Abstract: SYSTEM HANGS AFTER CHANGING RESOLUTION IN WINDOWS (WFW) SYMPTOM: After changing the screen resolution via the Main and System Setup icons, the system hangs after rebooting and attempting to start Windows for Workgroups. PROBLEM ISOLATION AIDS: This tip applies to the IBM PC300GL, Machine Types 6561/6591, installed with DOS and Microsoft Windows for Workgroups. FIX: Download and install the updated virtual keyboard driver, file name WG0974.EXE, from the Microsoft Internet support URL: www.microsoft.com/support Follow the instructions contained in the README.TXT file to apply the update. For those users who's system currently exhibits the hang condition, Windows access can be restored via the following steps: 1. Reboot the system, and, when presented with the line "Starting PC-DOS...", press the key to clean-boot the system to a C: prompt. 2. Run SETUP.EXE from the C:\Windows directory. 3. Reset the video resolution to plain VGA and reboot the system normally. Windows and Windows for Workgroups are trademarks of Microsoft Corporation. SAS KEYWORDS: PSY2 PSY2ERR PSY2OPER PSVP PSVPERR PSVPOPER D/T6561 D/T6591 6561 6591 80534 80534F_1 WFW UNCLASSIFIED