H136594 - SERVER 720 WON'T BOOT AFTER FLASHING TO BIOS 10 SYMPTOM: The PC Server 720 (8642) completes POST but fails to boot the Operating System. PROBLEM ISOLATION AIDS: - The PC Server 720 was just flashed to BIOS level 10 FIX: Download ZPLUS.EXE from the IBM PC Co. Bulletin Board (BBS). The diskette image is located on a private directory so it must be accessed via the BBS dial-up interface and not via the WEB. Logon to the BBS using the following: First name: Server Last name: Hidden Password: Server After downloading ZPLUS.EXE, use the following procedure: 1. Expand the ZPLUS image onto a blank diskette. 2. Insert and boot to this diskette. 3. The following messages will appear: "Clearing CD boot data area" "Program complete" "Restart you server" 4. Remove the diskette and reboot to the Operating System. Not all systems flashed to BIOS 10 will experience this hang. ZPLUS clears the area of NVRAM causing the hang. An engineering investigation is currently in progress. This RETAIN tip will be updated when additional information is available. -------------------------------------------------------------- | Files are located on the PC Company Bulletin Board Service | | (BBS). The direct line for modem connection to the BBS is | | 1-919-517-0001 or tieline 255-0001. Contact the IBM PC | | HelpCenter at 800-772-2227 if download/installation | | assistance is needed. | | | | The Canadian BBS phone numbers are: | | Montreal: 514-938-3022, Toronto: 905-316-4255, | | Winnipeg: 204-934-2735, Vancouver: 604-664-6464. | | Canadian customers may contact IBM's HelpPC at 800-565-3344 | | if download/installation assistance is needed. | -------------------------------------------------------------- February 14, 1997