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Service Hints & Tips

Document ID: JBAR-3U2J7M

IBM IntelliStation/IBM PC - DMI 2.0 does not recover from suspend mode in Windows 95

Applicable to: World-Wide

SYMPTOM:
After a client system is woken up from suspend mode, the Desktop Management Interface (DMI) application becomes unresponsive.

PROBLEM ISOLATION AIDS:
This tip may apply to all Commercial Desktop (CDT) and IBM IntelliStation systems preloaded or installed with Windows 95 and using DMI version 2.0.

Symptoms or error conditions may include:

1. After a system returns from suspend, DMI information is not accessible.

2. Win32sl (DMI 2.0 Service Provider) may cause a page fault.

3. LANDesk Client Manager may no longer be available.

FIX:
The suspend feature in Windows 95 must be disabled if DMI, Netfinity, Alert-on-LAN, or similar applications are being used for remote system management.

Windows and Windows 95 are trademarks of Microsoft Corporation.

SAS KEYWORDS:
PWS PWSERR PWSCOMM PWSOPER
CDT CDTERR CDTCOMM CDTOPER
D/T6889 6889 UNCLASSIFIED 88702

Search Keywords

Hint Category

Retain, Software Installation/Configuration

Date Created

30-04-98

Last Updated

13-01-99

Revision Date

13-01-2000

Brand

IBM IntelliStation, IBM PC

Product Family

M Pro, Z Pro, PC 300GL, PC 300XL, PC 300PL, PC 330, PC 350, PC 365, PC 730, PC 750

Machine Type

6888, 6889, 6898, 6899, 6272, 6282, 6284, 6561, 6591, 6588, 6562, 6592, 6862, 6892, 6577, 6587, 6589, 6877, 6887

Model

various

TypeModel

Retain Tip (if applicable)

H163517

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