H133499 - Sony 17seII Display Not Seen as DDC Compliant SYMPTOM IBM PC 340 Series 6560 systems may fail to recognize the Sony MultiScan 17seII Display as a DDC compliant monitor in the Setup Utility and may cause display failures during operation. PROBLEM ISOLATION AIDS: During the setup of the Sony MultiScan 17seII display in the PC 340 6560 system Setup Utility, the option for DDC1 capability may not be shown as an available setting. This setting is only available if the system detects that the monitor attached is DDC1 or DDC2B compliant. The Sony MultiScan 17seII display is DDC1/DDC2B compliant. FIX: Use either of the following procedures to setup the Sony MultiScan 17seII maximum supported refresh rates: Systems using DOS/Windows 3.11 or OS/2 WARP 1- Press F1 during POST to access the Setup Utility. 2- Select Devices and I/O ports. 3- Select Video 4- Disable DDC 5- Select Custom Monitor type 6- Fill in the refresh rates for the Sony MultiScan display. 640X480 - 85 hz 720x400 - 70 hz 800x600 - 85 hz 1024x768 - 75 hz 1152x870 - 75 hz 1280x1024 - 75 hz 7- Press ESC twice. 8- Select Save and Exit Systems using Windows95 1- Boot to the Windows95 Desktop. 2- Click right mouse button on the Desktop. 3- Select Properties. 4- Select Refresh Rates. 5- Fill in the refresh rates for the Sony MultiScan display. 640X480 - 85 hz 720x400 - 70 hz 800x600 - 85 hz 1024x768 - 75 hz 1152x870 - 75 hz 1280x1024 - 75 hz 6- Click OK. Users with multiples of the SAME machine type may use the CMOSCOPY.EXE file available from the IBM PC Company BBS to copy a systems CMOS configuration to another system. This eliminates the need to manually configure each system using the Setup Utility. The file may be obtained from the PC Company BBS at 919-517-0001 or from the PC Company File Library via the Internet at the following URL: "http://www.pc.ibm.com/files.html" Windows & Windows95 are trademarks of the Microsoft Corporation.