H134465 - SYSTEM HANG AFTER INSTALLING OS/2 S3 DRIVERS                       
                                                                                
                                                                                
 SYMPTOM:                                                                       
 IBM PS/2 Micro Channel 9576/77 i/s systems, and PS/ValuePoint                  
 6382/S, 6384/D and 6387/T systems may exhibit a system hang                    
 condition during IPL after installing the S3_16M video drivers                 
 for OS/2 2.11 and WARP 3.0.                                                    
                                                                                
 PROBLEM ISOLATION AIDS:                                                        
 During the installation of the S3_16M video device drivers, the                
 system may not request video driver diskette #2.  The                          
 installation will appear to complete successfully, however, on                 
 the final reboot to activate the changes, the system will hang                 
 with a blinking cursor in the upper left corner of the display.                
                                                                                
 FIX:                                                                           
 Boot the system using the OS/2 Utility Diskettes or a bootable                 
 DOS diskette.  Edit the OS/2 CONFIG.SYS file and locate the                    
 following series of video statements:                                          
                                                                                
       **SET VIDEO_DEVICES=VIO_SVGA                                             
         SET VIO_VGA=DEVICE(BVHVGA)                                             
         DEVICE=C:\OS2\MDOS\VSVGA.SYS                                           
         DEVINFO=SCR,VGA,C:\OS2\VIOTBL.DCP                                      
       **SET VIO_SVGA=DEVICE(BVHVGA,BVHSVGA)                                    
 **-Indicates the statements are either corrupted or missing.                   
                                                                                
 Correct/add the corrupted or missing statements.  The system                   
 should boot normally after correcting the CONFIG.SYS statements.               
                                                                                
 An updated version of the S3_16M video driver for OS/2 has                     
 been developed to eliminate this failure.  The update may be                   
 obtained from the IBM PC Company BBS system by calling                         
 1-919-517-0001.  The driver is located in the section titled                   
 "OS/2 Device Drivers".                                                         
                                                                                
 The driver may also be downloaded via the Internet from the                    
 IBM Personal Computer File Library located at the following                    
 Internet URL:                                                                  
             http://www.pc.ibm.com/files.html                                   
                                                                                
 The updated driver was posted on the PC Company BBS & web site                 
 on 09-11-1996.                                                                 
                                                                                
 S3 is a trademark of S3 Incorporated.