Record number:       H163582
   Device:              D/T6862
   Model:               M
   Hit count:           UHC00003
   Success count:       USC0000
   Publication code:    PC50
   Tip key:
   Date created:        O98/05/04
   Date last altered:   A98/05/04
   Owning B.U.:         USA

 Abstract:  CLIENTCARE INSTALLATION HANGS WITH IBM ANTIVIRUS


 SYMPTOM:
 After selecting to install IBM AntiVirus and ClientCare
 (which includes LANDesk and Smart Reaction) from the soft-
 ware installation utility in the IBM Welcome Center, the
 ClientCare installation hangs.

 PROBLEM ISOLATION AIDS:
 This tip applies, but is not limited to IBM PC300PL Series
 6862/6892 systems preloaded with Windows95.

 The hang condition may also be seen in other systems where
 the IBM Welcome Center Software Installation utility can be
 used to install IBM AntiVirus and other applications
 together.

 After IBM AntiVirus is installed, it minimizes itself to the
 taskbar and begins the initial virus scan. This scan activity
 may cause applications that install afterwards to hang during
 their installation.

 FIX:
 To correct the hang condition, allow IBM AntiVirus to
 complete its initial virus scan. Close IBM AntiVirus
 and restart the ClientCare installation.

 When selecting applications to install, IBM AntiVirus
 should be at the bottom of the application list so that
 it installs last and can be allowed to complete the initial
 virus scan.

 Windows and Windows95 are trademarks of Microsoft Corporation.

 SAS KEYWORDS:
    CDT                CDTERR             CDTOPER            PWS
    PWSERR             PWSOPER            D/T6862            D/T6892
    6862               6892               D/T8476            8476
    NETFINITY 3000     IBMAV              UNCLASSIFIED       92780