ThinkVantage Rescue and Recovery for Microsoft(R) Windows(R) 2000 and XP Version 3.00.0027 Installation Readme The ThinkVantage Rescue and Recovery(TM) program is a simple managed-recovery utility that protects computers from software-related system failures. In the event of a system failure, you can use the Rescue and Recovery program to restore the contents of the primary hard drive to a previously saved state. The ThinkVantage Rescue and Recovery program also provides an environment that runs independently of the Microsoft(R) Windows(R) operating system. Because the Rescue and Recovery workspace exists separately from Windows, it provides a safe place from which to perform rescue and recovery operations that might not be possible from the Windows environment Supported systems ================= For a list of supported systems, visit http://www.lenovo.com/think/support/site.wss/document.do?sitestyle=lenovo&lndocid=TVAN-EAPRNR This version of Rescue and Recovery may also work with other systems that meet the system requirements. However, no testing has been done with these systems and no support is provided for using Rescue and Recovery on any system other than those listed in "Supported systems." System requirements =================== - Update your system to the latest BIOS - 1.5GB of free space on your hard drive (base install uses 930MB, does not include Rescue and Recovery backups) - 256MB of memory is recommended - Microsoft Windows XP with Service Pack 1 or later; or Windows 2000 with Service Pack 3 or higher - 8MB or less of VRAM shared memory set in BIOS Software versions to use with this release ========================================== Software needed to operate the Rescue and Recovery program include the following: - Microsoft Internet Explorer 5.5 (or higher) - Microsoft Windows 2000 SP3 (or higher) - Microsoft Windows XP - Norton AntiVirus 2004: If you have a computer with Norton AntiVirus 2002 or 2003, you are eligible for a free upgrade to Norton AntiVirus 2004. What you will need ================== If your system has previous versions of Rescue and Recovery or Client Security Software already installed, you may need to perform other steps to get this software to install properly. For more information about various installation scenarios, go to the following URL: http://www.lenovo.com/think/support/site.wss/document.do?sitestyle=lenovo&lndocid=TVAN-RNRINS Downloading the package ======================= 1. Click the file links to download the files from the Web page. 2. When prompted, select a drive and directory in which to save the downloaded files. Installing the package ====================== 1. Click Start, select Find or Search, then click Files and folders. 2. Type setup_tvtrnr3_1025en.exe in the search field, then click Find Now. This will locate the file you just downloaded. 3. Double-click the setup_tvtrnr3_1025en.exe icon. The necessary files will be extracted to the C:\IBMTOOLS\APPS\IBMRNR directory and the installation should start automatically. 4. Follow the onscreen instructions to complete the installation. Accessing the Rescue and Recovery workspace =========================================== In the event of a complete hard disk failure, you can open the Rescue and Recovery workspace by booting from rescue media (either a Rescue and Recovery CD or a USB hard disk configured as a Rescue and Recovery device). You can create rescue media from the Windows XP or Windows 2000 Start menu. Accessing the Rescue and Recovery workspace requires different procedures depending on the type of computer you are using. For instructions, refer to one of the following: ThinkCentre and NetVista computers -------------------------------------- Note: This procedure might not work on some older NetVista computers. If this procedure does not work, follow the procedure for Other brands and manufacturers' computers. 1. Turn off your computer. 2. Press and hold F11 or Enter. 3. Turn on your computer. 4. When you hear beeps or see a logo screen, release F11 or Enter. 5. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. ThinkPad computers ---------------------- Note: If your ThinkPad computer does not have a blue Access IBM button or you cannot enter the Rescue and Recovery workspace using the blue Access IBM button, follow the procedure for Other brands and manufacturers' computers. 1. Turn off your computer. 2. Turn on your computer. 3. Watch the screen carefully. When you are prompted to press the button, immediately press and release the blue Access IBM button. 4. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Other brands and manufacturers' computers ----------------------------------------- 1. Turn off your computer. 2. Turn on your computer. 3. Watch the screen carefully. When you are prompted to press F11, immediately press and release F11. 4. If you set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Considerations ============== To get the latest information regarding the Rescue and Recovery program, visit: http://www.lenovo.com/think/support/site.wss/document.do?sitestyle=lenovo&lndocid=TVAN-EAPRNR To view Hints & Tips associated with the Rescue and Recovery program, do the following: Click Hints & Tips. In the Brand field use the drop-down menu to select ThinkVantage technologies. In the Family field use the drop-down menu to select Rescue and Recovery, then click Continue. The following are considerations associated with the Rescue and Recovery environment: Consideration 1 No wireless or dial-up capability exists from the Rescue and Recovery workspace. Only wired Ethernet is supported. Consideration 2 All pointing devices will operate as a two-button device within the Rescue and Recovery workspace. For example, just as the third button of a three-button mouse is not supported in the Rescue and Recovery workspace, the scrolling capability of an ScrollPoint(TM) mouse is not supported. Consideration 3 Depending on the video adapter installed on your computer, there might be a series of flashes when the Rescue and Recovery workspace is opened. Consideration 4 The browser used in the Rescue and Recovery workspace has been modified to provide enhanced security. As a result, some browser functions have been deleted. Consideration 5 If you are booting from the Rescue and Recovery CD, the CD must remain in the drive in order to perform rescue and recovery operations. Consideration 6 The Master Boot Record (MBR) must be configured properly for the Rescue and Recovery application to function properly. When possible, the Rescue and Recovery application attempts to ensure the proper configuration of the MBR. This can only occur if the Rescue and Recovery application is installed after other applications that requires the MBR. Consideration 7 If you install Windows 2000 and there is a USB memory key attached to the computer at the time of installation, then a TXTSETUP.SIF is inserted in the C drive root directory. If you attempt to enter the Rescue and Recovery workspace with the TXTSETUP.SIF in the C drive root directory, your computer will not boot into the Rescue and Recovery workspace successfully. To prevent this problem, either detach the USB memory key before installing Windows 2000 or delete or rename the TXTSETUP.SIF file in the C root directory before entering the Rescue and Recovery environment. Consideration 8 The Rescue and Recovery program only supports Norton AntiVirus 2004 (or higher). If you have a computer with Norton AntiVirus 2002 or 2003, then you are eligible for a free upgrade that can be obtained directly from Symantec by visiting www.symantecstore.com/110005. Consideration 9 Rapid Restore Ultra 3.0 and prior versions are not compatible with the Rescue and Recovery program. If you install the Rescue and Recovery program and previous versions of Rapid Restore Ultra are installed, then the Rescue and Recovery program prompts you to uninstall any previous versions of Rapid Restore Ultra including all backups made by prior versions of the program during installation of the Rescue and Recovery program. Consideration 10 The video RAM that came with your computer might have a default capacity that is less than 8MB. Having a video RAM lower than 8MB might adversely affect performance of the Rescue and Recovery program. For computers using shared memory, the video RAM must be set between 4MB and 8MB. Video RAM is changed by entering BIOS on your computer. Consideration 11 You can use a USB memory key to rescue files within the Rescue and Recovery workspace. However, you cannot boot from a USB memory key. Consideration 12 The Rescue and Recovery workspace does not support booting from a DVD-RAM disc. As a result, do not create rescue media, Product Recovery CDs, backups, or archive backups where the first disc of the set is DVD-RAM media. Other DVD formats are supported. Consideration 13 computers that have a hidden protected area (HPA), also referred to as PARTIES, and have the Rescue and Recovery program installed will not be able to boot into either the PARTIES or Rescue and Recovery workspace after recovering the original factory contents. To enable the PARTIES area again, restore a backup using either the Rescue and Recovery program in the Windows environment or by booting from rescue media and then uninstall the Rescue and Recovery program. Consideration 14 Close all applications before attempting to restore from the Rescue and Recovery workspace. Failing to close applications might lead to performance problems. Consideration 15 When restoring the operating system and application from a Rescue and Recovery backup, you might need to reinstall applications that have been added since the creation of the selected backup. Consideration 16 To restore original factory contents on computers that have the Rescue and Recovery 1.0 program installed, reinstall the Rescue and Recovery program after restoring the original factory contents. After reinstalling the Rescue and Recovery 2.0 program perform a backup operation . It is a good idea to dispose of old rescue media and to create new rescue media after the Rescue and Recovery 2.0 program is reinstalled. Consideration 17 For security purposes, it is a good idea not to backup to a shared network drive from a computer that is logged on with administrative privileges. However, if a computer with administrative privileges does backup to a shared network drive, the computer will no longer have read/write access to the drive. In order to delete any backups from the shared network drive you will need to either provide write access to the computer after performing the backup operation or log in as another user without administrative privileges. Consideration 18 Booting from a diskette typically takes more time than booting from other types of media. After you boot from the Recovery Repair Diskette, a menu selection is displayed before all of the information on the diskette is loaded. Wait for all diskette activity to end before making any menu selections. Ensure that the diskette LED light is not on to determine that all diskette activity has ended. Making selections while the Recovery Repair Diskette is still loading might result in making unintended menu selections. Consideration 19 When Rescue and Recovery is installed without the Client Security Solution application, the embedded security chip is still used, when available, to secure backups. Consequently, TPM utilities are installed to help manage the security chip, such as a utility to enable or disable the security chip and a utility for clearing the chip lockout state. These tools are available only through a command-line interface. These executable files for these tools are found in the following directory: Program Files\ThinkVantage\Client Security Solution For more information on these utilities, see the ThinkVantage Rescue and Recovery Deployment guide. Consideration 20 Embedded security chip utilities: The Rescue and Recovery application will still make use of the embedded security chip, if one is available, for securing backups even when the Client Security Solution program is not installed. In this installation scenario, the utilities for managing the TPM are installed, including an applet for enabling or disabling the embedded security chip and an applet for clearing the chip lockout state. To run an embedded security chip utility, go to the C:\Program Files\IBM ThinkVantage\Client Security Software directory. The available utilities are as follows: - To enable or disable the embedded security chip, run the tpmenable.exe file. - To clear an embedded security chip that is in a lockout state due to excessive incorrect authentication attempts, run the css_clearlockout.exe file. Consideration 21 The original Rescue and Recovery authentication method is not restored automatically following a reinstall operation. The original Rescue and Recovery authentication method might not be restored after reinstalling the Rescue and Recovery - Client Security Solution application-- even when the original security keys are saved. When this situation occurs, the Client Security Solution application enables the user to change the login settings by clicking Advanced, then clicking Change Logon Settings. Consideration 22 The Rescue and Recovery application might request that you establish a BIOS administrator password. This request actually refers to a BIOS supervisor password. Consideration 23 The Rescue and Recovery application synchronizes backups saved in multiple locations. Consequently, if you de-select the local drive, create a backup, and then later re-select the local drive for future backups, all backups in all locations will be deleted upon creation of a new local base backup. Consideration 24 Windows 2000 does not notify users of intermittent network disconnections. Consequently, some scheduled events might not occur as scheduled. Consideration 25 When creating a backup using the Rescue and Recovery application, an intermittent network disconnection might cause the following error message to be displayed: "Windows - Delay write fail: Windows was unable to save all the data for the file [location]. The data has been lost. The error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere." If this occurs, restart the backup operation. Consideration 26 The pre-populated, default user of the Rescue and Recovery workspace might be different than the pre-populated, default user of the Windows environment. Consideration 27 The Rescue and Recovery program "create a migration file" process might not capture all EFS-encrypted files. Migration files created from within the Rescue and Recovery workspace are not able to access EFS-encrypted files. Consequently, migration files created from within the Rescue and Recovery workspace will contain no files encrypted using the Microsoft Encrypting File System (EFS) format. Similarly, migration files created from within the Windows environment will contain only the EFS-encrypted files of the current user. EFS-encrypted files of other users on the computer will not be captured in the migration file for this user. Consideration 28 The Rescue and Recovery program cannot back up EFS-encrypted files that are in use and locked by the operating system. Problems corrected in recent versions of the software: ================================================== This following information provides details for problems which have been corrected in recent versions of the software. Rescue and Recovery (Restore OS and Apps feature) does not support Netscape 7.62 (obsolete version). Users should go to the Netscape site and download the latest version. IBM Rescue and Recovery - Installation: IBM Rescue and Recovery fails to install on systems with Microsoft Service Pack 2, Intel Dothan or Prescott processors when the following BIOS setting is enabled: Bios -> Security -> Memory Protection -> Execution Prevention --> Enabled. IBM Rescue and Recovery - Un-installation: After uninstalling IBM Rescue and Recovery, an error event is logged in the event viewer on each subsequent boot: Service Control Manager The following boot-start, or system-start driver(s) fail to load: ANCSQ IBM Backup and Restore - base backup deletion: When taking a backup on a USB hard drive, the existing base backup stored on the local hard drive might be deleted. This problem only occurs when the selection is made to make the USB HDD bootable and the selection for the Local HDD in "Choose where you want to save your backups" is unchecked. IBM Backup and Restore – Merging backups failure: In certain rare instances, the process of merging backup data might never complete. This failure occurs when compression information is split between two files. If this problem occurs the current backups cannot be updated and a new base backup must be created. IBM Backup and Restore - Backup failure: Backing up a file with an invalid path length might cause the program to crash. Due to ambiguity in Microsoft standards on maximum path length, IBM Backup and Restore cannot back up files with a path length of 260 characters or greater. The program will recognize the path-length issue, but will not back up a file with invalid path information. IBM Backup and Restore - Restore failure: The ‘Restore my Entire hard drive’ from network or CD function might not work correctly when you choose to restore only Operating System and Applications from a backup that is not stored locally. IBM Backup and Restore - Restore failure: Restoration might fail on a system with a large number of files protected by the IBM File and Folder Encryption program. This problem can occur when there are more than approximately 4000 encrypted files on the system. When this occurs, the program hangs and the restoration process never completes. IBM Backup and Restore - Restore failure: Restoring with the option to ‘restore operating systems and applications only’ may not work correctly if the backup is stored on a second hard drive. The operation appears to complete very quickly, but no files are restored. Trademarks ========== The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkCentre ThinkPad ThinkVantage Rescue and Recovery Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. (C) Copyright Lenovo 2005. (C) Portions Copyright IBM Corp. 2005. All rights reserved.