Record number: H16267 Device: D/T6560 Model: M Hit count: UHC00000 Success count: USC0000 Publication code: PC50 Tip key: Date created: O97/06/30 Date last altered: A97/07/02 Owning B.U.: USA Abstract: CREATIVE LABS CDROM DOES NOT WORK IN IBM PC340 SYMPTOM: The customer may experience either of the following errors: 1. The system will hang with the CDROM installed as a master device on the secondary IDE controller. 2. The CDROM is no longer recognized after a warm boot when installed as a slave device on the primary IDE controller. PROBLEM ISOLATION AIDS: There are two problems. One or both may apply. 1. The IDE cable supplied with the Creative Labs CDROM is 24 inches long. EIDE specifications state that the cable length cannot exceed 18 inches. 2. The system is at flash BIOS level 21 or earlier. A timing delay difference between a warm boot and a cold boot has been identified in BIOS levels 21 and earlier. Cold booting the system will cause the CDROM to be re-recognized. FIX: 1. Obtain an IDE cable 18 inches or less. Contact your vendor or Creative Labs. 2. Update the flash BIOS to the current level. The current flash BIOS may be obtained from the PC Company BBS at 919-517-0001 or from the PC Company file library via the internet at "http://www.us.pc.ibm.com/searchfiles.html." Search on "LXJT" to obtain the most current level for the IBM PC340. SAS KEYWORDS: PSY2 PSY2MCD PSY2OPER PSY2ADPT PSVP PSVPMCD PSVPOPER PSVPADPT D/T6560 6560 HLPCT_3419 UNCLASSIFIED