Record number:       H162595
   Device:              D/T6561
   Model:               M
   Hit count:           UHC00016
   Success count:       USC0000
   Publication code:    PC50
   Tip key:
   Date created:        O97/12/19
   Date last altered:   A98/06/04
   Owning B.U.:         USA

 Abstract:  INTEL NDIS OID QUERY PROTOCOL ERRORS


 SYMPTOM:
 After installing LANDesk and restarting Windows95, the
 following, or similar errors occur:

   Fatal Exception Error 0E - VXD NDIS (04)
   Illegal Operation / Invalid Page Fault Lm78ci
   Error Message "C:\DMIloop"
   LANDesk Uninstall utility hangs the system.

 PROBLEM ISOLATION AIDS:
 This tip applies to IBM PC300GL Series 6561/6591 systems
 installed with an IBM or Intel 10/100 Ethernet adapter
 and preloaded with Windows95.

 The error condition may also be seen in systems installed
 with an IBM Token Ring adapter.

 This tip may also apply to other models of Commercial
 Desktop systems configured with Ethernet or Token Ring
 adapters, preloaded with Windows95, and installed with
 ClientCare/LanDesk.

 The INTEL NDIS OID Query protocol is installed during the
 installation of LanDesk.

 FIX:
 Unbind the Intel NDIS OID Query protocol from any
 installed adapters other than the IBM or Intel 10/100
 Ethernet or Token Ring adapters.

 1. In Control Panel, double click the Network icon.
 2. Double click the appropriate network adapter to open its
    Properties window.
 3. Under Bindings, uncheck the Query Protocol box.
 4. Click OK to save changes and restart Windows95.


 Windows and Windows95 are trademarks of Microsoft Corporation.

 SAS KEYWORDS:
    PSY2               PSY2ERR            PSY2COMM           PSY2ADPT
    PSVP               PSVPERR            PSVPCOMM           PSVPADPT
    D/T6561            D/T6591            6561               6591
    80786F_1           80786F_2           80786              UNCLASSIFIED
    D/T6275            D/T6285            6275               6285
    93013