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3.629 bytes |
Service Hints & Tips |
Document ID: MIGR-47UU4K |
Network Station - How to access: MetaFrame/WinFrame Support
Applicable to: World-Wide
Problem:
MetaFrame/WinFrame Support--Accessing Citrix's Knowledge Base and Support Forums
Solution:
The following information will assist you in accessing the Knowledge Base and Support Forums through Citrix's home Web site. These resources contain discussions on issues between actual users of MetaFrame/WinFrame and information on fixes from Citrix support personnel. The information obtained through Citrix's website should be used with the understanding that IBM does not directly provide support for issues that strictly relate to MetaFrame/WinFrame and is not responsible for any issues arising out of the use of information from Citrix's Web site.
The URL for Citrix's home website is http://www.citrix.com .
Click on the word "Support" in the left-hand section, and you will go to the Citrix Technical Support page. At the bottom of the page are links (with descriptions from Citrix's page) to areas such as :
Citrix Troubleshooting Wizard
An easy-to-use tool providing dynamic step-by-step troubleshooting guidance through a variety of basic and advanced WinFrame technical configuration issues.
Citrix FTP Server
Contains Service Pack updates and software fixes.
Online Knowledge Base
Tap into the cumulative knowledge and experience of the Citrix Technical Support and Development Engineers any time, day or night. There's an extensive collection of technical support articles, troubleshooting tips, white papers and other useful information so you can better maintain and troubleshoot your Citrix products. Available in an HTML interface.
Citrix Support Forums
Interactive online forums for discussing features and technical issues of Citrix products.
No userid or password is required for using the Citrix Troubleshooting Wizard, the Citrix FTP Server, the Online Knowledge Base, or the Other Support Options Web pages. The Citrix Support Forums do not require a userid and password to browse the contributions/questions, but if you want to participate in the forums, you will have to register for a userid and password .
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Document Category |
System Administration Tools | |
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Date Created |
14-05-99 | |
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Last Updated |
13-05-99 | |
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Revision Date |
17-11-99 | |
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Brand |
Network Computers, IBM Network Station | |
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Product Family |
AS/400 - Network Station, S/390 VM/ESA - Network Station, S/390 OS/390 - Network Station, RS/6000 - Network Station, OS/2 Warp Server - Network Station, NT Server - Network Station | |
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Machine Type |
8361, 8362 | |
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Model |
All | |
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Reverse Doclinks |