configuration utility in the |
| | software application. |
| | |
| | If the above steps find no problem, see the |
| | "Joystick does not work correctly" symptom below. |
|__________________ |______________________________________________ |
| Joystick does not | 1. Disable the joystick in the software |
| work correctly | application. |
| (installation is | 2. Enable the mouse as the input device in the |
| correct--see | software application. |
| above symptom). | 3. If the mouse works in the software |
| | application, replace the joystick. If the |
| | symptom remains, replace the sound adapter |
| | card. |
| | 4. If the mouse does not work, check the software |
| | application troubleshooting information |
| | provided by the manufacturer. |
|__________________ |______________________________________________ |
| Printer problems. | Refer to the service manual for the printer. |
|__________________ |______________________________________________ |
| Any other | "Undetermined Problem" in topic 2.13 |
| problem. | |
|__________________ |______________________________________________ |
_________________________________________________________________
| Table 2-1. POST and Advanced Diagnostics Index for Symptoms, |
| Messages, Error Codes, or Beeps |
|___________________ _____________________________________________ |
| Symptoms, | Action/FRU |
| Messages, Error | |
| Codes, or Beeps | |
|__________________ |______________________________________________ |
| Beeps |
|________________________________________________________________ |
| Note: The system has an error if you hear one or more beeps in a row |
| before POST is completed. |
|___________________ _____________________________________________ |
| No beep and: | "Power Supply" in topic 2.3 |
| | |
| › Blank or | |
| unreadable | |
| monitor | |
| › Blinking | |
| cursor | |
|__________________ |______________________________________________ |
| Repeating short | "Keyboard" in topic 2.5 |
| beeps | |
| | |
| | Keyboard (sticking key) |
| | Keyboard connection/cable |
| | System board |
| | |
|__________________ |______________________________________________ |
| Two short beeps | CMOS clock/battery (if less than 2.8 V dc, or |
| and: | removed from system unit for some time, or with no |
| | AC power to system unit) |
| › Blank or | |
| unreadable | |
| monitor | Monitor |
| › Distorted | I/O monitor signal connection/cable |
| monitor image | System board |
| | |
|__________________ |______________________________________________ |
| One long beep, | System board jumper settings (see "System Board |
| two or three | Layouts--Machine Types 2144 and 2168" in |
| short beeps | topic 5.1) |
| (Video POST | |
| error) | |
| | Optional video memory |
| | System board |
| | |
|__________________ |______________________________________________ |
| One long beep, | "Memory" in topic 2.4 |
| one short beep | |
| | For Type C-1 system boards, if only one SIMM is |
| | installed, reseat it in the socket. For Type C-2 |
| | system boards, refer to "SIMM Configurations" in |
| | topic 5.6 for correct installation. |
| | |
| | |
| | SIMM(s) |
| | |
|__________________ |______________________________________________ |
| Any other beeps | "Undetermined Problem" in topic 2.13 |
|__________________ |______________________________________________ |
_________________________________________________________________
| Table 2-1. POST and Advanced Diagnostics Index for Symptoms, |
| Messages, Error Codes, or Beeps |
|___________________ _____________________________________________ |
| Symptoms, | Action/FRU |
| Messages, Error | |
| Codes, or Beeps | |
|__________________ |______________________________________________ |
| Error Codes |
|___________________ _____________________________________________ |
| 10X - System | System board |
| board error or | |
| continuous beep | |
|__________________ |______________________________________________ |
| 110 - System | "Memory" in topic 2.4 |
| board parity | |
| error | Set memory installed in Configuration Utility for |
| | non-parity SIMMs; check parity jumper setting (see |
| | "System Board Layouts--Machine Types 2144 and |
| | 2168" in topic 5.1). |
| | |
| | |
| | SIMMs |
| | System board |
| | |
|__________________ |______________________________________________ |
| 111 - I/O channel | "Memory" in topic 2.4 |
| parity error | |
| | |
| | I/O channel memory |
| | Riser card |
| | System board |
| | |
|__________________ |______________________________________________ |
| 114 - External | "Diagnostics for Factory-Installed Riser Card, |
| ROM checksum | Sound Card, or Adapter Cards Not Supported by |
| error | Advanced Diagnostics" in topic 2.9 |
| | |
| | |
| | Adapter card |
| | Riser card |
| | System board |
| | |
|__________________ |______________________________________________ |
| 12X - Processor | Run the Configuration Utility; see "POST Error |
| error | Codes" in topic 2.1. |
| | |
| | |
| | Processor |
| | System board |
| | |
|__________________ |______________________________________________ |
| 13X - System | Run the Configuration Utility; see "POST Error |
| board error | Codes" in topic 2.1. |
| | |
| | |
| | Processor |
| | System board |
| | |
|__________________ |______________________________________________ |
| 161 - Low CMOS | CMOS clock/battery (if less than 2.8 V dc) |
| battery | |
| | Run the Configuration Utility; see "POST Error |
| | Codes" in topic 2.1. |
| | |
| | System board |
|__________________ |______________________________________________ |
| 162 - CMOS RAM | CMOS clock/battery (if less than 2.8 V dc) |
| error | |
| | Run the Configuration Utility; see "POST Error |
| | Codes" in topic 2.1. |
| | |
| | System board |
|__________________ |______________________________________________ |
| 163 - Real-time | Set date and time |
| clock error | |
| | Run the Configuration Utility; see "POST Error |
| | Codes" in topic 2.1. |
| | |
| | |
| | CMOS clock/battery (if less than 2.8 V dc) |
| | System board |
| | |
|__________________ |______________________________________________ |
| 164 - Memory size | "Memory" in topic 2.4 |
| error | |
| | Check SIMM installation and parity jumper |
| | settings. Run the Configuration Utility; see |
| | "POST Error Codes" in topic 2.1. See also "SIMM |
| | Configurations" in topic 5.6. |
| | |
| | |
| | SIMMs |
| | I/O channel memory |
| | System board |
| | |
|__________________ |______________________________________________ |
| 1XX errors not | System board |
| listed above | |
|__________________ |______________________________________________ |
| 20X - Memory | "Memory" in topic 2.4 |
| error | |
| | |
| | SIMMs |
| | I/O channel memory |
| | System board |
| | |
|__________________ |______________________________________________ |
| 221 - Shadow RAM | "Memory" in topic 2.4 |
| error | |
| | |
| | SIMMs |
| | I/O channel memory |
| | System board |
| | |
|__________________ |______________________________________________ |
| 225 - SIMM | For Type C-1 system boards, if only one SIMM is |
| installed in | installed, reseat it in the socket. For Type C-2 |
| wrong socket | system boards, refer to "SIMM Configurations" in |
| | topic 5.6 for correct installation. |
|__________________ |______________________________________________ |
| 228 - External | Optional cache tag address module |
| cache tag RAM | |
| error | |
|__________________ |______________________________________________ |
| 229 - External | "Memory" in topic 2.4 |
| cache memory test | |
| error | |
| | Cache memory jumpers |
| | Optional cache tag address module and RAM |
| | System board |
| | |
|__________________ |______________________________________________ |
| 262 - DRAM parity | "Memory" in topic 2.4 |
| configuration | |
| error | Run the Configuration Utility; see "POST Error |
| | Codes" in topic 2.1. |
| | |
| | |
| | SIMMs |
| | System board |
| | |
|__________________ |______________________________________________ |
| 264 - External | "Memory" in topic 2.4 |
| cache memory size | |
| error | |
| | Cache memory jumpers |
| | Optional cache tag address module and RAM |
| | System board |
| | |
|__________________ |______________________________________________ |
| 305 - System | "Keyboard" in topic 2.5 |
| board | |
| nonreplaceable | |
| fuse can be blown | Keyboard |
| by a defective | Keyboard connection/cable |
| keyboard, | Mouse |
| keyboard cable, | System board |
| or mouse. If you | |
| suspect one of | |
| these FRUs, | |
| replace it when | |
| you replace the | |
| system board. | |
|__________________ |______________________________________________ |
| 3XX - Keyboard | "Keyboard" in topic 2.5 |
| error | |
| | |
| | Keyboard connection |
| | Keyboard |
| | System board |
| | |
|__________________ |______________________________________________ |
| 601 - Diskette | System board |
| drive controller | |
| error | |
|__________________ |______________________________________________ |
| 61X - Diskette | "Factory-Installed Drive Devices" in topic 2.7 |
| drive test error | |
| | |
| | Diskette drive connection/cable |
| | Diskette drive |
| | System board |
| | |
|__________________ |______________________________________________ |
| 62X - Diskette | "Factory-Installed Drive Devices" in topic 2.7 |
| drive test error | |
| | |
| | Reformat test diskette |
| | Diskette drive connection/cable |
| | Diskette drive |
| | System board |
| | |
|__________________ |______________________________________________ |
| 662 - Diskette | "Factory-Installed Drive Devices" in topic 2.7 |
| drive | |
| configuration | |
| error | Diskette drive connection/cable |
| | Diskette drive |
| | Power supply |
| | System board |
| | |
|__________________ |______________________________________________ |
| 7XX - Math | "Advanced Diagnostics Device Presence Test" in |
| coprocessor error | topic 2.6 |
| | |
| | Upgrade coprocessor (Check Configuration Utility |
| | and jumpers.) |
| | |
| | |
| | System board |
| | |
|__________________ |______________________________________________ |
| 962 - Parallel | Test using a wrap plug while running Advanced |
| port conflict | Diagnostics. |
| | |
| | "Advanced Diagnostics Device Presence Test" in |
| | topic 2.6 |
| | |
| | |
| | Parallel port |
| | Parallel adapter card |
| | Riser card |
| | System board |
| | |
|__________________ |______________________________________________ |
| 90X - Parallel | Test using a wrap plug while running Advanced |
| port test error | Diagnostics. |
| | |
| | "Advanced Diagnostics Device Presence Test" in |
| | topic 2.6 |
| | |
| | |
| | Parallel port |
| | System board |
| | |
|__________________ |______________________________________________ |
| 1162 - Serial | Test using a wrap plug while running Advanced |
| port conflict | Diagnostics. |
| | |
| | "Advanced Diagnostics Device Presence Test" in |
| | topic 2.6 |
| | |
| | |
| | Serial adapter |
| | Riser card |
| | System board |
| | |
|__________________ |______________________________________________ |
| 11XX - Serial | Test using a wrap plug while running Advanced |
| port test errors | Diagnostics. |
| not listed above | |
| | "Advanced Diagnostics Device Presence Test" in |
| | topic 2.6 |
| | |
| | |
| | Serial port |
| | System board |
| | |
|__________________ |______________________________________________ |
| On the system | Hard disk drive connection/cable/jumpers |
| board: | |
| | If an upgrade processor is installed, check that |
| 1780/1790 - Hard | the proper speed has been set (jumpers and |
| Disk | Configuration Utility). Speed should be a multiple |
| Drive 1 | of the original processor speed. |
| | |
| 1781/1791 - Hard | Hard disk drive size set correctly in |
| Disk | Configuration Utility |
| Drive 2 | |
| | |
| 1782/1792 - Hard | Hard disk drive |
| Disk | System board |
| Drive 3 | |
| or | |
| CD-ROM | |
| drive | |
| | |
| 1783/1793 - Hard | |
| Disk | |
| Drive 4 | |
| or | |
| CD-ROM | |
| drive if | |
| Hard | |
| Disk | |
| Drive 3 | |
| installed | |
|__________________ |______________________________________________ |
| 17XX - Hard disk | "Factory-Installed Drive Devices" in topic 2.7 |
| drive error | |
| | |
| All 17XX errors | Hard disk drive jumpers |
| not listed above. | Hard disk drive connection/cable |
| | Hard disk drive |
| | System board |
| | Power supply |
| | |
|__________________ |______________________________________________ |
| 2401 - Monitor | Monitor |
| changing colors | |
|__________________ |______________________________________________ |
| 2408 error | System board |
|__________________ |______________________________________________ |
| 2409 error | Monitor |
|__________________ |______________________________________________ |
| 2410 error | System board |
|__________________ |______________________________________________ |
| 24XX - | "Monitor" in topic 2.11 |
| Video/monitor | |
| error | |
| | Optional video memory |
| | System board |
| | Monitor |
| | |
|__________________ |______________________________________________ |
| 5962 - CD-ROM | "Factory-Installed Drive Devices" in topic 2.7 |
| configuration | |
| error (sound | |
| adapter card | CD-ROM drive connections/cables/jumpers |
| driver works | CD-ROM drive |
| correctly) | Power supply |
| | System board |
| | |
|__________________ |______________________________________________ |
| 86XX - Pointing | "Mouse" in topic 2.12 |
| device error or | |
| mouse does not | |
| work | Pointing device connection/cable |
| | Pointing device |
| | System board |
| | |
|__________________ |______________________________________________ |
| 101XX - Modem | Check switch settings/reseat card. "FAX/Modem |
| test error | Adapter" in topic 2.10 |
| | |
| | |
| | Modem adapter |
| | Riser card |
| | System board |
| | |
|__________________ |______________________________________________ |
| Any other error | "Undetermined Problem" in topic 2.13 |
| codes | |
|__________________ |______________________________________________ |
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|
Search Keywords |
| |
|
Document Category |
Diagnostics, Error Messages | |
|
Date Created |
28-01-99 | |
|
Last Updated |
28-01-99 | |
|
Revision Date |
| |
|
Brand |
IBM Aptiva | |
|
Product Family |
Aptiva | |
|
Machine Type |
2144, 2168 | |
|
Model |
22P; 24P; 25P; 29P; 14P; 26P; 62P; 66P; 16P; 82P; 86P; 27P; 83P; 22F; 24F; 25F; 26F; 62F; 27F; 18P; 19P; 20P; WM1; WM2; SW2; 743; 843; 744; 754; 853; 854; 755; 766; 866; 784; 785; 787; 887; 789; 889; 797; 745; 767; 855; 756; 786; 782; 788; 888; 792; 798; 768; 856; 857; 8K2; S86; S82; T82; H55; H66; H77; H78; H89; H92; H67; H80; H81; H90; H93; L55; L66; L77; L78; L89; L92; L67; L80; L81; L90; L93; K66; K77; KB1; KB2; K78; K89; K92; KB3; K67; K80; K81; KB4; MB4; KB5; MB5; K90; K93; KB6; X65; X70; X88; X79; X89; X90; Y65; Y70; Y78; Y84; Y88; Y79; Y89; Y90; 26J; 68J; 62J; 27J; 28J; 63J; 64J; 65J | |
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