H161379: ECA012, 1.12GB, 2.25GB HARD DRIVE REPLACEMENT PURPOSE: This ECA provides for the replacement of some SCSI 1.12GB and 2.25GB hard drives in PC Server 300, 320, 325, 330, 500, 520, and 720 systems. The affected hard drives may experience read/write errors which could cause defunct drive(s) (DDD). See RETAIN records H131887 and H133326 for related information on defunct drives. ** EMEA version of H133326 is H044218 ** This ECA expires 10/31/98. FEATURES: Type, Machines Affected Model, With and/or Feature/Device B/M to be Service System Stage B/M Description Installed Hours Hours 8640 B/M0000000 PC SERVER SYSTEMS B/M0000000 01.5 01.3 8641 B/M0000000 WITH HARD DRIVES B/M0000000 01.5 01.3 8642 B/M0000000 IDENTIFIED BY THE B/M0000000 01.5 01.3 HARD DRIVE IDENTIFY UTILITY DISKETTE *********NOTE********* ****EMEA FIX TIMES**** 0.8HRS TRAVEL PER SITE 2.0HRS FILE REPLACE PHYSICAL CHECK: Some of the following hard drives are eligible for this ECA: - 1GB FRU p/n06H8560 (Option p/n94G2649 or p/n70G9861) - 2GB FRU p/n06H8561 (Option p/n94G2650 or p/n70G9862) Only those hard drives identified by the IBM Hard Disk Drive Identify Utility Diskette are to be replaced. Warm Boot ( ) the IBM Hard Drive Identify Utility Diskette (V2.10) available on the IBM PC Company BBS/WEB; the utility will report the SCSI ID(s) of the hard drives that need to be replaced. Note: It is important to Warm Boot the diskette as disk drive logs are analyzed by the utility diskette. PREREQUISITES: NONE COMPANION: ECA016 The "IBM Hard Disk Drive Identify Utility Diskette" ver. 2.10 or higher will prompt (at completion ) for the "PC Server 4.5-9.1GB Hard Drive Update Diskette" V 1.00 that is described in ECA016. CONCURRENT: NONE DETAIL: 1. Before going on-site, download the following diskettes: - "IBM Hard Disk Drive Identify Utility Diskette" ver. 2.10 or higher. - "PC ServeRAID Synch/Update Utility " ver. 1.20 or higher. The diskette images are available on the IBM PC Company BBS at 919-517-0001 or via the internet at the following URL: http://www.pc.ibm.com/us/files.html - At the Web page, Search on "Drive identify" or "ServeRAID synch" - Download the file. These files are self-extracting executable files that create diskettes. 2. Read and understand the detailed instructions in the README files of both diskettes before going on-site. 3. Ensure that the customer has a current backup of all data. 4. Follow the detailed instructions in the README file. 5. Warm Boot ( the Hard Disk Drive Identify Utility Diskette. 6. If hard drives need to be replaced, order the correct ECA012 drive/tray assembly using Code "B": 02K0300 - 2.25GB Hot-Swap Drive in type II tray assembly; (type II tray has a single green light pipe LED only) 02K0302 - 2.25GB Hot-Swap Drive in type III tray assembly (type III tray has two(2) LEDs (green and amber) and a power-off button) Note: If Code "B" is not used, the orders will be rejected. Note: The replacement drives are all 2.25GB and are assembled in hot swap trays. Order the correct drive/tray assembly. Note: For PC Servers without Hot-Swap disk drives, order the type II tray/drive assembly (FRU p/n02K0300), remove the tray and interposer, and install the jumper from the old drive. 7. If disk drives do not need replacing, remove the diskette, reboot the server, and exit this procedure. Notify the customer about the IBM White Papers which discuss Synchronization and preventative maintenance like "Data Scrubbing" for RAID systems. These IBM White Papers are available from the following IBM sources: - WEB URL: http://www3.pc.ibm.com/support?page=search Search for "White Paper" - WEB URL: http://www.pc.ibm.com/techconnect/tech/resource.html - FaxBack: 1-800-426-3395; documents 11202,11203,11204, & 11205 8. If the Hard Disk Drive Identify Diskette identifies disk drives to be replaced AND a ServeRAID Adapter is installed, read the important information below before replacing any disk drives. ---------------------------------------------------------------- âImportant: RAID-5 Servers with the IBM PC ServeRAID Adapter: â â â ---------------------------------------------------------------- âIf a customer with a ServeRAID RAID-5 array did not â âsynchronize or is NOT sure if synchronization was performed onâ âa RAID-5 array, prior to the installation of software or data â âto the hard drives, read the note below. â â â âIf synchronization was performed prior to installation, it is â âNOT necessary to run the Synch/Verify Utility noted below. â â â âNote: â âBefore shutting down the Server and before replacing any hard â âdrives in a RAID-5 Array on a Server with the IBM ServeRAID â âAdapter FRU p/n06H9334, FRU p/n76H6875, or FRU p/n76H3587, runâ âthe SYNCV1 Utility on the IBM PC ServeRAID Synch Verify Updateâ âDiskette to determine if synchronization was performed when â âthe Server was first installed. â â â âThe SYNCV1 Utility is run while the Server is up and running; â âit may take 15 minutes to 2 hours to complete depending on theâ âsize of the RAID arrays. Schedule the SYNCV1 during off-peak â âhours to minimize the impact on system performance. â â â âIf the Synch/Verify (SYNCV1) determines that one or more â âRAID-5 logical drives may not be synchronized, then downtime â âmust be scheduled to synchronize with the SYNCV2 Tool. â â â âThe SYNCV2 tool will also report the existence of media errorsâ âif they exist. By using the SYNCV1 and SYNCV2 tools, media â âerrors can be analyzed and data integrity issues can be â âidentified. â âOnce RAID-5 logical drives have been synchronized, they are â âsynchronized for the life of the logical drive. Future â âpreventative procedures such as Data Scrubbing should be â âperformed as outlined in RETAIN tip H134082. â ---------------------------------------------------------------- 9. Place the orange dot on the old drive and return to IBM. NOTE: Step 9 is extremely important in order to ensure that IBM receives credit from the vendor for these hard drives. 10.Place the ECA label on the rear of the Server indicating that ECA012 has been performed. Servicers replacing 1.12GB or 2.25GB drives with this ECA should order the part numbers above which have been set up specifically for use on ECA012 ONLY. The replacement drive(s) will ship with the following: - 2.25GB hard drive with tray - replacement instructions - orange dot to be placed on old drive returned to IBM - ECA label to be placed on the rear of the system Note: For normal service activity on 1.12GB and 2.25GB hard drives, use the normal FRU part numbers. NOTES: All parts must be ordered using Code B. ** EMEA Dealers: raise an EMERGENCY CLAIM ** This ECA will expire 10/31/98. IBM/TSS CEs should record all time and parts to Service Code 33, ECA012, Other Office 990. Date: December 30, 1997