H166166:  WINDOWS NT 4.0 WILL NOT INSTALL WITH 4GB OF SYSTEM MEMORY


 SYMPTOM:

 System Exception Errors during installation of Windows NT.

 PROBLEM ISOLATION AIDS:

 - The system is a Netfinity 5500-M20 server, Type 8662,
   any Model.

 - The system is configured with more than 2GB of memory.

 - Windows NT 4.0 is being Installed on the System.

 - The system's Diagnostics Pass.


 FIX:

 This is a problem with Windows NT 4.0. Check the Microsoft
 Website for the availability of permanent fix for this problem.

 The Microsoft Website is at http://www.microsoft.com

 WORKAROUND:

 1. Remove the memory riser card from the system and remove
 enough memory to leave 2GB (Two Gigabytes) or less installed.

 2. Reinstall the memory riser card.

 3. Go into Set-up and configure the system for the new amount
 of installed system memory.
 4. Install Windows NT 4.0 and SP4 pack or above. After Windows
 NT 4.0 has been fully configured and loaded (displaying the
 desktop); do the following:

      1. Shutdown Windows NT 4.0.
      2. Remove the memory riser card.
      3. Reinstall all memory.
      4. Reinstall the memory riser card.
      5. Go into set-up and configure the system for the new
         amount of installed memory.

 NOTES:

 - FixPack 4 or greater should be installed before the remaining
   memory is added.

 - Not following the above steps will cause Windows 4.0 NT to
   crash at some point during the installation.

 TRADEMARKS:

 Microsoft, Windows, Windows NT, and the Windows logo are
 trademarks of Microsoft Corporation in the United States and/or
 other countries.



DATE: March 29, 1999