H00993 - INTERNAL PROCESSING ERROR & SYSTEM HALTS ON PC 300/700 SYMPTOM: IBM PC 300 and 700 Series 6576, 6586, 6877 and 6887 systems may display an Internal Processing Error during IPL of OS/2. The Internal Processing Error will halt system operation after 5 seconds and require a power off/on cycle to clear the error. When the system is powered-on and the IPL process begins, the Internal Processing Error will display again. The system is not functional at this point. Following is the error message that is displayed at the time of failure: "The system detected an Internal (X = alpha numeric data Processing error at location which will vary by machine) # XXXXXXXXXXXXX - XXXX:XXXXXXX Internal Revision X.XXX, YY/MM/DD The system is stopped. Record all of the above information and contact your service representative." PROBLEM ISOLATION AIDS: Affected 6576, 6586, 6877 and 6887 systems contain the S3 Trio 64 & 64+ video chipset, AND the following software and firmware: - OS/2 version 2.11, WARP 3.0 or WARP Connect - IBM AntiVirus for OS/2 V2.3 or higher. - Version 2.80.16 or 2.80.18 S3 Trio 64/64+ Device Drivers for OS/2 or any video device driver that was written using the OS/2 DDK 3 (Device Driver Kit 3 - developers kit). Contact the manufacturer of the device driver to determine if OS/2 DDK 3 was used. The error occurs as a result of the OS/2 operating system running a portion of the DOS AUTOEXEC.BAT file during IPL. The AUTOEXEC.BAT file contains a command that starts the IBM AntiVirus program. The IBM AntiVirus program contains code that activates on a predetermined date to prompt the user to update the AntiVirus application. This code is activated when the AntiVirus program is 7 months or older. When the actual date reaches the predetermined date in the AntiVirus application, IBM AntiVirus attempts to display a warning message during IPL of OS/2. This process violates the system integrity and produces an Internal Processing Error. FIX: Do not replace hardware. This is not a hardware problem. NOTE: OS/2 and IBM AntiVirus programs used separately or together will NOT cause this error to occur. ONLY the combination of OS/2, IBM AntiVirus and S3 device drivers 2.80.16 or 2.80.18 will cause this failure. To recover from this failure, the user must utilize either of the following steps: Option 1:(Temporary Workaround) Power the system off/on. During the memory count press F1 to access the Setup Utility. Set the system date back 1 month. Save and exit the Setup Utility. By setting the date back 1 month, the IBM AntiVirus program will not attempt to display the update warning message. Option 2:(Permanent Fix) Perform Option #1. Re-IPL OS/2 and use the steps below to obtain S3 device driver V2.81.05 from the IBM BBS. The latest S3 device driver may be obtained from the IBM PC Company BBS system by calling 1-919-517-0001. View the "IBM PC 300/700 Files" section (section #21) for the file titled: Z01T17A.DSK - V2.81.05 S3 Trio 64/64v+ Driver for OS/2 The updated device drivers may also be downloaded via the Internet from the IBM Personal Computer File Library by searching the following Internet URL: http://www.pc.ibm.com/files.html The update is located in the IBM PC 300 & 700 Series Files Section or by using the search facility to locate the file by the names listed above. After the installation of the S3 V2.81.05 device driver, the system date can be reset to reflect the actual date. Trio64 & Trio64+ are trademarks of S3, Inc.