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15.565 bytes |
Service Hints & Tips |
Document ID: DETR-44KJR8 |
Aptiva - 2144/2168 (SL-C) Diagnostics - Fax/Modem adapter
Applicable to: World-Wide
Note: Modems that are factory-installed in IBM Aptiva SL-C system units
are fax/modems with a cable and connector to enable Wake Up on Ring
software. Models with voice modems installed also have a voice
modem cable connected to the sound adapter card.
If the factory-installed modem has been replaced with a different
internal modem, Wake Up on Ring may not be supported unless the
replacement modem has a 2-pin Wake Up on Ring keyed connector (see
"Factory-Installed Modem Jumper and Switch Settings" in topic 5.3).
___
|001|
|___|
- Power off the system unit.
- Remove all adapter cards from the riser card except for the modem and
sound adapter card if factory installed.
- Remove all external devices except for the keyboard and mouse.
- Disconnect all telephone cables from the rear of the modem adapter card.
- Insert the Advanced Diagnostics diskette in drive A.
- Refer to "Factory-Installed Modem Jumper and Switch Settings" in
topic 5.3 to set the switches for COM1. The 14400 bps FAX/modem adapter
card does not require jumper settings but uses switches attached to the
modem bracket.
- Power on the system unit.
- Make a note of any error messages, then press Esc.
- Press 0 (SYSTEM CHECKOUT), then press Enter.
- Add the modem adapter to the list of installed devices, if not already
present.
- Press Y, then press Enter.
- Press 0 (RUN TEST ONE TIME).
- Select 101 (MODEM ADAPTER), then press Enter.
- Follow the prompts and perform the modem tests.
DID YOU RECEIVE AN ERROR CODE OR INCORRECT AUDIO RESPONSE?
Yes No
| |
| |__
| |002|
| |___|
| - Reconnect the telephone cable.
| - Link to a computer service, such as a bulletin board or to another
| computer.
| DID THE MODEM COMMUNICATE?
| Yes No
| | |
| | |__
| | |003|
| | |___|
| | - Check the outside phone line by connecting a working telephone
| | to the telephone wall jack. Listen for a dial tone.
| | - If the phone line is good, replace the modem. If the symptom
| | remains, replace the system board.
| | - If the phone line is bad, tell the customer to contact the
| | telephone company. The modem does not need replacing.
| |
| |__
| |004|
| |___|
| DOES THE SYSTEM FAIL TO WAKE UP WHEN THE WAKE UP ON RING FEATURE IS
| ENABLED IN THE CONFIGURATION UTILITY?
| Yes No
| | |
| | |__
| | |005|
| | |___|
| | - The Wake Up on Ring feature is working normally. If the
| | symptom remains, go to "Index of Symptoms, Messages, Error
| | Codes, or Beeps" in topic 2.2.
| |
| |__
| |006|
| |___|
| - Power off the system unit.
| - Power on the system unit and press F1 while the memory count is
| running.
| - In the Configuration Utility, press the Page Down key until you see
| Page 3 of 4 (Rapid Resume Features). (If you cannot scroll through
| 4 pages, replace the system board.)
| - Press the key to disable or enable both the Wake Up on Ring
| fields.
| CAN THE WAKE UP ON RING FEATURE BE ENABLED IN THE CONFIGURATION
| UTILITY?
| Yes No
| | |
| | |__
| | |007|
| | |___|
| | Replace the system board.
| |
| |__
| |008|
| |___|
| - Check the Wake Up on Ring feature cable from the system board to
| the modem for continuity. Replace if necessary.
| - Check for proper installation of the Wake Up on Ring jumper cable.
| See "System Board Layouts--Machine Types 2144 and 2168" in
| topic 5.1.
| DOES THE SYSTEM WAKE UP WHEN WAKE UP ON RING IS ENABLED IN THE
| CONFIGURATION UTILITY?
| Yes No
| | |
| | |__
| | |009|
| | |___|
| |
| | Note: If the phone lines attached to the modem have experienced
| | a high voltage surge (struck by lightning, for example),
| | first replace the modem and go to Step 001.
| |
| | Replace the system board.
| |
| |__
| |010|
| |___|
| The modem is functioning correctly.
| ______________________________________________________________________
|
|__
|011|
|___|
IS THE ERROR CODE 101XX?
Yes No
| |
| |__
| |012|
| |___|
| If the audio tones are incorrect, check the jumper and switch
| settings. If that does not correct the problem, replace the modem.
|
|__
|013|
|___|
- Power off the system unit.
- Plug the modem adapter card into a different riser card slot.
- Power on the system unit.
- Run the modem adapter tests.
DID THE SYMPTOM REMAIN?
Yes No
| |
| |__
| |014|
| |___|
| Replace the riser card.
|
|__
|015|
|___|
DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM?
Yes No
| |
| |__
| |016|
| |___|
| Go to "Start" in topic 2.1.
|
|
|__
|017|
|___|
- Power off the system unit.
- Reconnect the riser card.
- Remove the modem adapter card from the riser card.
- Power on the system unit.
- Check the voltages at pins B3, B5, B7, and B9 on the top of the riser
card.
B3 = +5 V dc
B5 = -5 V dc
B7 = -12 V dc
B9 = +12 V dc
Figure 2-8. Riser Cards - Machine Types 2144 and 2168
ARE THE VOLTAGES CORRECT?
Yes No
| |
| |__
| |018|
| |___|
| Replace the riser card. If the symptom remains, replace the system
| board.
|
|__
|019|
|___|
Check all jumper and switch settings.
If the symptom remains, replace the modem adapter card.
- or -
Replace the system board.
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Search Keywords |
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Document Category |
Diagnostics, Modems | |
|
Date Created |
28-01-99 | |
|
Last Updated |
28-01-99 | |
|
Revision Date |
| |
|
Brand |
IBM Aptiva | |
|
Product Family |
Aptiva | |
|
Machine Type |
2144, 2168 | |
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Model |
22P; 24P; 25P; 29P; 14P; 26P; 62P; 66P; 16P; 82P; 86P; 27P; 83P; 22F; 24F; 25F; 26F; 62F; 27F; 18P; 19P; 20P; WM1; WM2; SW2; 743; 843; 744; 754; 853; 854; 755; 766; 866; 784; 785; 787; 887; 789; 889; 797; 745; 767; 855; 756; 786; 782; 788; 888; 792; 798; 768; 856; 857; 8K2; S86; S82; T82; H55; H66; H77; H78; H89; H92; H67; H80; H81; H90; H93; L55; L66; L77; L78; L89; L92; L67; L80; L81; L90; L93; K66; K77; KB1; KB2; K78; K89; K92; KB3; K67; K80; K81; KB4; MB4; KB5; MB5; K90; K93; KB6; X65; X70; X88; X79; X89; X90; Y65; Y70; Y78; Y84; Y88; Y79; Y89; Y90; 26J; 68J; 62J; 27J; 28J; 63J; 64J; 65J | |
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