H164905:  REMOTE CONNECTION LOST WHEN RUNNING DIAGNOSTICS


 SYMPTOM:

 When Netfinity 5500 diagnostics, version 2.00, is run remotely
 and "Run Quick Test" is selected the remote connection will be
 lost during the test. This occurs when the "Restart Service
 Processor Test" runs which resets the remote connection being
 handled by the service processor.

 PROBLEM ISOLATION AIDS:

 - The system is a Netfinity 5500 server, Type 8660, any Model.

 - The system has the symptom described.

 FIX:

 In diagnostic version 2.01 the "Run Quick Test" will be altered
 to not include "Restart Service Processor Test". When this
 change is made it will be fine to run "Run Quick Test" remotely.

 WORKAROUND:

 When running diagnostics remotely do not select the
 "Run Quick Test".

 DETAILS:

 In the "Run Quick Test" of the diagnostics is included a
 "Service Processor Test". A subset of the "Service Processor
 Test" is a "Reset Service Processor Test". This test will reset
 the service processor which is handling the remote connection.



DATE: October 14, 1998