Record number: H162996 Device: D/T6898 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O98/03/12 Date last altered: A98/03/12 Owning B.U.: USA Abstract: MICROSOFT DESKTOP MANAGEMENT CONFLICTS WITH LANDESK SYMPTOM: After uninstalling Microsoft Desktop Management via the Install/Uninstall tab in "Add/Remove Programs," attempting to install LANDesk Client Manager returns an error message stating that Microsoft Desktop Management is still installed. PROBLEM ISOLATION AIDS: This tip applies to IBM IntelliStation M-Pro Series 6898 systems preloaded with Windows95 OSR 2.x. FIX: LANDesk Client Manager is incompatible with Microsoft Desktop Management. Microsoft Desktop Management must be uninstalled via the following steps: 1. Reboot the system and press to start Windows in Safe Mode. 2. Click the Start button, then go to Settings, Control Panel. 3. Double click "Add/Remove Programs" icon. 4. Click the Windows Setup tab. 5. Double click "Accessories." 6. Uncheck the Desktop Management box and click OK. 7. Restart Windows95. Windows and Windows95 are trademarks of Microsoft Corporation. SAS KEYWORDS: PSY2 PSY2ERR PSY2MISC PSVP PSVPERR PSVPMISC LDCM MDM 87992 87992F_1 D/T6898 6898 UNCLASSIFIED