eFix for APAR IC31624 UM Services with the IBM Director Agent Version 2.1.2 Installation README file CONTENTS ______________________________________________________________________ 1.0 Overview 2.0 Change History 3.0 Installation Instructions 4.0 Configuration Information 5.0 Unattended Mode 6.0 Web Sites and Support Phone Number 7.0 Trademarks and Notices 8.0 Disclaimer 1.0 Overview ______________________________________________________________________ Issues addressed: APAR IC31624 - WHEN STOPPING A REMOTE CONTROL SESSION TO A WINDOWS 2000 SYSTEM RUNNING UM SERVICES 2.12 THE SYSTEM LOGS TWGRCAGT ERRORS IN THE EVENT LOG o Symptoms: A TWGRCAGT error is logged in the Windows Event Viewer on a Windows 2000 machine running Universal Manageability Services 2.12 when a Remote Workstation Control session initiated from a Director Console is terminated. 2.0 Change History ______________________________________________________________________ 2.1 Files Replaced or Added by this Patch: 09/7/2001 04:52p 117,248 twgrcagt.exe 09/7/2001 04:52p 51,712 twgrmtwc.exe 2.2 Other APARs included in this eFix. IC29550 - REMOTE CONTROL PRESENTS A BLACK SCREEN ACTIVE SESSION IF THE CLIENT HAS A PROCESS IN THE "NOT RESPONDING" STATE. IC29359 - ON A WINDOWS 2000 AGENT WITH SCREEN AUTHORIZATON REQUIRED, THE DIALOG BOX ON THE AGENT DOES NOT TIME OUT. 3.0 Installation Instructions ______________________________________________________________________ 3.1 This eFix should be applied to the following configurations: Universal Manageability Services with Director Support 2.12 3.2 This eFix is to be applied to the following operating systems: Windows 2000 Server Windows 2000 Professional Windows NT 4.0 Server Windows NT 4.0 Workstation Windows ME Windows 98 SE Windows 98 Windows 95 3.3 Primary installation method: Run IC31624.exe This will automatically extract the necessary files and start the eFix installation process. Follow the prompts to complete the installation *NOTE: This eFix requires administrator privileges to install. It is recommended that the Director Support Program be stopped prior to installing this eFix however, if it has not shutdown then the eFix will stop the service. After the installation of the eFix is complete, an attempt will be made to restart the Director Support Program. If the service does not start properly, restarting the operating system should resolve the issue. To stop the Director Support Program under the indicated operating system please enter the following command without quotes at Command Prompt and press enter. Windows 9X and ME: "twgipc shutdown" Windows NT 4.0 and Windows 2000 : "net stop twgipc" 4.0 Configuration Information ______________________________________________________________________ 4. 1 This eFix is intended for version 2.12 of the configurations listed above in section 3.1 and 3.2. This eFix is not intended for use with other versions of the product and may cause serious functionality problems or data loss if misused. Do not install this eFix on versions or configurations other than those listed in this readme. 4.2 eFix information: CompID: 5697NFD00 Release: 2.12 Level: d0193 5.0 Unattended Mode ______________________________________________________________________ Unattended installation of this package is not supported 6.0 Web Sites and Support Phone Number ______________________________________________________________________ 6.1 IBM Support Web Site: http://www.pc.ibm.com/support 6.2 IBM Large Business Soutions Web Site: http://www.pc.ibm.com/ww/solutions/large_business/index.html 6.3 IBM Universal Mangeability Web Site: http://www.pc.ibm.com/ww/eserver/xseries/systems_management/ nfdir.html 6.4 IBM Universal Manageability Services Website: http://www.pc.ibm.com/ww/alliances/lifecycle/ums/index.html 6.5 If you have any questions about this update, or problems applying the update go to one of the following: UM Electronic Support: eMail - http://www.pc.ibm.com/us/desktop/lccm/esupport.html Forum - http://www7.pc.ibm.com/~UMS 7.0 Trademarks and Notices ______________________________________________________________________ The following terms are trademarks of the IBM Corporation in the United States or other countries or both: The following product names are trademarks of IBM Corporation or Tivoli Systems: AIX, IBM, Netfinity, Netfinity Director, Universal Manageability Services, IBM Director, OS/2, RS/6000, LANClient Control Manager, Tivoli IT Director, and Tivoli Management Environment. Microsoft, Windows, Windows NT, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation. IPX, Novell, and NetWare are trademarks of Novell, Incorporated. SCO UnixWare 7 (c) Copyright of Santa Cruz Operation. UNIX is a registered trademark in the United States and other countries licensed exclusively through X/Open Company Limited. Java and Hot Java are trademarks of Sun Microsystems, Inc. Other company, product, and service names may be trademarks or service marks of others. All other brand or product names are trademarks or registered trademarks of their respective holders. 8.0 Disclaimer ______________________________________________________________________ THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.