Aptiva - 2144/2168 (SL-C) Diagnostics - Factory installed drive devices

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Service Hints & Tips

Document ID: DETR-44KJKC

Aptiva - 2144/2168 (SL-C) Diagnostics - Factory installed drive devices

Applicable to: World-Wide

Use this check procedure to test any factory-installed drives.

Warning: The customer may have customized settings in the Configuration
Utility (other than default settings) on the computer you are servicing.
Running the Configuration Utility might alter those settings. Note the
current settings and verify that the customer settings are in place when
service is complete.

Note: If you cannot access the hard disk drive or load a diskette from
drive A, make sure the Configuration Utility has the startup
sequence set with Hard Disk and Diskette enabled.

Insert the Advanced Diagnostics diskette in drive A. Refer to Step 006 in
topic 2.6 for test instructions.

If the number of diskette drives shown in the Installed Devices list is
not correct:

1. Check the installation of the drive ribbon cable to the system board.

2. Check the voltages to the diskette drive with the power on (see "Power
Supply" in topic 2.3).

3. Try to correct the drive setting in the 3 (SETUP) option in the
Configuration Utility.

4. Run the "Advanced Diagnostics Device Presence Test" in topic 2.6.

If you can correct the Installed Devices list, but cannot complete the
Advanced Diagnostics test for that device, replace FRUs, in the following
order, until the problem goes away:

1. Diskette drive cable (if continuity check fails)
2. Diskette drive
3. System board

If the number of hard disk drives or CD-ROM drives shown in the Installed
Devices list is not correct:

1. Check the installation of the drive ribbon cable to the system board.
Be sure that Hard Disk Drive 1 and Hard Disk Drive 2 in the
Configuration Utility are connected to J9, the primary hard disk drive
connector.

2. Check the hard disk drive jumper settings (see "Parts/Test Point
Locations" in topic 5.0).

3. Check the voltages to the disk drive power connectors with the power
on (see "Power Supply" in topic 2.3).

4. Try to correct the drive setting in the 3 (SETUP) option in the
Configuration Utility.

5. Run the "Advanced Diagnostics Device Presence Test" in topic 2.6 for
hard disk drives. For factory-installed CD-ROM drives, go to
"Diagnostics for Factory-Installed Drive Devices Not Supported by
Advanced Diagnostics" in topic 2.8.

6. Restart the system and check the Configuration Utility.

7. In the Configuration Utility, check that the correct drive size is set
for the flagged drive shown in the Installed Devices list.

› If any drive is flagged as Not Installed, check the connector and
cable for that drive.
› If the first drive is flagged as Not Installed, replace the
primary drive.
› If all drives are flagged as Not Installed, replace the primary
drive.
› If any drive (other than the first drive) is flagged as Not
Installed, replace that drive.

If the problem remains, check the continuity on the drive cable
and replace the cable if necessary. If that does not fix the
problem, replace the system board.

8. If an upgrade processor is installed, make sure that the processor
speed shown is a multiple of the factory-installed processor speed.
(For example, if a DX2 upgrade processor is installed on a 33MHz
system, the speed shown should be 66MHz.)

Note: The CD-ROM must be the last device installed and jumpers set
correctly to be listed in the Configuration Utility. See "Hard
Disk Drive Jumper Settings for Connectors J9 and J10" in
topic 5.4 for factory-installed drive device jumper settings.

Also ensure the CD-ROM cable is installed in connector J10.

If any other adapter or device is flagged as Not Installed, run the Setup
program.

Check to see if any adapter or device is set to a conflicting address with
any other adapter or device. Also be sure that any adapter or device
missing from the list is not set to Disabled.

Note: If you cannot add a missing adapter or device to the list, the
diagnostic code for the missing adapter or device is not on the
diagnostic diskette. Run the diagnostics provided with that
device.

Search Keywords

Document Category

Diagnostics, Hard Drives, Diskette Drives, CD-ROM Drives

Date Created

28-01-99

Last Updated

28-01-99

Revision Date

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2144, 2168

Model

22P; 24P; 25P; 29P; 14P; 26P; 62P; 66P; 16P; 82P; 86P; 27P; 83P; 22F; 24F; 25F; 26F; 62F; 27F; 18P; 19P; 20P; WM1; WM2; SW2; 743; 843; 744; 754; 853; 854; 755; 766; 866; 784; 785; 787; 887; 789; 889; 797; 745; 767; 855; 756; 786; 782; 788; 888; 792; 798; 768; 856; 857; 8K2; S86; S82; T82; H55; H66; H77; H78; H89; H92; H67; H80; H81; H90; H93; L55; L66; L77; L78; L89; L92; L67; L80; L81; L90; L93; K66; K77; KB1; KB2; K78; K89; K92; KB3; K67; K80; K81; KB4; MB4; KB5; MB5; K90; K93; KB6; X65; X70; X88; X79; X89; X90; Y65; Y70; Y78; Y84; Y88; Y79; Y89; Y90; 26J; 68J; 62J; 27J; 28J; 63J; 64J; 65J

TypeModel

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	Search Keywords
	Document Category	Diagnostics, Hard Drives, Diskette Drives, CD-ROM Drives
	Date Created	28-01-99
	Last Updated	28-01-99
	Revision Date
	Brand	IBM Aptiva
	Product Family	Aptiva
	Machine Type	2144, 2168
	Model	22P; 24P; 25P; 29P; 14P; 26P; 62P; 66P; 16P; 82P; 86P; 27P; 83P; 22F; 24F; 25F; 26F; 62F; 27F; 18P; 19P; 20P; WM1; WM2; SW2; 743; 843; 744; 754; 853; 854; 755; 766; 866; 784; 785; 787; 887; 789; 889; 797; 745; 767; 855; 756; 786; 782; 788; 888; 792; 798; 768; 856; 857; 8K2; S86; S82; T82; H55; H66; H77; H78; H89; H92; H67; H80; H81; H90; H93; L55; L66; L77; L78; L89; L92; L67; L80; L81; L90; L93; K66; K77; KB1; KB2; K78; K89; K92; KB3; K67; K80; K81; KB4; MB4; KB5; MB5; K90; K93; KB6; X65; X70; X88; X79; X89; X90; Y65; Y70; Y78; Y84; Y88; Y79; Y89; Y90; 26J; 68J; 62J; 27J; 28J; 63J; 64J; 65J
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes