eFix for APAR IC30110 for Director & UM Services Version 2.2 Installation README file CONTENTS ______________________________________________________________________ 1.0 Overview 2.0 Change History 3.0 Installation Instructions 4.0 Configuration Information 5.0 Unattended Mode 6.0 Web Sites and Support Phone Number 7.0 Trademarks and Notices 8.0 Disclaimer 1.0 Overview ______________________________________________________________________ Issues addressed: APAR IC30110 - A scheduled inventory causes Director Server 2.2 to halt with a Java exception. Symptoms: During a scheduled inventory, Director Server 2.2 may halt with the following Java exception: Unhandled Exception Error: Time: Wed Mar 28 17:00:19 EST 2001 Application: TWGServer (TWGVersion 3.10 2000-12-13 buildid 90) Op Sys: Windows NT Thread: ServiceNode:TWGServer Thread Group: ServiceThreadGroup Exception: java.lang.NullPointerException Stack Trace: java.lang.NullPointerException at com.tivoli.twg.engine.TWGTaskActivation.Destroy (TWGTaskActivatio 94) at com.tivoli.twg.engine.TWGTask.destroyActivation (TWGTask.java) at com.tivoli.twg.engine.TWGTask.handleCommand (TWGTask.java:593) at com.tivoli.twg.engine.TWGServerServiceNode.Command Received(TWGSeiceNode.java:220) at com.tivoli.twg.libs.ServiceNode.InternalDataReceive (ServiceNode.1) at com.tivoli.twg.libs.ServiceNode.ProcessCommands (ServiceNode.java ) at com.tivoli.twg.libs.ServiceNode.run(ServiceNode.java: 1328) at java.lang.Thread.run(Thread.java:492) Logical Debug Stack: Calling CommandReceived(cmd) Command: class=com.tivoli.twg.libs.Command, cmd_code= 12288[TAreturn_code=0[UNKNOWN RC =0] dest_addr=TWGInv return_addr=TWGServer #inputs=1, #outputs=0 input[0]: length=16, data=09000000E8FEFFFFFFFFFFFFFFFFFFFF cmd_timeout=15000, flags=0, cmd_id=11971, session_mode=0, session_wait_time=0 The Director Support Program has to be restarted on the Server in order to recover. 2.0 Change History ______________________________________________________________________ 2.1 Files Replaced or Added by this Patch: 4/02/01 16:31 11,700 TWGTaskActivation.class 2.2 Other APARs included in this eFix. None 3.0 Installation Instructions ______________________________________________________________________ 3.1 This eFix should be applied to the following configurations: Director Server 2.20 3.2 This eFix is to be applied to the following operating systems: Windows 2000 Server Windows NT 4.0 Server 3.3 Primary installation method: Run IC30110.exe This will automatically extract the necessary files and start the eFix installation process. Follow the prompts to complete the installation *NOTE: This eFix requires administrator privileges to install. It is recommended that the Netfinity Director Support Program be stopped prior to installing this eFix however, if it has not shutdown then the eFix will stop the service. After the installation of the eFix is complete, an attempt will be made to restart the Netfinity Director Support Program. If the service does not start properly, restarting the operating system should resolve the issue. To stop the Netfinity Director Support Program under any supported Windows Operating system type the following without quotes at Command Prompt and press enter. "twgipc shutdown" 4.0 Configuration Information ______________________________________________________________________ 4. 1 This eFix is intended for version 2.20 of the configurations listed above in section 3.1 and 3.2. This eFix is not intended for use with other versions of the product and may cause serious functionality problems or data loss if misused. Do not install this eFix on versions or configurations other than those listed in this readme. 4.2 eFix information: CompID: 5697NFD00 Release: 2.20 5.0 Unattended Mode ______________________________________________________________________ 5.1 The IC30110.iss file provided with this eFix must be used due to an InstallShield 3 installation recording limitation. The following example command line syntax should be used with the eFix IC30110 executable: C:\fixes\IC30110.exe /s /a /s /f1C:\fixes\IC30110.iss 6.0 Web Sites and Support Phone Number ______________________________________________________________________ 6.1 IBM Support Web Site: http://www.pc.ibm.com/support 6.2 IBM Netfinity Systems Management Web Site: http://www.pc.ibm.com/ww/netfinity/systems_management/index.html 6.3 IBM Enterprise Support page for electronic support http://www.pc.ibm.com/ww/solutions/enterprise/support/index.html 6.4 IBM Marketing Netfinity Web Site: http://www.pc.ibm.com/netfinity 6.5 If you have any questions about this update, or problems applying the update go to the following Help Center World Telephone Numbers URL: http://www.pc.ibm.com/qtechinfo/YAST-3P2QLY.html. 7.0 Trademarks and Notices ______________________________________________________________________ The following terms are trademarks of the IBM Corporation in the United States or other countries or both: The following product names are trademarks of IBM Corporation or Tivoli Systems: AIX, IBM, Netfinity, Netfinity Director, Universal Manageability Services, OS/2, RS/6000, LANClient Control Manager. Tivoli IT Director, and Tivoli Management Environment. Microsoft, Windows, Windows NT, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation. IPX, Novell, and NetWare are trademarks of Novell, Incorporated. SCO UnixWare 7 (c) Copyright of Santa Cruz Operation. UNIX is a registered trademark in the United States and other countries licensed exclusively through X/Open Company Limited. Java and Hot Java are trademarks of Sun Microsystems, Inc. Other company, product, and service names may be trademarks or service marks of others. All other brand or product names are trademarks or registered trademarks of their respective holders. 8.0 Disclaimer ______________________________________________________________________ THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.