H017829 - SAFE RECOVERY MESSAGE DURING INITIAL BOOT OF PC 300 SYMPTOM: IBM PC 300 Series 6577 and 6587 system preloaded with Windows95 may display a "Safe Recovery" message during the initial IPL of the operating system. The message will state the following: "Setup has encountered problems or did not complete a previous installation. Setup will skip the part of Setup that caused the problem last time." PROBLEM ISOLATION AIDS: During manufacture of a limited number of IBM PC 300 Series systems, an update was required for the preloaded software package. The affected systems were powered-on, updated, and powered-off. This update cycle prompts the Safe Recovery function on the next power-on and bootup cycle. The affected systems did not receive another power on/off to eliminate the Safe Recovery function from being displayed during end user installation. The affected systems can be identified by the date of manufacture printed on the IBM shipping carton or by the serial number of the system. Affected systems were manufactured between 5/01/96 and 5/24/96, and are within the serial number/model ranges listed below: 6577-59T --- S/N range = 23KMC00 - 23KMX64 6577-7AT --- S/N range = 23RR125 - 23RR325 6587-59T --- S/N range = 23AXPW0 - 23AYZM2 6587-5AT --- S/N range = 23WW000 - 23WW200 6587-7AT --- S/N range = 23DHD00 - 23DKT87 23DLA70 - 23DLA88 FIX: When the Safe Recovery message is displayed, the only option available to the user is to click on NEXT. The system will then go into the Windows95 License screens. The Safe Recovery screen will not return after the user has accepted the Windows95 License agreement. No software was lost or corrupted as a result of this problem.