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Service Hints & Tips

Document ID: MIGR-47G6Q7

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

IBM IntelliStation/IBM PC - High speed USB devices fail to function properly

Applicable to: LA, AP-N, AP-S

Symptom:
High speed USB (Universal Serial Bus) devices such as scanners, digital cameras, printers, and displays may hang, fail to function properly or not be recognized by application software. Keyboards and mice are low speed devices and are not affected.

Problem isolation aids:
A limited number of systems within the following machine types may be affected by this problem.

IBM PC 300GL - 6265, 6275, and 6285
IBM PC 300GL - 6272, 6282, and 6284
IBM PC 300PL - 6562 and 6592
IBM PC 300PL - 6862 and 6892
IBM IntelliStation E Pro - 6893
IBM IntelliStation M Pro - 6889 and 6898
IBM IntelliStation Z Pro - 6865

This tip applies only when all of the following conditions are met:

• The operating system is Microsoft Windows 95 versions B or C, or Microsoft Windows 98
• Windows Device Manager does not identify any problems
• The failing device is a scanner, digital camera, printer, display, or other high speed USB device
• The device has been properly installed and configured per vendor provided instructions

Fix:
Once it is determined that a hardware problem exists, use normal service procedures to replace the system board.

Current system board FRU numbers are as follows:

• Family	Machine Type	Current FRU
  IBM PC 300GL	6265, 6275, and 6285	61H2347
  IBM PC 300GL	6272, 6282, and 6284	*
  IBM PC 300PL	6562 and 6592	*
  IBM PC 300PL	6862 and 6892	61H2322
  IBM IntelliStation E Pro	6893	11L1622
  IBM IntelliStation M Pro	6889	03N2499
  IBM IntelliStation M Pro	6898	*
  IBM IntelliStation Z Pro	6865	00N3272

  
  

  
  * System boards for this machine type are not available from normal FRU stock and must be ordered from your regional HelpCenter. The following information must be provided for each failing system.
  
  

  • Customer Name
  • Customer Phone Number
  • Company Name
  • Machine Type and Model
  • Serial number
  • Shipping address
  
  

  
  In the U.S., contact the IBM HelpCenter at 1-800-772-2227.
  
  Note: "Worldwide HelpCenter Phone List" is available at the following URL:
  http://www.pc.ibm.com/support?page=YAST-3P2QYL
  
  This tip will be updated as soon as system boards are available from normal FRU stock for additional machine types.
  
  SAS KEYWORDS:
  PSY2 CDTBRD D/T6265 SERVICER ONLY
  D/T6285 D/T6892 D/T6893 D/T6862
  D/T6889 D/T6865 D/T6272 D/T6284
  D/T6562 D/T6592 D/T6898 D/T6275
  H166391
  
  
  
  
  

  
  

  	Search Keywords
  	Document Category	Retain
  	Date Created	01-05-99
  	Last Updated	18-05-99
  	Revision Date	26-05-2000
  	Brand	IBM IntelliStation, IBM PC
  	Product Family	M Pro, E Pro, Z Pro, PC 300GL, PC 300PL
  	Machine Type	6893, 6889, 6898, 6272, 6275, 6282, 6285, 6562, 6592, 6862, 6892, 6284, 6865, 6265, 6897
  	Model	All
  	TypeModel
  	Retain Tip (if applicable)
  	Reverse Doclinks and Admin Purposes