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3.770 bytes |
Service Hints & Tips |
Document ID: JBAR-3UGJF8 |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
IBM PC300GL (Type 6272, 6282) - System hangs and Trap errors with 512KB L2 cache (EMEA Only)
Applicable to: EMEA
SYMPTOM:
IBM PC300GL Series 6272/6282 systems with 512KB L2 cache installed may intermittently exhibit the following error indications:
1. OS/2 Warp 3.x or 4.x - Trap 000D and 000E errors.
2. Microsoft Windows NT 3.xx or 4.x Blue Screen system hang condition.
3. Microsoft Windows 95 General Protection Faults (GPF) and system hang conditions.
4. System hangs when running Scandisk or Check Disk (CHKDSK) fixed disk utilities.
PROBLEM ISOLATION AIDS:
Verify that the Software/Hardware is the correct level for the machine and the setup/install for the Software/Hardware is correct.
The 512KB cache module in this case can be identified by the following part numbers :
OPTION P/N - 92G7336
FRU P/N - 42H2781
ASSEMBLY P/N - 40H8146
Remove the 512KB L2 cache module from the system and attempt to recreate the error. If the error can be recreated, or reoccurs with the cache module removed, this tip does not apply. Continue with normal problem determination to isolate the failing FRU or application.
If the error cannot be recreated, or does not reappear with the 512KB L2 cache module removed, suspect a failing L2 cache module.
FIX:
If the system is exhibiting failures consistent with these symptoms stated above AND the failure has been verified using the Isolation Aids and the cache module description, contact the IBM HelpCenter for additional assistance or replace the cache with the following part :
IBM FRU P/N - 61H1048 containing ASSEMBLY P/N - 61H0518
This FRU is ONLY to be used for field failure replacement of 512KB cache modules in PC300GL Series 6282/6272 systems.
Windows 95 and Windows NT are trademarks of Microsoft Corporation.
SAS KEYWORDS:
D/T6272 D/T6282 6272 6282
42H2781 40H8146 92G7336 61H1048
SERVICER ONLY FTSGNK 512KB
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Search Keywords |
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Hint Category |
Lock-up/Hang, Memory, Retain, Windows 95, Windows NT | |
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Date Created |
14-05-98 | |
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Last Updated |
15-05-98 | |
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Revision Date |
14-05-99 | |
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Brand |
IBM PC | |
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Product Family |
PC 300GL | |
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Machine Type |
6272, 6282 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
H044730 | |
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Reverse Doclinks |